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“Excellent (on-line) Customer Service!!
Edit to original review.
I had an issue with my purchase, but the company jumped on it and rectified the problem as fast as anything.
The product is lovely (unfortunately unwanted), the delivery turnaround time was exceptional, and the quick customer service is outstanding.
Charm Diamond should be proud of what they bring to their customers.
I will now be returning the unwanted item and buying a ring in its place.
Thank you for being so responsive and helpful.”
“I run my own small jewelry business and this is my go to store for supplies! Sharron is extremely knowledgeable and is always willing to provide any advice or suggestions! It’s such a pleasure every visit. Highly recommend! Support local!”
“I recently had the pleasure of working with Nancy from Marv Chony to design and purchase an engagement ring, and I couldn’t be happier with the experience. From start to finish, Nancy made the entire process incredibly smooth and efficient.
She took the time to understand my vision and preferences, guiding me through each step with expert knowledge and patience. Her creativity and attention to detail truly made the ring special. I was impressed by how quickly she helped me finalize the design and complete the purchase without any stress.
Nancy's friendly demeanor and professionalism created a comfortable atmosphere, making it easy to ask questions and explore options. I highly recommend her services to anyone looking for a beautiful, custom engagement ring. Thank you, Nancy, for making this significant moment in my life so memorable!”
“I have had nothing but great experiences. Yes, occasionally more time is spent with a customer than one would like but regardless, when your time comes around it is totally committed. Yes, I may have to wait 10 minutes but when my turn comes, it is worth waiting. If you want quick Walmart service then go to a big corporation. Myself, I prefer family customer service. We need to preserve our small,local enterprises…truly.”
10AM - 8PM
1000 Fort William Rd, Thunder Bay
Jewelry Stores
Jewelry Stores
Jewelry Stores
Jewelry Stores
Jewelry Stores
Jewelry Stores
“My boyfriend got a ring for my birthday and said the worker was very helpful!! I needed to get the ring resized so I returned to the store and Cassidy was amazing making sure I had all the proper information and walked me through every step of the process. Ring was returned wayy faster than I expected. Thank you all!!”