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November 2024 by Andrew Mercado
Ryan from printing went above and beyond with the service I received today. I had a last minute request and he helped us finish even after the store had closed. Thank you so much Ryan!
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November 2024 by Prem Thakkar
Staff made me wait for 20 mins and never showed up for help…
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November 2024 by marco james
Worst customer service
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October 2024 by Kyle Alexander
This location has the worst print center anywhere. Staff is worfully unknowledgeable or just don't listen. Entitled and unhelpful. Save yourself the headache.
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October 2024 by Ivan Cherniavskyi
Very unprofessional customer service in printing service!
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October 2024 by Paolo Evangelista
The staff at this location are amazing, which include: Mary Ann, Jessica, Sana, Rishabh and Alison. They will go out of their way to ensure customer satisfaction.
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October 2024 by Thiago Verney
Shitty scanner, it cost 1 cad per page. It was the worst quality, if you scan enough, its cheaper buy a scanner there than use the service.
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October 2024 by Emine Olmez
Untrained staff sells the wrong product. Managers are incompetent and rude. I will definitely not go again. Be careful when shopping, they may knowingly sell you faulty products.
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October 2024 by Payman Khanlari
Dayna was awesome and helpful. Great work
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October 2024 by Samer Alameddine
My advice would be not to pick this as an Amazon return option or anything like that. I counted over 5 employees doing nothing while there was a lineup for over 30 mins of people just waiting to return things. Canada post, Purolator or really any other option would be much faster. Staples employees help customers with printing and scanning needs which is why they can get busy working on a project when you simply need to return something that takes less than a minute. Amazon should reconsider the return partnership with staples if all staple employees were as nonchalant as the ones at this location
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October 2024 by Akshay Medhekar
Great customer service.
Sana was very helpful..?
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September 2024 by Bashar Al-shawwa
Helpful staff
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September 2024 by Ocean Hui
I had an incredibly frustrating experience at Staples recently. I was inadvertently given an older model than the one I purchased, which I didn't notice until weeks later. When I attempted to exchange the unopened item for the correct model, I was informed that I could only return it for a refund and would have to repurchase the item at its current price, which was three times what I initially paid due to the sale ending. This situation seems highly unethical and possibly fraudulent. The most surprising part was that when I collected my order, two sales representatives and a manager assisted me. Imagine that!
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September 2024 by Lily Picherack
print staff faith saved my wretched soul. i needed to print a specific sized cd booklet. i brought in files that were way too large and out of order for the printer and she made multiple attempts to print them, then reorder them, then when the staples for saddle binding were too wide, she stapled the booklet herself. it took such a long time but she didn't show any frustration when i would have quit on the spot. the whole booklet was done same day when she could have just told me to come back tomorrow. SHE IS MY HERO!!!!
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September 2024 by Parth Shah
The experience I had with a staff member named Ryan was incredibly frustrating. Since we had trouble with printers we asked for help and he denied, and said he is busy so we waited and, despite waiting 15 minutes, he outright refused to assist us, directing us to use the self-serve option instead. This wasn’t the first time we were denied help—when we asked again, Ryan became argumentative and spoke to us in a manner that was both unprofessional and rude.
Left with no choice, we tried the self-serve computers, which only added to our frustration as we had to pay for login time, and still, we couldn’t get our prints.
In a last-ditch effort, I approached the manager, who, at the very least, offered some assistance. It baffles me how customer service seems to be slipping away when it’s supposed to be at the core of their business. The manager could have intervened sooner, especially when it was clear that Ryan was being difficult. After being a regular customer at this location for three years, it’s disheartening to feel like there’s no loyalty or consideration for long-time customers.I’m
