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May 2024 by meagan barnes
Staff were friendly and the space is clean and comfortable. Nothing fancy, but the service is consistent, you definitely get what you pay for.My masseuse started very gentle (although did adjust at my request) and a kind of old school, just going through the motions of a full body massage. Didn’t feel like he paid any special attention to the specific areas I mentioned/ that he could feel were more stiff than others.Would reccomend adding on some sort of additional element to the couples massage service (ie. Different music, aromatherapy, flameless candles) as it’s not any different than getting two separate massages in the same room.If you find a practitioner you like , H&S is a great affordable option for standard massages and facials .
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May 2024 by Ashley
Can't ask for a better place to go for a massage or a facial
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May 2024 by Jenelle F
I had a facial by Abby. I got one for my mom and myself. I must say it was extremely expensive for what it was. Firstly, Abby was incredible. She taught me a lot about my skin. It was my first time getting a facial. Although it was amazing, I did not like that they tried to upgrade you throughout the whole treatment. Whether its for an add on or a membership. It wasnt relaxing at all. I won't blame the staff as I get the impression that the owner (who also owns the Jarvis location) is telling them to do this. I won't be back as it was about 150 per person for a facial. But thank you Abby.
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April 2024 by Tammy Simon
Lovely deep clean facial from Shamim
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March 2024 by sara moumen
Abby is hands down the best facialist I ever had, by the time she was done my skin was looking like glass. she made sure she got all the blackheads and super hydrated my skin, and was very knowledgeable
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February 2024 by Daniel Lock
False pricing on website. Went for a couples massage with my wife and wasn't told until after that the price listed on the website and in the confirmation is per person pricing. Nothing on the site or the email indicated that, so we were surprised with a 150$ additional bill at the end of the massage. Oh and they promp for tips at checkout which is ridiculous when you're already paying 150/hour for a service which isn't any better than places charging far less.I will never come back and I'd suggest you avoid this and other places under the same name.
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February 2024 by Jenna Pearce
I had the best massage from Oscar. Released all my tension and soreness. I was extremely impressed. Will be back!
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February 2024 by Elena Pring
I was given a gift card for this place. Had a falling out with the person who gifted me the card. Booked an appointment recently and was informed they kept gift card numbers on the file of the purchaser and allowed the person to use MY GIFT CARD for their massage.When I asked how this happened, as I had never been to their spa and was holding the gift card in my hand. I was told the gift card number was on file and they allowed her to use the gift card number without having the physical card because they “could see the gift card number”.The person on the phone even went as far as to tell me that they see the gift card was purchased BY that person for someone else. And still let her use the number without having the physical card. I was then told my options were to pay the full amount out of pocket or cancel my appointment.This was extremely surprising, disappointing and unprofessional.I won’t be using or recommending Hand & Stone whatsoever in the future.
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January 2024 by cute kitten
Abby is a dream!!!Thank you Abby ? ? ?
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January 2024 by faramarz bahreinian
Staff are very friendly and helpful. I had massage recently on Dec 17 at 11am with a RMT that was suggested as a very good masseur, but I did not like his massage at all. Actually, it was the worst massage I have ever had till now. He wasted the time by undraping one by one arms and legs and remove oil after massage! I came here for massage but not for removing the oil!
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January 2024 by Diedra Brown
I booked an appointment at this location and I have the email to prove it. It was booked Nov 30 2023. I received a call and voice mail saying, that they had to cancel the appointment and would give an complimentary massage on their end. I also have an email that the massage was canceled. Then I find out the manager Sajjad didn't put the note in my file. basically what I'm saying is false information and will give me 50% off.This is not acceptable and bad communication on managements part. So I will not be going to this location anymore.
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December 2023 by Zilda Santos
Location is convenient and not to bad for parking.The spa has a clean and comfy atmosphere. The staff are programed very well to sell you products and tell you that you've been doing it wrong your whole life, yet friendly. Prices are slightly higher than expected for some services. My sister had a facial which left a scar on her face like it was burnt. Not thrilled about that.
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December 2023 by Maria
We have been visiting Hand & Stone for over a year now. Both their messages and facials are excellent. I was apprehensive with getting facials for myself and my teenage daughter, but Shamim always takes care of us and we walk out with amazing skin. My husband enjoys it too! Shamim also recommends excellent products that are worth the buy! I appreciate their friendly and professional service! Thank you so much ladies!
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December 2023 by Tiffany Tremaine
Very amazing first massage experience. I will be back! I forget who I had, but all the staff were very helpful, professional and really great at answering questions. Calming environment too! High quality massage.
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November 2023 by Sarah Gould
I never leave google reviews but I had to this time. I had an account with this location and put it on hold when I moved (also very unsatisfied with the service), then almost a year later they started charging me again without notifying me... I had $300 worth of credits on my account when I moved back to the city 6 months later. I was ready to start up my account again and the owner said my money has magically "expired"... I was hit by a car and couldn't get massages for a long time.... They have zero customer retention skills, will charge your card without authorization and then just take your money? So disgusting.
