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July 2024 by Mrs B.
We bought a whirlpool dryer. They were to take the old one away, and flip the door. They asked if we needed the pedestal to go with dryer, we said no, our old dryer has a pedestal we would use. When they delivered the new dryer, they would not take the old one, because it was still on the pedestal. They would not remove it, or flip the door. So had to remove dryer from pedestal ourselves, and make new appt. to come and get the old one and flip the door then. Soon we will have to unload from truck ourselves. I just wish the employee we bought from had explained this. Unreal.....
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May 2024 by Tracey T.
I made the grave mistake of spending my money to buy a new GE dryer at Home Depot. From the delivery team to follow up on damages its been really a very poor case of customer service. Attaching the bent plug (my fault for not checking) that doesn't fit into the socket. Went into local home depot and confirmed with electrical team member it was in fact bent and speak to appliance team. Then went to appliance team and they said "what do you expect us to do about it" and "you should have inspected everything, you need to call GE direct its not our problem". Do not buy appliances here go to an independent appliance retailer that takes pride in the customer service, delivery, install etc. So disappointed.
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December 2023 by Jack D.
Home Depot customer support/service has always been terrible and just gets worse with time. 1. They don't answer the phone. 2. They have an auto attachment which forces you to speak. I don't want my voice saved on their data servers. I want to use my keypad. 3. They're website sucks and again forces you to accept cookies which again I don't care to use. Home Depot is all about taking your information and sharing it with others (including the government)! 4. In store, good luck finding staff to actually help you (if they have the knowledge to). If you do find one they typically send you to the other side of the store and hope not to see you again. 5. They don't have everything (understandably) but they are not well stocked on what they do carry.
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November 2023 by Chris And Matt P.
The selection is not bad. Inventory is overpriced but the service is utterly horrible! You can never find anyone that works there and when you do, they seem reluctant to help or they have no clue of how to be helpful. The Stockyards is probably the worst. If you live in Downtown Toronto go to Home Hardware at Shaw and Dupont. The service there is amazing the staff is friendly. The selection is somewhat limited but the store would get a 5 star from me. I wouldn't give Home Depot Stockyards 1 star but this app doesn't accept no stars.
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May 2023 by Alana S.
I was at the Home Depot location on Centennial Pkwy. to buy some Drywall Putty. Sylvtane was very helpful and polite with any questions I had. Thank you again Sylvtane for all your help.
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May 2023 by Carlo F.
Very helpful staff when locating products, and support at the self checkouts. This location typically has items I've needed in stock whenever I've visited. The surrounding area is often quite busy with traffic but it's easy to get in and out of the store parking lot.
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March 2023 by Adan Flores
Excellent
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January 2023 by Ryan K.
As we get older, I frequent Home Depot in general more often as they provide all the tools to renovate/build a house. All the exciting new products is like a kid in a candy store. Made big purchases for a bunch of tools. Especially since they constantly have sales and big promos for name brand tools. Today was some Milwaukee products that I happen to need for a big project that will be happening this weekend. All the experts in the Milwaukee area are very helpful with explaining products. Milwaukee BOGO is always a treat, today I took advantage of their battery and charger special along with the free tool.
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June 2022 by Chris H.
We paid extra for express delivery. The delivery company arrived and drove away, while we were waiting in the lobby for them the whole time. They never even got out of their van. Then they didn't answer their calls and texts to come back. Called for a refund of the express delivery fee, kept us waiting on hold for half an hour, and even after that, wouldn't give a full refund.
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December 2021 by Leonard E.
I researched the Home Depot website locking for a specific product, namely Miracle Gro Moisture Control Potting Soil in a 28.3 litre bag. Well, I called this Stockyard store and confirmed there were actually 55 units in stock. This was only after I showed up at the Wicksteed Ave store an hour earlier and discovered that the 15 in stock appearing on the website was not to be found. My sweetie loves caring for her indoor plants. In order to minimize the chance of running out of this seasonal potting soil, I loaded 3 bags into the shopping cart. The self checkout station was convenient and easy to use. A happy wife adds to a happy life!
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December 2021 by lonely planet
This location needs to be renovated & stockup their shelves with the latest
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December 2021 by Afua O.
They refused to put my blinds up after installing window, I tried to speak with customer service was so rude and did not care about my concerns
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May 2021 by Temper H.
Although they have good selections in garden centre and home decor, the customer service and curbside pick services are the worst of any retail store in Toronto. Nobody every answers the phone when calling for assistance and even the most simple of orders take more than 24 hours to prepare. There is no excuse for such terrible service. Please get staff in to prepare orders and show more respect towards customers. Stay far away from this dysfunctional big box!
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April 2021 by Jon C.
I've done a few pickups here and the first one many months ago went very smoothly. But this past one was horrible. Waited 30 mins, got nothing. Apparently computer failed 15 mins ago, well I was there 30 mins ago! So I left. Second time, also had to wait a while too. Just not happy with their logistics. They do offer propane exchange.
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November 2020 by Evelyn A.
I've decided to up my star rating for The Stockyard Home Depot location. Why? Their new same-day delivery! Does it cost $29? Yes. And that is a lot. But it's a global pandemic, and they're cashing in where they. can. At this point, I'm not even mad about these situations... My issue was my Christmas tree arrived but I didn't have fast access to a working tree stand. All of my local shops were out, and my friend kindly leant me one... that I just could not sort out for the life of me. ...Also have you ever seen kids see a Christmas tree and have to wait two days to decorate it? Holy hell! They were not patient. The fast Home Depot delivery is a holiday miracle.
