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November 2023 by Cassidy Beattie
Incredible location with even more incredible staff! A lovely young woman named Julia was super helpful, accommodating and welcoming from the moment I walked in, and I very happily walked out with the comfiest shoes I now own. Would totally recommend stopping by. Very, very content with my experience here! And special thanks so much to Julia for making this an extra positive experience for me :)
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November 2023 by Miles Finlayson
I really appreciated the attention and information that Colin provided as I was searching for a new pair of everyday shoes. He was extremely helpful in me finding and purchasing my new pair of NB Fresh Foam shoes.
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September 2023 by James Taylor
Nicole and Karlene were super helpful with returning a defective pair of runners. Quick, easy, no questions asked. Great service!
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July 2023 by George Varas
Thank you Colin at Danforth location and Fairview staff for receiving my order and expiditing my delivery so quickly. Fast and prompt service in getting me what I wanted even when the Danforth store was out of stock. I had my shoes delivered in 2.5 days with UPS. Thanks everyone, my feet are happy again. Cheers!
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July 2023 by Manpreet Kalsi
Ashleigh is the best! It was my first visit to the store and I had a time crunch because I was going during my lunch.I expressed what I wanted, my style, my budget and Ashleigh greeted me and helped me right away. She worked within my style and my shoe size and discussed her own personal experiences with new balance shoes so I would know what shoes would work.I love my shoes and I love that Ashleigh let me know which ones would be best to walk the city. TY Ashleigh!
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June 2023 by Sean H
I bought two pairs of NB shoes for a wedding gift to the couple. A young lady named Caitlin helped me and she offered great service, chill knowledgeable and super helpful. Good products, good service with Caitlin and the other two gents on staff were great as well.
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June 2023 by Tobi Asmoucha
Colin helped us find the right shoes for orthotics. It was a great experience. We always come back to the Danforth store.
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June 2023 by helen kas
Nice staff but had an issue recently..bought 1 sports bra and had to exchange it for a bigger size due to my spinal problems. They ordered it from another of their stores and it finally arrived almost 1 month later instead of 10 days, due to an inventory error and miscommunication between stores. The bra was loose in the back and stretched out on the sides, as if someone had worn it numerous times and returned it...I knew they wouldnt return it because it was a final sale item but I asked one of the younger salesman if I can exchange it for a better, completely different and more expensive bra that they had. His response was: " Yeah, no because you come in and you've been here, you know, a few times already". He was basically implying or suggesting that I had tried on several bras but never bought anything. He made me feel like I was entering a privileged, Beverly Hills, high end, "rich people only" store and that I didnt belong there..one of the younger sales women as well looked almost grossed out when I asked her to help me adjust the back strap of a bra because I couldn't reach.
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June 2023 by ömer civan
Great customer service from Colin!Thank you for helping us finding the perfect shoes for our kids.
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April 2023 by baloney X
This location happens to be close to where I am temporarily staying in Toronto. My feet's been hurting from, and the traction is next to nil on my almost 6-year old 460v2, so it's time for a new pair! I bought the 540v5. I have the 540v4, and this is an upgrade. Everyone was nice. Marco had been very accomodating and pleasant the whole time. This location has a good selection.
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January 2023 by LEE
NB are absolutely the most comfyyyyyy runners! As well, they very easy to stain!!! It’s almost impossible to find all black industry runners that are actually designed to stand and walk in all day. Therefore, I purchased these Fresh Foam More v4 and dyed them with Angelus Acrylic Leather Paint (Amazon) and voila!! I can now enjoy a proper industry shoe black!!!! Obvious deglaze then apply a few light coats and use acrylic finish. The ladies at this location where super helpful and understanding. Thanks! ?
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November 2022 by Skylar Asa
Great service and always helpful with sizing and getting the right show for your personal needs. Wide shoes are their specialty.Update: Best shoes I have ever purchased!
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November 2022 by Mark Willis
Robina was super helpful finding some comfortable shoes for walking, and was very knowledgeable of the products, and helped find some for my son as well.I now feel like I’m walking on a cloud compared to my old shoes.
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November 2022 by Fran bar
Shop nicely laid out, staff very nice. Reply to owner staff nice but when asking about walking shoes, pointed to shoes on display, none I liked, and I asked about running type which he said would be fine, but felt no real enthusiasm ,...
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October 2022 by M. Malik
All New Balance stores are franchised in Toronto. They do accept returns for online orders but can not return on the spot. Nor they provide you Any receipt when you return anything. Customer has to wait few days until he gets the money back from New Balance. It's impossible to get any sale or deals in these stores limited sizes and verity. Definitely New Balance needs to open an outlet store in Toronto. It's a very good brand but they are lacking behind on stores
