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August 2024 by hanzer “hanzerhanz” Valdez
It was Nice, Quite, and Clean.
Rooms: Nice and clean.
Walkability: Easy access to everything and to public transportation
Food & drinks: Coffee shop, fast food, and restaurant
everything is just on the corner.
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August 2024 by Melika Rahimi
I booked the North Rose Suite at Novotel North York hotel for getting ready on my wedding photo shoot day, and I couldn't be happier with my choice. The suite is beautiful and impeccably clean, and the staff were incredibly helpful. Whatever we needed, they brought it to us quickly. Overall, I loved my experience and am so happy with my booking. I highly recommend this suite to all brides-to-be.
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August 2024 by ttg Yebi
I only give this three star to the hotel Night Adult staff Robert. My case was I book 5 night at the location, but the first night me and my boyfriend check in, we encountered allergic and asthma symptoms due to the unclean and existed dust in the quilt in the bed. After I take a shower and remove my makeup and lay on the pillow, my whole face is red and occur allergic symptoms. It is Robert who keep helping me to figure out solutions to solve our problems. Please Novotel hotel, I beg you to improve your standards of bedding cleanliness and make every room more fresh air, having hotel room with no windows that can open is really sad, customers like us really need fresh air during our stay at the hotel , by the way also want to thank the security person at the night adult, also help us a lot , really appreciate Robert and that security’ s help.
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August 2024 by Nicolas Renaud
Clean efficient well priced
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August 2024 by Mahla Abdolahi
good experience. there was Korean festival and very high energetic teenagers
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August 2024 by Sabine
Great hotel to visit Toronto (in transit). Clean rooms, very nice staff, underground parking directly under the hotel (21 dollars per day). The hotel is located right next to the subway (yellow line), which takes you to the main train station in the city center in 30 minutes.
Good area, we had a good feeling even in the evening.
Breakfast (especially coffee) in the Café Schranke opposite on the corner is recommended. There is a Nespresso capsule machine in the room.
There are products from Rituals in the bathroom.
Rooms: Small but ok for visiting the city
Nearby activities: Toronto easily accessible by train.
Safety: Everything is bright, the area is absolutely friendly.
Walkability: Subway directly under the hotel.
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August 2024 by Ruby Scales
Our flight among others got cancelled so hotels were getting booked up fast. We were able to find a room here. The airline had left all of our luggage outside during a storm so our things got soak and wet. We asked the hotel staff if we could dry our clothes and they said no. We had no dry clothes to change into. It was a disappointing experience.
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August 2024 by Jessica S
Smelly old rooms with smelly toilets. The sheets had hair belonging to previous customers. The only reason I stayed here was because it was close to a place I had to get to, but I’m never staying here again. The sofa in the room had stains and almost every object looked old and rundown. I was very happy at check out. I can’t believe you guys charge 290 for these rooms.
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August 2024 by Januaria Somarriba
We stayed at Novotel when we discovered mould in our nearby Airbnb. We told the front desk about our situation, and they went above and beyond to accommodate us. Shout out to the night staff working the long weekend in August.
We had an AC issue in the room, and they gave us a fan, which helped a ton.
Also, the location is excellent! There are many great food options around the area.
We are planning to go to Toronto in 2025 and decided to stay at Novotel again ?
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August 2024 by Yannick XXX
I recently stayed at the Novotel on Yonge Street in Toronto and while the hotel is currently undergoing renovations, it offers a couple of + . Its central location is good putting you close to a wide array of dining options and gyms which is a major plus when you're traveling for work.
The rooms are decent and provide a comfortable base, though the cleaning service could use some improvement. Despite this, my overall experience was good . there is a pool, fitness center and a restaurant on site. paid parking and no complimentary breakfast.
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August 2024 by Victor Sarria
Even though it is a bit far from downtown area, you just take the metro in the same building and in less than half an hour you get to the main tourist attractions. The rooms are clean and modern. You also have parking lot for an affordable price.
The area is full of restaurants, cafes and supermarkets.
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August 2024 by Verified_Cxpxlot
The restaurant has a excellent Buffet breakfast, Fresh pastries, Fresh cut Fruits,Homemade pancakes ,etc,Also loved the coffee ☕️ ?
Food & drinks: Excellent breakfast ? ?
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August 2024 by Edward Ou Jin Lee
Unfortunately, there were multiple issues. My first evening in my hotel room, two men knocked on my door at around 10 - 10:30pm. Neither of them were wearing a hotel uniform so I was scared as to why two men whom I did not know were knocking on my door so late. One of the men said that he was the housekeeping manager and asked if there was something left behind by a previous guest by the coffee machine, to which I said "NO". I did not open the door. They left and I immediately called reception, after describing the two men, the person at the reception confirmed at the man was the housekeeping manager. I suggested that in the future, if there is a need to contact a guest at 10:30pm, it would be better for hotel staff - especially staff that do not wear a hotel uniform - to NOT randomly knock on their door, but to call in advance to be able to forewarn the guest. The person at reception apologized and offered a complimentary breakfast. I told the person that I would reflect further before deciding to accept the breakfast or not because I did not call to complain because I wanted a free breakfast. After an hour, I called back and spoke with a different person. I explained to this person what happened and said that upon reflection I would accept the complimentary breakfast. The person kindly apologized and said the breakfast coupon would be ready for me the next morning. I went to reception the next morning and the person at the reception said there was NOTHING in the system for me in regards to a complementary breakfast. After I explained the situation, the receptionist did not offer me the complementary breakfast. In the end, I didn't even need this complementary breakfast, but its frustrating when its offered and then that offer is basically withdrawn due to lack of communication between staff. Its better for the hotel to not offer things if they can't follow through on them. Later that day, I spoke with a different receptionist and informed him that one of the towel hooks in the bathroom was broken, and he just told me to ignore it. He did not note this or apologize or explain any steps that would be taken the ensure that the hook would be fixed. During my stay, there were also times when there was only 1 out of 3 elevators available, resulting in lengthy wait times for the elevator.
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August 2024 by Hengameh Taqavi
Awful!!!!
I recently stayed at Novotel Hotel in North York and was extremely disappointed with the overall experience. From the moment we arrived, the lack of attention to detail and poor customer service left much to be desired.
Firstly, when we returned to our room after a long day, we found the door left wide open, and towels strewn across the floor. This obvious breach of security and cleanliness was alarming and unacceptable.
Furthermore, when we requested basic utensils such as a spoon and fork, the front desk failed to deliver them, making it difficult for us to enjoy our meals.
Adding to our dissatisfaction, the hotel didn't provide slippers, which is a standard amenity one would expect at a hotel.
Overall, I cannot recommend this hotel due to the poor service, lack of basic amenities, and disregard for guest comfort and security. I hope management addresses these issues promptly to ensure future guests have a more satisfactory experience.
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August 2024 by Manar B.
We booked a double room first 3 ppl for 3 nights. Room size is good, althought it’s not like picture in their website. The hotel is having renovations so we might have got one of the old rooms. Pool is closed for renovation which is unfortunate aa we did not know about it before check in. When chexkedcin the room had 2 bottles of water and 2 pieces of chocolate which reminded me of Novotel outside Canada, however unlike them, the room service at this hotel did not provide water in the room for the 2nd and 3rd night. Even towels , they only provided 2 although the booking is for 3 ppl. No vanity kit as well on 2nd and 3rd night. 3rd night the only left 1 clean towel only. We tried to call front desk couple of times but no answer. Location was perfect. We had buffer breakfast at the restaurant.we enjoyed it especially the service that ( Adam) provided, I think the hotel in general is good and will come again but they need to work on the room service for sure
Rooms: Room service needs for improvement
Safety: Safe hotel and area
Walkability: Walkabke
Food & drinks: Good breakfast at hotel, lots of restaurants nearby
