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“This a very great bank, the tellers were very kind to me and my grandson, we go there often and when my grandson asks for cool and rare coins he can exchange, the teller exchanges the coins to him happily.”
“Love this branch! The tellers are ALWAYS happy and friendly. Not only professional but know how to create a good relationship based membership. It does not matter if I have two penny’s or a million dollars in the bank the folks here treat us all the same which is great! Anyone that says anything otherwise must not have anything nice to say!Thanks again.”
“Made an apt to see MR Madzar .at 1 I was very nervous.right away he help me figure out what I need for my small business an personal banking .Mr Madzar help me to get the right credit card an also my credit score as well he took the time to explain everything I needed to know about new credit card .I had no idea .I was so surprised.i would recommend to anyone to give TD Bank a try. They will work with you to achieve your financial goals .Thank you so much for your time .TD Bank an Mr Madzar .MCheers Peter .M.H”
“I had difficulty resolving a payment which went to capital one Mastercard that should have gone to CIBC Mastercard. Hayden at this branch provided friendly and efficient service and corrected the problem. Excellent customer service at this branch.”
“As far as the tellers go, they seem to know how to perform the tasks that they need to in order to do their jobs.The customer service associates (people who are there to try to sell you loans, investments and insurance), are competent.”
“Moved back to Niagara after many years and miss the small town touch my local BMO offered. They worked with me on a new mortgage and financial planning - Jonathan Koles has been amazing to work with, very honest and professional. Give him a call!”
“All staff were friendly and helpful. Charleen was really helpful with helping to set up my smart account and explaining everything I need to know. Very easy process!”
“I am writing to share my exceptional experience with Scotia Bank in Lincoln St., Welland, which I believe deserves recognition for providing outstanding service. I can confidently say that this Scotia Bank Branch stands as the best bank I have encountered thus far.Megan, the Branch Manager, who went above and beyond to accommodate my needs and surpass my expectations. Megan displayed an exceptional level of professionalism, understanding, and dedication towards meeting my banking needs.What truly impressed me was Megan helped me allocate time to repay my CEBA loan, despite having only two days remaining. Her willingness to assist and prioritize my needs demonstrated her commitment to providing exceptional customer service. I am confident that the continued excellence of this branch can be attributed to the kindness and dedication of its employees, just like Megan.Additionally, I would like to express my gratitude towards Salim, who introduced me to Megan. Salim's recommendation played a significant role in my decision to experience the exceptional service provided by the bank.Considering the outstanding service and the exceptional customer experience provided by Megan, I am seriously contemplating moving my accounts to this branch. Moreover, I will not hesitate to recommend this bank branch to my clients and colleagues looking for a bank that goes above and beyond to fulfill their banking needs. Thank you thank you... Megan”
“I cannot praise Jennifer Johnston and the team at Pen Financial Credit Union enough for their exceptional service in handling our mortgage needs. From the initial consultation to the final paperwork, every step was seamless and stress-free, thanks to their professionalism and expertise. Jennifer went above and beyond to ensure we understood all our options and found the best solution tailored to our needs. The entire staff was friendly, efficient, and responsive throughout the process. We felt supported and confident every step of the way. If you're looking for a reliable and trustworthy partner for your mortgage needs, I highly recommend Jennifer Johnston and the Pen Financial team. Thank you for making our home buying experience a breeze!”
“I went in today to apply for a credit card and the lady in the bank, Angie helped me save a lot of money on service fees without even having to ask! Thanks Angie”
“Although I was the first one to visit branch since it got open that day but I’ve came multiple times and the staff is very polite and helpful. Banking Advisors and Tellers are really good.”
“I will start this by saying I usually hate dealing with financial institutions. My experience has always been dealing with inadequate and unknowledgeable staff, not to mention their sheer disregard and interest in anyone’s personal situation.That all changed when I was introduced to this branch manager, Bryan Ernst.I was struggling with having to seek out a reverse mortgage on my home and Bryan came to my rescue and managed to get me the loan money I needed with a payment plan in line with my income. He was friendly and more importantly respectful during the entire process.Most recently, I fell victim to a scam. My bank account was cleaned out and when everyone else failed me during this incredibly stressful time, Bryan, once again came to my rescue, listened to me, sympathized with me and worked tirelessly to get my money refunded even when the fraud dept denied my claim.He does not judge and always goes above and beyond.This is not my local branch, but I will only ever deal with Bryan Ernst going forward.”
“I'm not sure what all the bad reviews are about. Never had a problem. Always fast in and out. Moved from St Catharines and used to 15 + people in lines. Compared to average 3 people! You can't please anyone these days!!!”
“This branch has always tried to help me when they could. Polite and friendly. Very helpful. Manager is amazing and one teller actually took the time to set up my online banking information on my phone! I had no idea how to do it. Kind and helpful. 5 out of 5”
“I am genuinely surprised by the bad reviews because my experience was amazing. Everyone I met was wonderful and the banking advisor I met (L.A) was brilliant. Opening a new account was very easy and straightforward, I’m really glad I chose this branch. I wouldn’t hesitate going back and I’ll definitely be recommending it to my friends and family.”
“Tracy Cahill an employee at CIBC was very kind and the bank policy in embracing New in Canada Customers. As a new customer you can easily go online and open both a debit and savings account and I can confidently assure you of the best outcome.
My best advice to all CIBC potential customers is that they may take advantage of opening both a saving and a debit account since the future feels good with some savings to spend in the future.
I could not leave the premises without consulting on Credit card, CIBC has a good police for their clients once you have secured an account with them. Things can happen and you may need to cash out urgently and that's when you realise that CIBC credit card has got your back on that .
Never panic for financial emergency,CIBC has your back.
It is my hope that one day CIBC will fly beyond boarders so as to serve the global community especially Africa where there is an immense potentiality.
Kind regards.
Elvis Kirwa Kemei.”
“My sincere appreciation for the outstanding service and advice I received from Matthew Scordino during my visit.
Matthew was incredibly knowledgeable and patient, answering all my questions about RRSPs, Spousal RRSPs, mutual funds, and more. His expertise and professionalism made my experience both informative and enjoyable.
I am writing this review to extend my thanks for giving me him time and helping me take a crucial financial decision.”
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“A beautiful lady in this branch spent nearly 2 hours in my service and supporting my personal business. She's very good and kind. I am very thankful for helping me.”