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October 2024 by NEEDHI SHAH
Terrible terrible customer service.
I ordered a sofa a month ago, the fabric was on back order. I tried calling/e mailing them a couple of weeks after placing the order to know if the fabric was back in stock. I used to get an e mail response after almost a week with no actual details or answer to my actual query. Received a very vague reply. Finally got the couch, and the fabric is completely different from what I had requested.
I am unable to get hold of anyone on phone and they take days/weeks to respond to an E mail-that is the only method of communication they prefer.
The couch is lying unopened in my living room, while I have a party planned this weekend.
I would never order from them again. Mistakes happen, but it’s 2024, a customer shouldn’t have to wait for days/weeks on end to receive a simple response.
Structube /Ikea /Article or any other store’s customer service is way better than this. You guys are running a big business. Just hire a few more people to help out customers than designers.
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October 2024 by Luis Barinas Giudicelli
I can’t sleep the extremely expensive bed I bought at your store makes so much noise. Everytime I move there is a squeaking sound after 3 months of buying it. I paid for the service when you come an install it and still it either a bad quality bed or your employees install it bad. I can’t believe thaf my Ikea bedframe was a better quality.
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April 2024 by A
Was sold the wrong item, at the wrong price. Brought it back to be given the correct item and management/customer service refused to comp the $40 cost between the item I purchased and the correct item. Management offered a refund of $100 for the product instead.
Key takeaway:
1. No accountability that the store incorrectly quoted the wrong price for their products
2. No quality check to ensure the product(s) are the correct dimensons
3. No apology when I returned to the store.
4. No customer appreciation. Offering a refund should be the LAST step for a manager who wants to maintain a relationship with the customer.
5. Had a call with customer service who responded to me email, and a follow up email from staff. Wasting 1 hour of their customer service staff over a $40 cost - only for them to offer nothing.
I have shared this story with multiple friends, including the person shopping with me, and they were aghast at the quality of modern customer care. Things didn't used to be like this when I worked retail - I was trained to make sure the customer left happy ESPECIALLY if the store made the mistake and wasted their time. Unimpressed. Uninspired.
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February 2024 by Victoria Chum
No greetings when you enter the store. The tall guy in green looked away when I said hello. Wanted to buy some stuff but not interested to ever be a customer here. Customer service is the main difference between a high quality and mediocre brand.
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December 2023 by Tim Plavac
Some of the furniture was wonky on the showroom floor. E.g drawers falling off. Doors not in straight.
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December 2023 by Jaco Uwland
Nice modern furniture and knowledgeable staff. No sales pressure.
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December 2023 by J N
Joel was a pleasure to work with, assisting us over the course of a couple of weeks to help us determine the best couch configuration given the spatial constraints of the stairwell in our house. Some of the best customer service we've received from any sales associate / design consultant in our efforts to furnish our home.
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December 2023 by J M
Terrible service.
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November 2023 by Victor Ting
Stay away from this furniture shop. I ordered a table and the table came with a missing part so it could not be assembled after waiting for 3 weeks. After a whishy washy customer service response, I pressed for an answer if the part could be delivered and they told us a different colour one can be delivered (so a white table with black parts, in what mind do they think this is OK?. The response is outrageous and poor. I asked if this could be a temporary solution when the one with the right colour (the one we paid full price for) she said she can do it but they have to charge you shipping fees. Unbelievable. As you tried to explain to the operator your frustration, she put on a waiting music to not hear you. Proceed at your own risk. Never again.
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November 2023 by T H
Friendly and knowledgeable staff
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November 2023 by Francesco Reda
Amanda is a strong asset to your otganization. She represents your brand and products very professionally.
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November 2023 by Antonio Da Costa
Anther great showroom by this company with stylish furnishings for the condo city life.
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November 2023 by gunjan singhvi
On the expensive side but lovely furniture
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November 2023 by Joan Rogers
Dropped in for a browse recently. Loved the style of furniture. I was looking for a new bed frame found one. The staff member Joel help me with my purchase he was very informative. Bought the bed and can’t wait until it arrives. I will be back to purchase a few other items. Kind regards, Joan
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November 2023 by Rocheller Batuigas
Not interested in helping you at the store, might as well just browse through the website. Pulling teeth getting any information whatsoever and generally ignoring the clientele around us as well. Please avoid.
