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December 2023 by Michael Bradt
Amazing service!
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March 2023 by Jane Nugent
I always love going to Farrow & Ball. They are so helpful, have great taste and beautiful products. I had such helpful advice today at the Rosedale store.
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February 2023 by St L
First time been at farrow&ball. It was a great shopping experience ever. Great team, great customer service. Jason was super nice and professional with helping me find the colors. He provided all the detail instructions and guidances. Due to my personal reason, I had to ask lots of favors from them and Natalie was being extremely helpful and offered me the best she could do. Thank both of you!
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December 2022 by Ayesha C.
Been buying paint from them for well over a decade. They staff have always been patient and knowledgeable. The paint is beautiful and I am convinced a good coat of paint can fix pretty much any room. Shopping with them has always been an enjoyable experience.
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December 2022 by M Rivard
The staff is rude and unhelpful. Best to buy F&B paint at a non F&B store.
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December 2021 by Troy Larabie
Clean.. professional.. big$$
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December 2021 by Saidah
Natalie and her team were amazing. For some reason my paint was chipping off my wall a day after I had painted and they took the time to listen and help address my concerns. Honestly, I do not think I'd buy Farrow and Ball paints again BUT the customer service was very very good. If you have the desire and the skill to use F&B paints, I strongly encourage you to visit this location.
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December 2021 by Lisa Rodopoulos
Amazing service at the Toronto Showroom (just before stay at home order took effect in Toronto). The sales representative (her name was Natalie or Tracy...sorry cannot remember her name for certain) was just WONDERFUL! She took the time to look at my samples for the kitchen and help suggest shades of grey paint that might work. She also showed me (and gave me samples) of wallpaper. The sales rep that afternoon (April 5) was just amazing! The quality of the products they have are amazing. Unfortunately, I was looking for a light shade of grey but the colours from F & B all have more of a cream colour look (not quite what I am looking for). Nevertheless, the quality of the paint and the customer service at the Toronto Showroom is exemplary! They even followed up with a phone call to check if there was any further assistance that I would need...I will definitely go back to F&B in the future and would highly recommend them!
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December 2021 by Janice Strong
Thank you so much for helping me on this journey of finding the right colour for my living room and kitchen. Farrow and Ball offers a depth of colour that is amazing and I really appreciate the excellent customer service:)
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April 2021 by Lisa R.
Amazing service at the Toronto Showroom (just before stay at home order took effect in Toronto). The sales representative (her name was Natalie or Tracy...sorry cannot remember her name for certain) was just WONDERFUL! She took the time to look at my samples for the kitchen and help suggest shades of grey paint that might work. She also showed me (and gave me samples) of wallpaper. The sales rep that afternoon (April 5) was just amazing! The quality of the products they have are amazing. Unfortunately, I was looking for a particular light shade of grey but the colours from F & B all have more of a cream colour look (not quite what I am looking for). Nevertheless, the quality of the paint and the customer service at the Toronto Showroom is exemplary! They even followed up with a phone call to check if there was any further assistance that I would need...I will definitely go back to F&B in the future and would highly recommend them!
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December 2020 by Kia Ghafoori
Rude and unprofessional
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December 2020 by Neelam
Great product, but terrible customer service at this store. My husband went to pick up a few paint samples but the company no longer offered samples for one of the colors. When he asked for a recommendation on which color would be a close match, the sales person couldn't be bothered to help and handed him a fan deck. I also got similar attitude when i called the store to reserve the samples. This person had so much attitude and was very snooty.
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December 2020 by Grace Johnstone
If you want to enter a simulacrum of the Rodeo Drive shopping experience from Pretty Woman this is the place. The customer service is decidedly haughty and unhelpful. Perhaps because I asked about the availability of half gallons I identified myself as a member of the proletariat. Have questions? Want something written down? Want to talk about your project? You'll be gestured towards a pamphlet. Their products are beautiful but the customer service needs a reality check. Shopping here is a big mistake...huge.
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December 2020 by Nafsin Nizum
I really like Farrow & Ball products. However, this location has really poor customer service over the phone, as if they can't be bothered to talk to me or give me further information. I took my business to the Oakville (Hansen+Lubbers) location instead.
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December 2020 by Caitlin Elizabeth Piddington Murphy
The quality of the colours are amazing but the customer service is terrible. Everyone I spoke with could not be bothered to help me in any way. While I would like to use this product I would NEVER return to this store for fear of having to interact with anyone that works there.
