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October 2024 by Tiia Liigvald
Ordered on line, they took my money & gave my cat food to someone else. Their site was very unfriendly & obviously they have no idea how to work on line business. When I called to complain they are going to phone the store to find out who stole my bag of catfood. Totally shitty business all round. If I could give no stars, I would.
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October 2024 by MadeInOne RecordingStudio
Brought our Pomeranian for a deluxe package groom and left him at 10:00 for his appointment. Made sure to give my cell # so they can call when ready. 14:30 no call, so we decided to go up and check on him... lady said : oh! He's been ready for long while we didn't call the right number. I personally gave my cell.# to the lady and she wrote it by hand on the appointment sheet! She checked it twice. This place is runned by people who do not want to work. Don't care about customers. We paid for the loaded package. They didn't put the little bandana that comes with the package... Will not return . EDIT: Thought we'd give them another chance... BIG MISTAKE.brought our 2 Huskies... 172$ & 6 hours later. They washed them and dried...that's it... no nail trim ... paid for extra 15min brushing on the big guy... i guess that 15min,They went on a coffee break.... DONE with petsmart...we donate to petsmart charity every transaction we do... not anymore...there's lots of other places in T-Bay.
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October 2024 by Karen Salmonson
Grooming appointment booked over a week before, Drive 4 hours to come to the appointment to be told that that appointment should have been canceled because there's nobody here to do it. Thank you for wasting my time and thank you for zero consideration
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October 2024 by Gregory Ross
This is my first time here hopefully I can find problems as some people here and figure things out together
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July 2024 by Jeffrey W
very clean aisles, lots of parking, some beta fish were dead in the cups, and friendly staff. they said they could order in exotic fish or reptiles.
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March 2024 by Shelby's Shitzu
Update February 2024 The pandemic seems to have caused a large turnover. YAY They're intelligent and knowledgeable and extremely helpful, kind and not rushing you on so he can deal with. Overall a huge step forward.Staff are not very helpful, in fact the woman that was working when I was there was very very rude.
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March 2024 by Riccardo Ricky
People are extremely nice and they don't judge your dog by his breed
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February 2024 by Kathleen Emmans
Took my beloved Golden Retriever here to be groomed. I signed him up for the bath and cut with FURminator and added FURminator Deluxe to the package. The “Groomer” (Jade P) asked if I want him cut or just a bath, I said I wanted him trimmed, cleaned up, the typical Golden Retriever trim/groom. My dog was shaved!! I have never had a groomer use the clippers to shave his hocks right down, his stomach shaved down (with added bald spots I may add), his feathers on his bum shaved down! YOU DON’T SHAVE A GOLDEN RETRIEVER, you usegrooming scissors and some clippers but not shave their body! I didn’t notice most of it until I got home. His feet are a mess, some long, some short, his tail is uneven, his ears weren’t trimmed, which is a huge thing Goldens must have done!! It’s horrible, a total hack job!! I have taken him to professional groomers for over 8 years and they do a beautiful job, we just moved here and didn’t find a groomer yet so thought we would try here. This was far from a professional job. Terrible, what a poor, sad job. His coat better come back properly!! Then Jade proceeded to tell me he was “bad” because when she touched his paws he kept trying to give them to her, when she wanted them down. In 8 years I have never received feedback, from professional groomers, EVER, that my dog was “bad”, sickening….
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February 2024 by Wray Clement
Great help, finding winter boots for our 4 legged friend.
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February 2024 by Joey Valentino
Bought a beta fish (baloney) and an aquarium. Ryan, the tall fish associate, was very helpful and answered all our questions
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February 2024 by lil butterfly
I took my 8 month old golden retreaver puppy for his first big boy hair cut today. He had such a fantastic experience and truly enjoyed his day of pampering. He was smiling from ear to ear all the way home and definitely had a little extra pizazz to his strutt. He looked so handsome and he sure knew it. Thank you Jade P. for making my little boy feel pampered and special. ? ?
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February 2024 by Lucas M.
It's what you would expect from a petsmart
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January 2024 by Jeffrey Landry
Was a new layout .. though had adequate stock on sale. New cashier not familiar on price matching.. veteran cashier alleviated it.. and quickly took care of it.
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December 2023 by Jeanetty Jumah
Great service. Much appreciated.
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December 2023 by Jonathan Travis
Great staff, very helpful. Large selection of pet necessities. They host puppy adoptions from time to time and have a nice pond in the back corner that my son just loves