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August 2024 by Michelle
Extremely slow response time, put in a call for service. Was given an estimated wait time of 2 hours… called back after 2.5 hours, was told 25 minutes… was not given a location of the service vehicle to better understand when it would be arriving
Ended up waiting 4 hours then had to cancel the call for service and call someone else.
Spend your hard earned money elsewhere and not with CAA
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August 2024 by Anmar Tayawi
The worst workers you ever see!
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June 2024 by Jasmine
THANK YOU isn’t even enough words to say how grateful I am for your tow truck driver Mike!
Today my car stalled and engine died right on brock road , right by the intersection of timmies and Niagara region.
I was stuck with my 4 ways on with no AC in one of the hottest days with my son in the back seat. Your driver Mike was on his way back to your headquarters and saw me and pulled over and asked if I needed help!
I have a membership, and had forgotten my card at home and my sister was in the way with it.
Mike was absolutely amazing. He let my son and I sit in his truck while he got my car I his truck bed and brought us off the road and into a safe parking lot! He then made sure that my son and I stayed cool, while I waited for my sister to show up
I literally was in tears I am so thankful.
I truly can’t thank Mike enough.
Thank you, thank you, thank you!!
Sharlene
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June 2024 by Mike
I don't use caa myself, but I found a lost wallet today with a membership in it, so I called and explained what happened, and the call taker was awesome in getting a hold of the owner of the wallet, the owner called me and the walled was returned all thanks to caa.
Highly recommend these people simply for the amazing customer service!
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March 2024 by Deanna Dury
Nice staff clean and accessible
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February 2024 by Gord A. Robinson
Brian was my service man today. Very nice, informative, & knowledgeable. He charged & tested my battery...Highly recommend him & CAA
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February 2024 by Simon Javaid
Taking money but not providing service Not worth itVery bad customer service and experience ??????
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January 2024 by Paula McDonald
Has my battery replaced by Jim from CAA Roadside Assistance - right at home in my driveway! He was super friendly and greeted me with a smile which was nice first thing in the morning! He tested my battery and confirmed it was dead and quickly replaced it with a brand new one with an excellent warranty. And the price was less than any of the quotes I had gotten from any of the shops I'd called. Not to mention, none of those shops would come to me the way CAA did!Thanks to Jim and CAA for the superior service! And thanks to the dispatcher Gail for being so helpful and putting me at ease!I'm a member for life!
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December 2023 by Jackie Anderson
I needed to get my car towed to our dealership and the driver I had was extremely nice and reassuring. Top notch service, as always!
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December 2023 by Martin Sarkisian
Amazing and very pleasing
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December 2023 by Robert Bradbury
Very helpful and knowledgeable. Staff easy to deal with
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November 2023 by Joseph LeBlanc
I’ve used CAA on the basic plan for 12 years and always had tows done within the Niagara region. Suddenly this past year every call I make is a couple km over the 10km with the basic plan, today I needed a tow from welland to St Catharines and they’re charging me 54$ after I pay a membership fee! If I was CAA, I’d consider upping the Basic 10km plan (especially if it’s within the Niagara region) as i can’t imagine most calls fit under 10km, or reducing the fees charged per km. Disappointing to see CAA push for more money after being a loyal customer with zero issues for over a decade.
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September 2023 by T.I.B
Always helpful
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September 2023 by stewart gray
Extremely helpful and pleasant.
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September 2023 by Laurie Butts
Service inpecable. There were no handicap parking spots so the girl brought it out to me
