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April 2022 by j rob
I cannot get out of my rental agreement. 2 years in. They won't get back to me. Lots of voice mails. BEWARE!!!
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April 2021 by Christina Kostoff
called three times, no answer. Left two messages. Filled out a form that said they'd get back to me within 24 hours. Never did. Customer service literally doesnt exist.
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April 2021 by Suresh Krishnan
The store is closed
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July 2019 by Elisia Mirabelli
Great service, super friendly & reliable. Spin bikes were in great condition and they worked exceptionally well around our tight schedule to help us!
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July 2019 by uwe boll
Had a fantastic experience with HHC Home Fitness. The treadmill I rented was brand new and worked perfectly for the entire rental. Their prices are very reasonable & they were extremely accommodating as I had a special request. I highly recommend HHC Home Fitness. If you are in the market to rent workout equipment, look no further.
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July 2019 by Emilie Cushman
I was super excited to get my treadmill all set up and they were more than happy to get me going. I picked the $99/month option on the website, which seemed too good to be true, only to find out afterwards that $99/month was only the price if you rented for 12 months. I only wanted 3 months, so the price was actually $129/month + tax so $145/month. So fine, I really wanted the treadmill so I sucked it up. Then 3 days after my setup I check my credit card bill and see nearly $500 has been charged. Furious, I call them only to find out that I was charged a $250 security deposit that I will get back only after 3 months, and another $242 for the monthly fee + setup and delivery and tax. Needless to say, huge discrepancy, not clearly explained at all, hidden fees galore and I'm sorry I didn't read the fine print. Despite the pricing issues, the treadmill works great, And the team was friendly.
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July 2018 by Dave McDonald
I would strongly caution anyone who is considering renting exercise equipment to avoid dealing with this company. They are very prompt at putting through all of the initial setup, delivery, and monthly rental charges once given a credit card number. However when billing errors are made and customers are over-charged it is a different story. There are lots of companies which provide this service and operate in an ethical and professional manner, unlike this one. Be sure to shop around and do your homework, you will most likely regret it if you do business with this one.
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July 2018 by Vivek Vishisht
DO NOT trust the alot of good fake reviews claiming that how great HHC is . Those reviews are so detailed as if someone has been paid to write those . I used their services and when it came time to get my security refund back they stopped responding to the emails , they stopped returning the calls .I am sure this is their business plan to avoid calls and contact with the customer so they can just keep the security deposits of the customersI left a voicemail today give them final 2 days to refund or I'll be taking legal acctions .Research more and you'll find more customer with similar issues .Edit : month has passed by still nothing . They are "looking into it "
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July 2018 by Jean V
SCAM COMPANY BEWARE. If I could give a negative review I would. This company is more than happy to set you up with equipment but getting any service beyond that point is next to impossible. They don't answer the phone, and when they do they tell you that they will check with the manager and then proceed to never call back! Cancelling or even purchasing the equipment is a ridiculous venture as they continue to charge your card until you cancel it. Promises upon promises of refunds, statements and calls back. ALL LIES. Unbelievable, that this business is still open. Hell is for these types of shady business people.
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July 2018 by Andrea Mendoza
I don't even know where to begin but this has been a horrible experience long story short very unorganized it's been over 2 months and I still have not received my deposit back!!!
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February 2018 by Dave M
I strongly recommend not doing business with this company. They promptly process delivery/set-up, deposit, and monthly rental charges at the outset when given a credit card number. However when billing errors are made and customers are over-charged it's a totally different story. It's very difficult to even get in contact with anyone,and when you do no action is taken. Overall a very unethical and unprofessional business. It's best to do some research and find a reputable home fitness company.
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July 2016 by Angela Bepple
There really could not be an easier way to get started with a healthier lifestyle. Especially in the dead of winter, I had no motivation to go to a gym - any of which are far from my work and home.Erin and the HHC team are super helpful and professional, and the whole process was just so easy! My partner and I both use the elliptical 6 days a week, and it works like a dream! Renting by the month gives us an affordable alternative to the gym, and the machine is a great quality.Before we went with HHC, I was really looking forward to it, and I have to say it's even exceeded my already high expectations! Great job guys, and keep up the awesome work!Updating March 2016 to emphasize how great their customer service is! Truly a pleasure to receive such great service, if only other companies could take note!
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July 2015 by Jeffrey Luciano
Late in 2014 I rented an Elliptical Machine from HHC. Since then, I have learned a few things.1. When HHC delivers your equipment the day after you order it, you feel under a fair bit of pressure to start using it right away. I successfully held off for a week before I started, but it was tough.2. Despite the fact that the equipment was in top notch shape (basically new as far as I could tell), I believe there is something wrong with the timing function. I was using it the other day and after about 3 hours of striding (ellipticalling?), the timer indicated it had only been about 10 minutes. My clock confirmed this was the case, so I guess I can't blame the equipment after all.3. When I made the decision to rent the machine, I recall saying that it was basically like the cost of one dinner/evening out a month. If you actually skip an evening out, then I imagine it would be effectively free. If you use the machine regularly and start going out all the time to show off how good you look, it might be a little more expensive than you planned.All in all, a fantastic experience with HHC. Quick and friendly delivery, great equipment and a reasonable price. A fantastic alternative to buying an expensive machine you eventually stop using or joining a gym you don't make it to very often.
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July 2015 by Jess Maullon
Treadmill is great. I have had no problems with the treadmill even after two years - but perhaps it's because I used it only 4 times in the last two years? haha. Renting the treadmill was a good option for me at the time since I didn't have the flexibility to go to the gym every day but eventually it got expensive paying the rental fees and would have probably been cheaper if I purchased a treadmill directly from a store. Set up on treadmill was good. The two gentlemen that were there - one worked more than the other it was obvious. Other than that, I would consider renting from HHC again.
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July 2015 by Cynthia Johnson
I Thought this would be a good deal. I rent a treadmill and it comes with extra equipment to train with? Awesome... or not. On delivery I didn't even get the extra equipment I requested which was supposed to be free of charge. I thought I would let that go. After months of on time payments coming from my account, I come back from summer vacation to find that instead of taking the payment on time like usual, they took it 10 days late! Not only did the bank charge me an nsf fee SO DID THEY! If they'd taken it out on time the money would have been there and the whole thing would have been avoided, but now I get charged late fees too because of their error? What a rotten practice! The only good part was not having to lug my stuff to the gym.
