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October 2024 by Johannes Verbeek
Forcing people to buy a car that comes with remote start, and then forcing them to pay monthly to be able to use that feature… does not make sense at all… whats next, will I have to pay a small transaction to use my heated seats??
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October 2024 by Marie Tatarka
Just purchased a new Car from the DT location. Best customer service and great experience.
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October 2024 by Craig Warren
Seamless experience purchasing my vehicle. Julie was amazing to work with. Friendly , knowledgeable and extremely helpful. Thanks Julie !!!
Sean in finance was also a pleasure to deal with.
Overall I would highly recommend this dealership.
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October 2024 by Tommy Vrazalis
Most helpful staff . Always the best experience
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October 2024 by maryam
If I could put 10 stars I would. Had an exceptional experience with Ramin. Helped me get a beautiful car for my mom with the best rate possible. Thanks so much Ramin!
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October 2024 by Cam Hudson
Honestly I wish I bought my car here instead of the dealership I did get it from.
My engine blew and I was towed there and they took amazing care of me.. they had me out of there in ten minutes in a rental ... were super caring and nice .. the service department has held my hand every step of the way through this ordeal and I can't be more thankful to them.
Any bad reviews are from stupid bicycle people complaining about bike lanes it's obsurd they are awesome here and I'm so greatful that they made one of my worst days manageable.
They have a client for life. Xo
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October 2024 by Betty kusha
I recently went to this place since they had the model I was seeking for, even though it was farther away from my house (model cle 53). Although they only had one hue, Ali gave me excellent assistance. He addressed all of my questions and completed his work in a professional manner. More employees like him are needed.
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October 2024 by Peetar trading
Ramin has been a good man , he his always ready to help anytime . Thanks
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October 2024 by Davoud Moulavi
Review for Ramin Alaem – Sales & Leasing Consultant at Mercedes-Benz Downtown and other professional employees of Downtown Mercedes
I recently had an incredible experience working with Ramin Alaem at Mercedes-Benz Downtown. His enthusiasm for the brand is truly contagious! Ramin is not just a sales consultant; he’s a true Mercedes-Benz enthusiast who knows the ins and outs of every model. His passion for the brand shines through in everything he does.
What sets Ramin apart is his dedication to providing top-notch customer service while also sharing his love for Mercedes on his professional Instagram page @raminbenz. It’s clear that he stays on top of the latest trends, models, and news in the Mercedes world, which really adds a unique and personal touch to his service.
Ramin was patient, professional, and always available to answer any questions I had. Whether you’re a longtime Mercedes fan or new to the brand, I highly recommend Ramin for his expertise and commitment. You can even check out his Instagram page for more insights into the Mercedes lifestyle!
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October 2024 by Chris Marshall
Dealership uses the separated bike lane to deliver their cars. (PHOTO July 11, 2023)
If I were buying a Merc, I'd look for a dealer that prioritizes safety over convenience.
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October 2024 by Joanne Rosenberg
Just visited Mercedes Benz downtown for the first time and felt compelled to commend service advisor Michael Cozza and say thank you for the excellent service experience. He saw that I was trying to orient myself, and stepped in immediately to quickly and efficiently solve the issue. As a result, we will visit this dealership again. Thank you Michael for delivering a welcoming and positive experience to a new customer!
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September 2024 by Masood Mohammed
I purchased my car last week from this location and I had a really good experience! Ramin was the go to guy and amazing from the start. He made sure everything went smooth. I would highly recommend this location and Ramin for your next Merc :)
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September 2024 by Vatsana Choumvong
Ramin is extremely knowledgeable, very patient, and guided me through the entire process with i purchased my vehicle at the Downtown location.
Highly recommend and pleased with the service received.
Thank you!
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September 2024 by Bakey Wakey
Ramin was extremely attentive and helped me get into a great car that suits my needs. Very knowledgeable and respectful of my time as well. I would highly recommend to ask for Ramin when going to this dealership.
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September 2024 by Shawn Swoffer
Ramin was very professional and helpful. Knew what he was talking about and made the process so simple for me to understand. Cant recommend enough.
