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May 2024 by Alisher Issabekov
My family and I love Baskin Robbins, but experience in this location has been horrible and it has now soured me on the entire chain.Both of my daughters received their vaccines earlier today, and my wife was planning to take them and grab some ice cream afterwards. My older one needed to urgently visit a bathroom for #2 as my family entered the store. We asked the employee to access the bathroom, to which she replied they only have bathrooms for employees. My wife asked to use that bathroom as my daughter was saying she was going to literally poop her pants, but the employee denied. My wife was alone with 2 children (1 and 4) and she received absolutely no empathy from the staff given this precarious situation. My wife had to leave the store and run to a different establishment.My daughter was still insisting on getting the ice cream so they had to return to the store, but we will now be sure this is our last time visiting Baskin-Robbins.
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April 2024 by Marina M
Ice-cream is always good ?
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March 2024 by K C
Always a friendly atmosphere when coming to this location.
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February 2024 by Fahad Aldhahri
This branch is just miserable. They are my closest branch so I gave them multiple visits in hopes that my experience was just a one off…two off…three off… etc same horrible customer service every single time. I guess doing the same thing and expecting different results is what idiots do as the famous old quote from Einstein says.They are just horrible and miserable human beings running an ice cream shop.P.S. to the owner and employees, If you don’t like working in food and hospitality, just don’t do it! Instead of mumbling, sighing, humming and hawing like people are asking you for money. You are ruining peoples’ days and celebrations, just read the comments section.
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February 2024 by Kavish Sekhri
I recently purchased an ice cream cake, named "Crazy for You," from this store. Their website offered a customizable option for ice cream flavors, and I opted for the flavor of the month, Love Potion #31. The ordering process was seamless, with the store attendant patiently noting down all the details. Delivery was equally efficient. I want to express my gratitude for delivering a stunningly beautiful and delectable cake. It was a gift for my wife, and she absolutely adored it. I highly recommend this store to all ice cream cake lovers.
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January 2024 by Christina Walker
I am their target audience so I cannot say anything less than extraordinary things. Delicious ice cream for good prices and the staff were friendly. I went a few times during the week I was in Toronto and will definitely be back next time I’m in the area :)
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November 2023 by Zarin Tasnim
They ruined my birthday experience!! The cake was not good at all. The asian lady was rude while ordering the cake! I wanted cookie crumbles and she said there wouldnt be enough space, but when I received the cake the design was horrible and tons of empty space to put cookie crumbles! The flowers on the cake looked like a walmart designed cake flower(I would say walmart might make better flowers). Does not even look like flowers, looks like pink blobs. I would honestly review them as 0 if it was possible!!!
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November 2023 by Francesco “Trampled By Turtles” Ciancio
The asian girl that works there is pretty rudeand the cake honestly was below average...it wasn't horrible.. but it wasnt good or worth paying for at all..I bought a chocolate moose cake and there wasnt any moose and it was vanilla ...what a mess
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October 2023 by Alireza Golkar
The lady who works there is not friendly. The proportion of the sundae is way less than other branches, i would say about 30-40% less. We got 2 scope brownie sundae, and the shop is clean. The hygiene looks good.
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September 2023 by Іра Смагіна
Type strawberry ?- cheesecake it's the most tasty ice cream ? that I've ever tried
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September 2023 by Hari
My favorite flavour is rum-raisin! ?Yummy!
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September 2023 by Katike Sana
Let me tell you about the worst customer service I have ever experienced in my life.This review is from an incident that happened 2yrs ago when I did not have a google account, but now I do.I frequented the Baskin-Robbins ice cream shop on Church Street regularly. On this particular day, despite being the sole customer in the store, the Asian woman who claimed ownership completely disregarded my presence. She intentionally avoided acknowledging me, even changing her position when I attempted to engage.Get this, I would move to the side of the counter she was on, and she wouldn’t look at me even when I waved my hands in front of her. Then she moved to the other side. Was she purposely ignoring me? So I moved again and was standing in front of her, and she proceeded to turn around and face the wall with her back towards me. Now I am not only waving my hands but also vocalizing loudly, “Hello, excuse me miss, can’t you see me standing here? I am the only customer in the store! This behaviour persisted until an Asian couple entered the store, at which point she turned and immediately shifted her attention to them and walked to the other side of the counter to serve them, leaving me in disbelief.A confrontation ensued, escalating into a heated exchange both in person and over the phone. Reflecting on the incident, its absurdity is reminiscent of a sitcom. Nevertheless, the undeniable reality is that I, a Black Transgender Woman, encountered blatant discrimination at the hands of a Cis Asian Woman at an icecream store at the heart of the Gay neighbour hood on the gayest street in Toronto. This disheartening experience led me to avoid that street altogether, as the service I endured was unparalleled in its abhorrence.Thankfully, I discovered another Baskin-Robbins at Christie Pitts that now receives my patronage, offering an environment where I feel valued. Baskin-Robbins should reflect on this incident as it goes against principles of equality and respect.
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August 2023 by Jacobus newbould
Amazing ice cream! customer service is through the roof courtesy of the short manager
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July 2023 by Fernanda Nolaimy Segura
I love BR. It is my favorite ice cream brand. This branch is great and has good customer service.
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July 2023 by Annmarie C
The staff were very friendly, made quite a few visits over the weekend I recommend the chocolate peanut butter it is delicious thank you to the staff.