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“What a fantastic experience with Shahid! He was kind, patient, and knowledgeable throughout the purchase of both our new couch and coffee table. We will be back to The Brick for sure!”
“I truly enjoyed my experiance with Marsh's. I made an error in my order and purchased a unit that was to large for my space, which could not be returned. Many big box stores would have left me out of pocket and done nothing, however Marshs worked very closely with me to find a solution. They helped me find another buyer for the unit and were incredibly accomadating. I would recommend using Marsh's to anyone.”
“Thanks to Peter who has always provided good and honest service to us. He helped with fixing a condo-sized washer unit to give more life to this over 10-year unit. We highly recommend!”
“we just want to shoutout the lady in customer service (we didn’t get her name) who saved our day today at the 2911 Eglington store by going above and beyond and calling us back after she located a box of flooring we desperately needed to finish a flooring job. after having someone search and not find it, she asked someone else to look again after we spoke and went out of her way to find our number and call us back to tell us she found the flooring. she saved us!! we called and searched 5+ different home depot stores from brockville to toronto and needed this missing box to complete our flooring job! ?? ??”
“Good place for home supplies however it's hard to find someone to help you at this location and they mostly have self-checkout, which makes me not want to go here.”
“Easy convenient service. No long delays with text app. Links sent and simplified purchasing process. Questions were answered promptly and product being set up for delivery in just 3 days. I’ll be dealing with the brick on my next appliance purchase.”
“I like this location most of the people that are doing their own job but the guy the name is ryan it’s unbelievable very helpful respectful I’m shopping to this location more than 7 years
I am a pro member and I would like to have more people like ryan it’s not my friend. It’s not my brother is nothing to me, but this guy always trying to help people very polite unbelievable.., we need more people like Ryan”
“Had such a lovely experience here after leaving the Home Depot at Ellesmere. THE STAFF WERE AMAZING AT RONA, and I don't think I will ver go back to home depot. The Rona was brightly lit, clean and better organized...but most importantly was the difference is the customer service. When I got to Rona, I asked for 2 specific things, and instead of just directing you to the aisle, which is what happened to me at home depot, the Rona staff actually walked me to the aisle and helped me with finding the product (and knew where it was) and asked me follow-up questions, which led me to get the prefabricated melamine shelves instead of cutting wood to size to fit a cupboard. which was what I was going to do initially .. but also to then instructed me that after I paid for them, I could also take them to be cut to he morw desired length I wanted.. When I was leaving the store they then by their own accors offered to call an associate to help me load the shelves from my cart in my car, which someone did and also then also offered to take the cart back. At Home Depot, I couldn't even get five employees to break up their conversation to help me when I approached them. This is no shade at all to Home Depot, the difference was simply night and day”
“I was at the Home Depot location on Centennial Pkwy. to buy some Drywall Putty. Sylvtane was very helpful and polite with any questions I had. Thank you again Sylvtane for all your help.”
“This is the best Home Depot.
Sue was amazing and very helpful alongside everyone in the return and cash out area.
Thank you once again. God Bless”
“I was in today, buying 2 dishwasher, and I spoke to Jack the appliance specialist. He was very professional, polite and knew everything about all the appliances. He answered all my questions and I highly recommend speaking with JACK for your appliance needs. I had a great experience and thank you for all your help JACK.”
“Jeff was amazing with his assistance recently. I visited HD this past Sunday evening (November 3rd) as I required a shower cartridge for my bathroom at home. Jeff provided excellent customer service and assisted me greatly.
The part was not available in store and had to be ordered online. Jeff helped me set up my online account and we ordered the part required. I paid for it in store and the entire process was done in 15 minutes. Delivery will be at my condo in 10-14 days. Easy peasy! And all thanks to Jeff (who usually works in hardware but helped me in plumbing dept.!)
The 2 lady cashiers, however, were not as friendly and helpful when we were cashing out. They seemed more preoccupied in their own conversation than assisting us. They had to actually be called over to assist us when we were standing right there smh.
This will not adversely affect my 5 STAR rating (though I considered it) as Jeff was GREAT! Maybe they should take some service TIPS from Jeff. Thank you Jeff! ?”
“Chiman was extremely helpful! Fantastic customer service!! He walked us through the product options, functionality, and best value for long term use.
This store has an easily accessible associate at all times, LOVE THAT!
Highly recommend!!!”
“5 start customer service.
Came in with a problem and Sehaj and Nick solved it!
Saved me time and money.
Thanks for your help and your time.
Good customer service is hard to find but I found it with you today!
Cheers!!
John”
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“I spoke with Angelo Moutoulas recently regarding a replacement for a washer/dryer combo in a condo building. He was extremely knowledgeable and helped me troubleshoot the issue instead of pushing for a new sale. His advice ended up resolving the issue which saved me over $2000!! I previously went to big box stores like Rona and Home Depot and they just push the replacement sale (stay away from big box stores!). Thankfully I stopped by this location as well. I will definitely buy from them when the time comes. 5/5”