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July 2024 by Mary Fish
Where's the 11 button? On a scale of one to ten this place and the staff of Cheryls is awesome. Just leaving a bad service, cranky, local pet store and talking with Cheryl at Helmuts helped me beyond one to ten. I would say on a scale of one to ten....57. Especially in these times. Very thorough, took the time to listen and inform, very informed and helpful, She really gave me her full attention for my order. Try this place. You will be inspired to write it down here too. And delivered to my door by 5 pm, with a smile.Cheers.
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June 2024 by Janet Hoediono
Always great product, staff, and
about the products.
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May 2024 by Sabrina Marie
I have a senior cat that is fussy and my friend gave me a small sample of the Carnivore Grain Chicken, Turkey, Duck flavor cat food from the Go brand line. My cat loved it and ate every last pebble of food. I called to place an order for delivery today and the staff was very helpful, and friendly. Their $5 delivery fee made it very convenient to get quality cat food delivered to my home. Looking forward to checking out their shop in person next time.
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April 2024 by Iva Guedeonova
I really like this store. Been going there for years, shopping for dogs and cats.
Great selection, knowledgeable staff, and a cozy neighborhood feel to the store. Oh, they deliver as well.
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February 2024 by Clairenobyl Collects
Great place for prt goods. The staff is super knowledgeable about fur babies and could even recommend a sensitive skin solution food for my flaky baby boy. Been going here for years and will continue to.
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February 2024 by Nev Bezaire
Tiny but great pet shop with very friendly and helpful staff
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February 2024 by Dieter Janssen
So friendly and helpful!
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January 2024 by Laura Shintani
Friendly, attentive and informative
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November 2023 by Una Rose
Friendly staff, good prices and selection.
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October 2023 by Katie Griffiths
I wanted to thank the staff here for keeping me well on track with ordering my pups dog food. The efficiency and kindness keeps me coming back. Thank you!!
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April 2023 by Everton Torres
Excellent costumer service. Good prices. I was well assisted by the representative at the store on Wednesday afternoon. She Answered all my questions about my senior Dalmatian with proper knowledge. Highly recommend!
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March 2023 by Andria Ali
Stopped by here a few weeks ago & the customer service (if you even call it that) is horrendous. I was looking for turtle food for my little guy who has stopped eating out of nowhere. I tried to ask a few questions about the food and basically got one word unhelpful responses with no eye contact or willingness to assist so I gave up. Wouldn't have purchased anything from there if I had another pet store near by. To be independent and offer such a low level of customer service is only going to come back around in the end. I'd like to also add that in other reviews accurately depicting the level of customer service, the response "its a hard year sorry it showed" is not addressing the concern and move over sounds quite insincere. It's been a hard year for everyone including your customers.All in all won't be back and will advise people to stay away. Please learn to at least pretend to be friendly/provide basic customer service.
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March 2023 by Ramin Kaviani
A very cute store with very kind and helpful staff, in a very convenient location (for me personally). However, the price increase for the item i purchased was shocking compared to other pet stores. Im happy paying a small price increase to shop at a local store, but the cat litter I purchased was almost 50% more expensive than other stores... I'd be curious to know why that is.If it wasnt extremely heavy I would bring it back, but ill accept the loss this time and might consider buying other items here if they're reasonably priced
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December 2022 by Jeffrey Hahn
My dog's favourite store :-) Nice local place for quick pet essentials
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December 2022 by Veronica Wong
Lots of goodies for your pup here. It's a bit crowded, not ideal to bring your dog if they're super busy