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January 2025 by Yina de Aviles
0 customer service, we couldn't even enter. As soon as the person in the entrance saw us he said that wasn't a good time, they were busy, etc not in a polite tone so we went to another place and found what we were looking for quickly.
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August 2024 by FatCatMedia FCM
Apparantly they are too good to tighten and straighten a rim with Amazon hubs. I tried explaining it was for a peddle bike for around town(canadian tire special) and it was nothing fancy and I just wanted it tightened after I re laced it. He flat out refused and was super rude. There is no difference in what parts I used, all the measruements are the same, and a spoked rim is a spoked rim. Oh well I'll go somewhere else or teach myself. I'll never recommend them again. Lost my business for life.
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June 2024 by Sila Taymaz
Literally terrible service. Unless you are willing to wait for buddy (not Ferouz, the other guy) to stop chatting with his female friends…go elsewhere!!
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August 2023 by Crystal MacLaurin
fast,efficient and friendly
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August 2023 by Dennis Koivuranta
Very knowledgeable.Best repair shop
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July 2023 by Joseph V. Fodor
got charged double for parts . they charged a tune up $80 and tires not even had sufficient air. got taken by theses clowns. paid my bill but now gonna speed the word .im from terrace bay and trusted these guys for some reason.2 1/2 hr drive cause I was told they were good. but no. do NOT go here. a simple google search for parts clearly shows they double charge and then they charge for a service that they do not provide. hope you got rich from me , clowns. lOl
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June 2023 by Kindle Wolf
Best tune up my old Railegh ever got!
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November 2022 by Ska T.
same experience as other poster. paid $80 for a tuneup and asked them to look at tires. they claimed they did the work, but nothing showed signs of being tuned and also tires still flat. went back a second time, waited 15 minutes for the clerk to stop chatting with his female friends, asked them to look at tires again. left the bike with them....picked up the bike and NO pressure in tires. waste of time.
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September 2022 by Kathryn Forbes
The very best in quality service from a family business who have made bikes their passion. They know their stock inside and out. They can be trusted to give you exactly what is right for you.
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August 2022 by Misty Bernst
I purchased a bike through Petries, a Sugar Skull Beach cruiser! It cost over $1000 and two years later my breaks stopped working. I went back to the store and was told that part was actually recalled but they never called me, they even refused to fix the bike or try to get the new part. I don’t know if it was the owner but there’s a gentleman there and he was very aggressive and he would yell and scream at me. I actually had to call the police, I do not recommend buying any high-end type of bike from the store because they will rip you off!
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August 2022 by Allison Rusin
Fit me in quick, but didn’t fix what I asked for and ended up charging me quite a bit. I think they meant well, just a bit of a lack of customer service
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July 2022 by Anne Carroll
We are travelling by RV from BC and my husband was having issues with flat tires on his bike. They took us right away and had us back on the road within a half hour. As well, we understand what happened because they took the time to explain it to us. Super friendly people, excellent service and reasonable prices. If I lived in Thunder Bay, this would be my go-to place for bike maintenance. Many thanks for the education and the fix!
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July 2022 by Caroline M.
Terrible service. Do not recommend at all. I brought my bicycle in for a tune-up. They charged me over $60 and did nothing. The brakes are not installed properly so they squeak constantly and they made my bike less safe to ride on the terriblly maintained Thunder Bay streets. Incompetent and dangerous 'service' here!!
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April 2022 by Pierre Nantais
A great bike shop. Moved here from Ottawa and was surprised to find a store of this quality and personal and honest service.Years after my original post, it is still the premier bike store in Thunder Bay. Like Home Hardware on Memorial, you just can't beat long-time knowledgeable and dedicated staff.
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April 2022 by Huge
Did a very good job fixing my bike
