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March 2024 by Alec Wong
Very rude staff at this location. Treated many customers rudely. For some reason they don’t serve ice cream in the last hour of operations. That’s fine. However, it’s how they are speaking to the customers that made me write this review.
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January 2024 by Harry Bradley
Good quality chocolate. It's maybe a bit pricey but I think it's probably consistent with what other chocolate stores charge.Vegetarian options: The vegetarian chocolates are clearly labeled as such.Dietary restrictions: The chocolates are labeled as vegetarian or vegan as appropriate.Parking: I'm sure there's paid parking somewhere near the Eaton Centre but honestly no one drives here. You take the TTC.Kid-friendliness: Kids will love the chocolate.Wheelchair accessibility: There are elevators to get to this store.
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November 2023 by Ned MacInnis
I was not here Google. Fail!
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October 2023 by Phil
The icecream was very tasty and high quality. The portion was absolutely tiny for being almost $6. It was the one smallest scoop everyone who is on a diet tries to give themselves but gets double of.The chocolates were good and mostly fair for the price though.Wouldn't get the icecream again even though it tasted great.
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September 2023 by Devyani Khosla
I ordered vanilla and strawberries with some nuts as a topping and it was perfect!!!!
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August 2023 by Maxim Makarchuk
Bad customer service - they don't refill tap water for their customers even if you buy something
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July 2023 by Chris Gabriel
We had the espresso chip ice cream here today and it was so good. The crushed almond topping that was offered to go with it complemented the ice cream nicely. I'll happily stop back here when I'm at the Eaton Center.
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March 2023 by Chelsea Downey
Cute little shop within Eaton Centre. The saleslady took me to the vegan chocolate rows immediately. I bought three small bars (one dark, two mylk) and two bonbons, again one of each. My bf got his usual cookie dough ice cream, not vegan.The saleslady complimented me on having a purple jacket that matched the decor. Just made my day! We went on a late Thursday afternoon in late Feb, after the big storm, so the mall was rather full.
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March 2023 by Amer Kasim
I like the chocolate, specially the no sugar variety
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February 2023 by Eagle Learn
delish best chocolate ice cream in reasonable price
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December 2022 by Allen M
Tiny scope of ice cream. Like put a proper scope. Not a half scoop
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December 2022 by Thasan Amir
Great Location front of Starbucks Coffee Place at CF Eaton Centre Toronto. Good Coffee & Best Chocolates are Great Combination. Purdys Chocolates always Great Gift items, for Christmas holidays, Birthdays and other Special occasions.Great and Tasty chocolates are available in the boxes too. Beat Customer Service.?
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November 2022 by Scarlett
Purdys is my favourite brand for chocolate. I have bought several of their chocolates over the last 6 years and they never disappoint. Their chocolates are rich and fresh, and I love that there are lots of different flavours to choose from including unique ones such as sake and sakura. My favourite flavours are the hedgehogs and milk chocolate salted caramels. Also, Purdys chocolates are great to give as gifts because they come beautifully packaged in gold wrapping paper. This particular shop has great customer service and is located in the heart of downtown, which is convenient.
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September 2022 by Sana K
Chocolates are delicious but the customer service is awful. I recall previous instances where I was so put off that I considered ordering online. Finally went there today - got a lot of items and then asked to get one of the chocolates from the showcase. The sales person tells me there is a deal if I get 12 of them, so okay, I agree. Turns out, she puts all the chocolates in a BAG. I ask her if she can put it in a box and she replied "no we can't, that's a different price point...if you get x more". I asked to be accommodated as I am walking in the summer heat and they will melt and clump together but her robotic tone and voice said the same thing "we have 6 piece boxes too but they are at a different price point". So there's no way, you can put 12 of these in those two six piece boxes? " no different price point".Purdy's you can do better. Please remind your staff what it means to have good customer service and why on earth would you sell individual chocolates in a paper bag - 12 of them?!
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September 2022 by Sana Khan
Chocolates are delicious but the customer service is awful. I recall previous instances where I was so put off that I considered ordering online. Finally went there today - got a lot of items and then asked to get one of the chocolates from the showcase. The sales person tells me there is a deal if I get 12 of them, so okay, I agree. Turns out, she puts all the chocolates in a BAG. I ask her if she can put it in a box and she replied "no we can't, that's a different price point...if you get x more". I asked to be accommodated as I am walking in the summer heat and they will melt and clump together but her robotic tone and voice said the same thing "we have 6 piece boxes too but they are at a different price point". So there's no way, you can put 12 of these in those two six piece boxes? " no different price point".Purdy's you can do better. Please remind your staff what it means to have good customer service and why on earth would you sell individual chocolates in a paper bag - 12 of them?!
