LCBO is a small, conveniently located store near a subway station and McDonald's, offering a good selection of popular brands and craft beers. Customers generally find the staff friendly and helpful, with some mentioning positive experiences with specific employees who provide great wine recommendations. The store's size limits its vintage and overall selection, but it covers the main brands that most customers look for. Service is usually good, although there may be occasional confusion with checkout lines. The store's location makes it easy to access by street parking, and the environment is generally welcoming. However, there have been some concerning experiences. One customer reported feeling uncomfortable after being followed around the store by security, suspecting it was due to racial profiling. Additionally, some reviews mention staff members not offering expected services, like a missing free paper bag, which might reflect inconsistent service. There are also comments about theft issues and staff members being distracted or on their phones during work hours. Overall, LCBO provides a decent shopping experience with friendly staff, but customers highlight areas for improvement in customer service and store management. The store earns a rating of around 7.6 out of 10, based on location, selection, and service quality.
