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November 2024 by Barbie
Excellent management and superior customer service!! Yesterday (Sunday), I and my 2 friends, we were at this promenade location, we were shopping and suddenly and a very upset, arrogant and rude customer walked into the store, started yelling at employees, I’m not sure what was the issues but then a VERY sweet, professional and knowledgeable (very evidently) a very young brown lady came and super calmly asked the customer to explain the problem for her to be able to provide a solution. However, that customer did not try to understand and hesitate even a bit to make the whole situation worse. (I still feel so bad visualizing it). Cutting that all off, that young brown lady handled the whole situation so well, patiently, sweetly, professionally (keeping all the rules and policy in mind)and MOST IMPORTANTLY, providing the fabulous and effective customer support!! We were so happy seeing it that we wanted to appreciate her efforts to the manager, AND GUESS WHAT, when we asked her, She said she is the Manager on duty (Named “Nan”, sorry if we didn’t spell it right?)!! We got surprised and happy at the same time, hearing that. Clearing, the hiring manager/team did not make any mistake having this young lady on board as a manager and they focused on her skills and abilities NOT AGE! THIS PROVES AGE DOES NOT MATTER TO BE ABLE TO RUN A MANAGEMENT POSITION EFFECTIVELY!! Kudos to you girl! ? She was also very kind enough to help us finding us perfect pairs of dresses and outfits in fitting room. ☺️☺️ Overall, throughout our shopping time, we experienced an excellent customer service and pleasant shopping experience.??
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September 2024 by Alyssa Gillera
My mom and I had a great time shopping for dresses here. Thank you so much Nan for helping us out. Awesome service!
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August 2024 by Sharareh Shirshekan
Golshid helped me alot she's really patient and had good customer service
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June 2024 by Manmeet Kaur
I can't emphasize the fact how amazing this store is. I was there to just look at the collection and ended up buying 12 items. The prices are so affordable as compared to the rest of the stores, moreover the staff is so welcoming and helpful. I always need company to shop and someone to provide an opinion but the team here brought new collection to me to try on and they were so patient and Gave me individual attention. It felt like I have personal stylist of my own.
I want to thank the store manager Anna to provide such a great customer experience. And mehrsa the employee who picked the right size and style according to my taste.
I will only shop at this store from now on.
Absolutely love it!!!
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February 2024 by Radostina Borisova
If you like Suzy Shier brand, and would like to experience an EXCELLENT customer service - the place is Promenade Mall, and the name is Shoku! I am also very pleased of all the girls helping me with my choice in fitting rooms. They were helping many people at the same time, but were very well trained, willing to help quickly, not demanding, and make us feel well served. Thank you! R. Borisova
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February 2024 by Can Tea
Shokuh was very positive & helpful. ☺️
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February 2024 by laleh mahdavi
I love this location, always organized and full .All staffs very friendly and very very helpful. The manager is so nice .Strongly recommend.
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February 2024 by Maryam Hedayati
I went to this store today and had a very good experience with my shopping. The store was very clean with beautiful collections. Mojgan was very polite, friendly and helpful. I will definitely come back to this store for shopping. Thanks
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February 2024 by niloofar hosseini
Highly recommendedI had a very good experience in the store today. Store was very clean and the personnel helped me a lot. Thanks to Shokoo and Mojgan. I will definitly come back to this store.
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February 2024 by Mahboobeh Riyasaty
You are the best please stay and don't leave us
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January 2024 by Farin K
Had a great experience at Suzy. Shoku was so helpful and kind while I was shopping. 10/10 recommend this location.
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January 2024 by parisa
I had a very good experience in this location specifically with Shoku. I went to this store twice and both times she was so kind and supportive. Her positive vibe made me think to go back to this store more often ???
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January 2024 by Ellie Ragheb
I would like to share my experiance in this location last week and I would say it was amazing? special with Mojgan.. she helped us to have a better choice and even matchShe was welcoming and patient with clients. I highly recommend her.
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January 2024 by behrooz karimi
I was at this store tonight and had very good experience. The costumer service was excellent.Thanks to Shoku and Mojgan.
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January 2024 by Nastaran Jafari
I was in Suzy store today, they were very polite and very nice ( Ms Mojgan and Ms Shoku )Thank you SuzyThank you for good customer service
