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March 2024 by Teresa
Average massage received for $240+ tax service I expected way better. Not the same as I use to receive at Stillwater Spa. Tip of 18% included. How disgusting!
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March 2024 by Ashley Hopkins
This a beautiful spa, but I found it was lacking amenities compared to other luxury spas I've been to. I was late from getting lost in Toronto, and they graciously moved my appointment back so I could have the full time. I was having a facial, which limited my ability to use the steam room. I wish I had been notified about this prior to arriving so I could have planned to come earlier. They did offer for me to return, but as a traveler, this unfortunately didn't have any value for me. I found the lounge area unwelcoming and uncomfortable for relaxing. The water and snacks were limited. I don't like that you needed an attendant to help you with the tea or juice. She was doing other things, and it would have been nice to be able to help yourself. Overall, treatment was great, and service was good, but the lounge felt too empty and uninviting. I don't feel like I got the value for the money paid.
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March 2024 by Stephanie Lui
I have been going to Stillwater for years before Renos. My first visit back since the updates! No hot tub or pods but the space was lovely. The waiting area rest lounge was comfortable and there are delicious desserts. The menu rotates but lucky me the caramel black sesame tarts and scones were amazing! Sloan teas and some juices are available to order and free of charge. The wet and dry sauna in the change room were great. The space is smaller but the service is still top notch and a wonderful spa experience.
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March 2024 by Hyeonhui Yu
It was my first time to visit still water spa!Massage was really good with Samantha.Facilities are new and clean too.Receptionist and worker? are very kind and gave me little spa tour.Only one thing i didn’t like was steam sauna was not steam and hot enough
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March 2024 by Jessica Z
This place is at underground of Hyatt hotel. Less people, great service and snacks. However, the sounds of the subway do impact the overall experience.
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February 2024 by Lauren Costa
The Stillwater Spa was a wonderful experience. Was able to use the steam room, sauna and all of their lovely amenities. I had a amazing massage and would highly recommend.
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January 2024 by Bebsabe Duque
Escape to the city's hidden gem at Stillwater Spa, where you truly feel away from the city's hustle. The massage experience was exceptional, and the staff's attentiveness truly stands out. I'm already planning my return to this urban oasis. Highly recommend for a rejuvenating break!
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January 2024 by Michelle
I had an amazing facial here. Beautiful place, and I felt so relaxed. My skin felt amazing afterward. Love it here highly recommended!
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January 2024 by Rachel J.
I think they need to rename this spa.The earlier incarnation of the Stillwater spa had a massive pool and in each of the dressing rooms , there were large water therapies such as whirlpools and relaxation cabanas. In this newly remodeled version of the spa, everything is absolutely beautiful and the service is absolutely fantastic. However, I will say that the spot itself does not have the same kind of amenities that its predecessor had. I think that the prices are very similar to the prices at other spas and 5 star hotels in the city but all of those spas also have included extensive water therapies. So if local, I would choose one of those over this location. However, if you're staying at the Hyatt, it's absolutely fantastic and convenient. Out of respect for the spa's no cellphone policy and no pictures. I did not take any pictures while there.
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November 2023 by Utopia Bound
Masseuses were great but the spa itself has definitely downgraded since the renovations. I went back after 6 years hoping to be blown away after the very lengthy renovation period, but was disappointed to see so many of the features that made this spa unique were taken away. No more private lounging pods, no more swim spas in each of the men’s and women’s changing areas. We booked a couples massage for our 10th wedding anniversary and added the bath ritual. Unfortunately that was short lived because there was no hot water running to the bath. The masseuse was kind enough to try to fill it with hot water from the kettle, but that was clearly insufficient to warm an entire soaker tub. The steam room in the men’s change room was also out of commission. Overall extremely disappointing experience besides the massages, which we could have technically received at a fraction of the price had we gone to an RMT clinic without all the frills that we paid extra for. Appreciate that they didn’t charge us for the bath ritual but it was still not the relaxing experience we were hoping for (and have received years prior) from Stillwater.
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November 2023 by Treena Evans - Wynford
What a fantastic experience at the spa. I had a massage by Samantha and it was the perfect mixture of working out the knots in my muscles, with relaxation. Sam suggested stretches so that I can work on releasing the tension while at home and help prevent injury. Thank you for a spa experience that felt as practical as well as it was relaxing and such a treat.
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October 2023 by Lady Peach
Horrible, Shocking, dumpIf i could give zero stars i would. I used to love this spa. I was shocked by the reno. I went to my appointment and was then refused service. Never in my life have I had an experience like this. Actually The therapist looked like she had not showered in days - greasy hair - then said she would not do the service I booked. I drove an hour into toronto for the appointment because when i called and booked they said they would do what i wanted ( a facial on my back) It was so horrible - and infuriating The manager said they would give me a free service but honestly - i dont ever want to go back - it a graveyard and nothing like it was in the old days. AVOID - book four seasons instead.
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October 2023 by Sherry Leung
I booked an aromatherapy experience and it was very relaxing. They also have a steam room and sauna. There's a common area where you can lounge and enjoy small bites and refreshments. They had everything from fresh juice, tea, and water. The place was clean and staff are friendly.
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August 2023 by Natalie Clarkson Vanessa frome
Awesome place to relax
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August 2023 by Quinn Simpson
I had a lovely couple massage and enjoyed using all the amenities before and after.
