Ren's Pets is a prominent Canadian specialty retailer, operating 60 stores across Ontario and the Maritimes, along with a comprehensive e-commerce site. Established in 1975 and based in Guelph, Ontario, Ren's was acquired by the Legault Group in 2021. The store offers the largest selection of pet supplies, including food, treats, and toys, all aimed at ensuring pets live their best lives. Customers have praised the knowledgeable staff who provide excellent customer service, helping them find the right products for their pets' needs. One customer highlighted a particularly positive experience with a manager who resolved an online order issue effectively. Shoppers appreciate the clean and organized store layout, although some have suggested that more staff assistance would enhance the shopping experience. Many customers have noted the helpfulness of staff, who assist with sizing and product recommendations. Ren's also features a rewarding loyalty program and an AutoShip service for convenient delivery of pet essentials. Overall, Ren's Pets is recognized for its quality products, attentive service, and commitment to pet care, making it a preferred destination for pet owners.
Great customer service, a big variety of treats for my pup, and good prices.. great location
January 2024
I had a problem with an on line order. The Manager gave excellent customer service and i was very pleased with the outcome. I would give 10 stars if I could. I would certainly recommend the Thunder Bay store for all your pets' needs. I want to thank the store manager for the great service!
November 2023
Nice clean and well organized store.Getting some help ever so often from the staff would be greatly appreciated.Buying and trying on winter coat for a puppy was some what challenging. ?
