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February 2024 by Adriana Lombardo-Fernandez
Great selection, and the staff are extremely friendly!
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January 2024 by janelle pilgrim
The staff were, helpful and knowledgeable about the product they sold. Great experience ???
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November 2023 by Qianhe Fan
I was on the hunt for a pair of black pants, a mission that usually ends with them being either too long or not the right size at the waist. It's usually a struggle. But the staff here went above and beyond, offering me a variety of options. Even in the midst of what seemed like a busy day at the store, they kept a keen eye on my needs. Thanks to the assistance of the two lovely ladies working today, I walked away with the perfect pants. Absolutely coming back for more!
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June 2023 by dave yamashita
Fantastic place to shop staff is very friendly and helpful my favorite place to shop
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November 2022 by Modupe Olufemi (Momo)
Came to pick up an order at 11:30am and the store is closed despite the hours saying it is open at 11am. Please update your hours!
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September 2022 by C L
I dropped by this location to pick up an order. I also decided to try it on in the store. Jess was the associate helping me and she was very professional, friendly, and patient. She really made my experience at Oak+Fort! The store itself was clean and neat. Love the brand and I consistently have great customer service experiences at all your locations. Highly recommend to anyone looking for well priced stylish modern fashion.The only thing I would suggest to improve the experience Oak+Fort would be to offer a price match after 1 week/1 month. I often find that an item is put on sale after purchasing it at full price and it is a very discouraging experience and often makes me hesitate to purchase.
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August 2022 by Sarah M
Clean store, beautiful layout and nice modern and modest fashion! Wore one of their dresses on an airplane and had the whole cabin crew asking where it was from!! :)
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July 2022 by Vivian H.
Love this store! Service was incredible and the merchandise was placed immaculately. Definitely a small store with boutique vibes
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July 2022 by Katie Christensen
Wonderful quality of handcrafted garments with a wide selection and fair prices. I purchased a dress on sale and it was marked incorrectly and they honoured it! Great customer service!
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July 2022 by Jack Pirie
Went to return an item for my girlfriend who has been unable to return her item because she is quarantining with covid. Because of her quarantine she missed the 30 day return window. I explained the situation to the clerk who curtly reminded me that it is their policy that they do not accept returns past 30 days. No exceptions. I would not shop at a place that is so firm on their policies during exceptional circumstances. Extremely off-putting experience.
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May 2022 by N M
We came here and Kseniia was so friendly and helpful. She went beyond to help us even though she didn’t have too. Thanks Kseniia!
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April 2022 by L Ch
I dropped by this location to pick up an order. I also decided to try it on in the store. Jess was the associate helping me and she was very professional, friendly, and patient. She really made my experience at Oak+Fort! The store itself was clean and neat. Love the brand and I consistently have great customer service experiences at all your locations. Highly recommend to anyone looking for well priced stylish modern fashion.The only thing I would suggest to improve the experience Oak+Fort would be to offer a price match after 1 week/1 month. I often find that an item is put on sale after purchasing it at full price and it is a very discouraging experience and often makes me hesitate to purchase.
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September 2021 by Lina T
Received a back up bag as a gift from my mom as I already owned 3 others (no issues) in different colours. 2.5 months into using this newer one, the stitching from the shoulder strap started unraveling. Upon speaking to the store manager, I was pushed to speak to their head office team who then put it back in the store manager. After a day of no response, I called the head office to follow up only to receive and email denying any support for a defective item. If you buy anything, make sure you have a profile saved or keep your receipt because this company doesn't live up to it's quality anymore. I am having to stitch the strap back on myself.
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November 2020 by Marie Leclerc
Happy they reopened but experience should be improved. You should give a limit of time per customer. When only accepting 3 customers at a time, it doesn’t make sense to allow people to stay that long. You end up waiting over an hour with 4 people ahead of you in line just because some take too long to decide...!
