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February 2024 by Toronto Kate
Love this store!So welcoming and the products are amazing quality, so many fancy stuffs!Furthermore, when my puppy is sick, they listened as if it’s their family issue and I always could get valuable advices from such a knowledgeable shop owners. They do not sell only products, they share their knowledge, expertise and experience.This amazing pet shop became my puppy’s favorite place!
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February 2024 by Hyeyoung Lim
The best pet shop in downtown Toronto!Wonderful selection of high quality goods, you will find everything you want. Super clean, nice interior, very knowledgeable owners, every time I make visit this lovely store whenever I go for walk with my puppy!
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February 2024 by Ben
Amazing experience every time I go here for my pup!Friendly reminder to take low/1 star reviews with a grain of salt because there are lots of dingledorks in this city.
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February 2024 by Dong Joo Bang
My dog is a special diet and they always make sure to keep his specialty food in stock. Found the owners to be very knowledgeable while being honest about all the products. Absolutely my go to Pet Store. Highly Recommend.
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February 2024 by Melissa T
My and my 2 dogs’ fav pet shop! Every morning when I take a walk with Harley and Jack, they pull me into this store, jump right in there, and say hi to the owners to ask for goodies. Even if it’s too early and they haven’t opened the store yet, my two kids sit still in front of the closed door and wait until they open the store door.Not only because of my dogs’ love for them, but I love this store and the owner couple very much. They are always very helpful and knowledgeable. Having such a store near our house is real luck for us. I support their business and what they stand for, tremendously.
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February 2024 by Don Lee
We just wandered into the pet store as it was our 1st time in there with our little Bichon. As soon as we came in, the nasty lady said “shorten the leash”. Yes, that was the plan. The signs “don’t squeak toys”, “don’t touch this”, don’t touch the beds. Lots of signs saying “don’t do this” and “don’t do that! Small cramped store and very unfriendly woman. She followed us everywhere.Forget this “support local”. We are going to Pet Valu down the street where we can have a good time smelling and touching.Don’t support this store!
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February 2024 by Ivan Oviedo
I went to this store looking for a sweater for my dog. We ask one of the employee for a small sweater (because our dog always wear small clothes), she start telling us that we were wrong on the size and she start telling us stories about how professional she was on the job( she acted as if she know our dog) She refused so many times to sell us a small sweater, she even hesitated to show us the sweater options. We end up leaving and not buying anything.
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January 2024 by wanda smith
I was interested in purchasing a pet stroller that I had seen through the window, so I went inside and asked the sales woman if I could please see the pet stroller. It was completely blocked off so that only the staff were able to access it and I wanted a better look at it before spending $279.99 on it. I was told by the sales woman that I could see it through the window and then she laughed and walked away.So much for customer service!! I will definitely not be back after being treated so incredibly rudely. Nor will I ever recommend anyone shop in this store.
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December 2023 by Mary M
I have been shopping here since they were in Hazelton. They have a great selection and are very knowledgeable about choices for my dog. Super pleasant people who go out of their way to help you.
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December 2023 by Maison Lee
A very clean pet shop run by wonderful owners. I was buying cat foods for some feral cats that dwell in my neighbourhood. They gave me excellent advice on how to choose right food for the cats. The cats loved all the treats that they recommended! They will give the best personalized advice for your budget and purpose as well. Highly recommended and will definitely return again if I ever have a home pet dog or cat :)
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November 2023 by Kristy Marie
This store is such a welcomed addition to College Park. My dog LOVES the owners here, he runs right up to the counter where they give him lots of treats and cuddles. The owners are extremely helpful and knowledgeable about the items they carry, and they are always more than happy to answer my questions and help find just the right items for my dog who is a picky eater!
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November 2023 by Safinaz Moursi
Best shop for pets , you can find any thing for your lovely pet, very honest, reasonable price and helpful, I know them from 7 years and always love to shop there
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November 2023 by Adrian Ferreira
Terrible Customer service. The owner of this store (a lady) is extremely rude. Go elsewhere and support other local businesses!EDIT -Imagine telling a customer that they're no long welcome in your store, that in itself is a reflection of how poorly you treat your customers. I have never caused an issue in your store, and have only visited a handful of times. Making up stories to prove your point is very unprofessional.“Truly and logically” you can perhaps trust me because I have paid for several items through my debit card when I had the physical card on me, which you are well aware of. So the context of me asking to pay for the $5 item at a later time is on that basis, and on the basis that you know, as you mentioned, that I live nearby and have purchased several items from your store.I did not go “around touching the bristles of your toothbrush supply”, again an over exaggeration to prove an invalid point. There was literally a cut out in the box that housed the toothbrush to allow you to feel the bristles. So, as an interested customer, I picked up one toothbrush and touched it to see if it was what I was looking for before deciding to purchase. Although I liked the toothbrush, your terrible attitude caused me to purchase one elsewhere.Your reply is a perfect representation of what I meant when I said your customer service is poor. Resorting to lies and name calling your customers as “pushy and entitled” says it all. Not surprised to see your store completely empty every time I walk past.
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November 2023 by Zack Compton
Amazing Pet Boutique! I love coming here! Sydney & Jimmy are so knowledgeable! Very Friendly! Amazing selection of Pet products!!
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August 2023 by Amelia Zhang
The woman working here is condescending, facial expression saying that you are not welcomed. The prices of brands they carry in this store are higher than the official brand website. Why don't I just buy online? Hilarious!
