-
May 2024 by Nigora Rakhmatova
Moena was very helpful and made our vist to toys "R" Us very easy and we found what we needed, she was very friendly and kind.
-
May 2024 by paulus matusevicus
I highly recommend visiting this location. A special thank you to Moena and the great service she provided us as we needed a high chair for our baby. Thank you Moena, we appreciate your help very much!!!
-
May 2024 by D S
Moena was extremely helpful and patient with all our questions about the stroller, car seat, the bed and any other products that we were looking for. She is a great help to choose the best options available at Toys R Us.Thank you Moena :)
-
May 2024 by H Nouraei
Moena helped us out choosing the RIGHT stroller, Crib, Basinet and mattress. She has been extremely helpful and patient with us. Moena is very knowledgeable and her suggestions were outstanding. Very satisfied about the whole experience and strongly recommend this location???.
-
May 2024 by Rahmatullah Eanaiatullah
Today I went there to buy 2 car seat and those car seat 799.00 each my wife try talk with the stuff that if they have that the stuff says wow is your car stolen that you guys buy these expensive car seats that hurt me in toy's r us those people buys expensive car seat that there car is stolen and rich people????
-
May 2024 by Amy-Chris Del Basso Brutto
I had a very good experience at this Toys R Us location this past weekend. Ellada went above and beyond helping me with a gift on my best friend's baby registry. I'm very appreciative and would definitely shop there again!
-
May 2024 by Sherryl Deane
My granddaughter's car seat was becoming too tight for her so decided to buy a new one. There were so many to choose from until Moena approached us and educated us about how to pick the correct one that would last her for years. She was amazingly knowledgeable and instructed on all it's features, thanks for your help much appreciated ??
-
May 2024 by Josh Vinegar
I'm a frequent online shopper. I typically buy most things online for delivery. Since Covid, I’ve become very comfortable shopping online. I typically avoid big box stores because they’re less “convenient.”However, I’m giving this Toys"R"Us location in Thornhill a 5-star review. What started as an online shopping trip to purchase a new bike for one child turned into a multi-trip affair because of the service, convenience, and toy selection at this location.First, a huge props to the online service chat team, whom I reached out to initially because I saw a lack of inventory online and “price” discrepancies in shipping costs. They were quick to respond and made a sincere effort to help me, and eventually, by searching the nearest store inventory using their available tools and methods, they were able to locate the nearest location with inventory.Next, big props to John and David, who were helpful in providing service and support answering my questions.Additionally, a huge thank you to David, who went above and beyond to build my little guys’ bike on the same day. I know it’s not the norm, and I wasn’t expecting the offer, but you offered it, which was sincerely appreciated. You made a little kid’s day!Lastly, I’ll leave off with this: This Toys”R”Us location does a great job demonstrating a Big box store doing it right. Amazon and other online toy shopping experiences don’t compare to the wide selection and quality of toys available at this Thornhill location. This location is HUGE and has a lot of inventory. Parking is plentiful, and the inside conditions were clean and bright, and the displays were reasonably organized. I’ll definitely be returning for future shopping experiences.
-
May 2024 by jameela dindar
Tamara was very helpful today
-
May 2024 by M A
Very friendly staff. Mariia was so kind and was a huge help to me.
-
May 2024 by M. E.P
Last week, I went to the store to purchase my first baby items; as a new mother, I was worried and had little expertise, but the level of customer care and quality I received from Ben Manager, Ellade, and Farrah was exceptional. Less worry, and I was very pleased with the information and assistance I received from these pleasant people. Please keep up.Thank you !Maryam
-
May 2024 by Veronica Ortiz
Thank you very much for help me to find the perfect gift from my niece she was so happy now she enjoy the high chair. Thanks Moena. I will recommended this location. The staff are. very nice. ☺️
-
May 2024 by Anu Iyer
Shelly was excellent and she guided us to get what we wanted from our registry. She was very knowledgeable about all the products in the store . We definitely recommend this store
-
April 2024 by Rochin A.
We went over to look for a high chair for our little one, and we were able to find the most suitable seat to start his solid feeding. That is thanks to Moena, who had been so helpful in choosing age appropriate baby essentials and who had been the most outstanding in showing us the best deal. In addition, her exceptional expertise about the matter taught us of the things to consider in buying items to be ultimately useful. On the whole, it was definitely a worthwhile and delightful experience.
-
April 2024 by samira teymoori
I had one of the happiest moment in this store . There was nice staff who helped me a lot whith a big smiles . I’ ve got one of the best customer service experience in my life.Thank you for “Ellada” and “Jon” the sales associates who helped me a lot.???♥️♥️♥️
