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February 2024 by Andrej K
Major red flags with this body shop that the public should be aware of. They wanted us to sign a repair authorization to perform repairs and purchase parts **before** giving an estimate. This is not how reputable repair shops should be operating. Indeed, the insurance company agreed with our concerns and decided to pay for the tow to have the vehicle towed to another shop. That is, the insurance company was willing to spend more money to tow the vehicle AGAIN just to get it somewhere else!Additionally, CSN refused to record the accurate mileage of the vehicle when they received it from our insurance company, unless we signed off on the repair authorization. This is also another major red flag.I have attached a redacted copy of the repair authorization they were trying to get us to sign.**EDIT & RESPONSE TO CSNCSN's response is simply not true. The work order was for ordering parts and performing repairs, not just to provide an estimate.
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February 2024 by Farnaz Mofid
They have nice attitude and they are always responsive and respectful.
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February 2024 by Liliya K
Regretfully went to this place as they were listed as Infiniti Certified body shop on Infinity Canada’s website. Very rude customer service (in particular this person: Balthazar). They did not fix part of the damage related to the accident, as they just missed it and then did not want to go through the process again to make it right. So, they made a statement to the insurance that the damage was not related to the accident. They said the car was drivable after repairs, good enough for me (and it was new Infiniti with no damage prior to accident). They already charged over 12K for the repairs, so they had enough of the revenue on my car. The rest of the damage I had to fix myself out of my pocket (final cost to fix additional damage around $750). The insurance was happy to decline the unfixed damage, in spite of long dispute and multiple documents proving my point, they kept referring back that the body shop said it was not related.In addition, CSN lied that they did not touch the part of the car, engine undercover, that they said was a prior damage. However, they cut a hole in that part to hide an obvious damage, so I would not notice anything at the car pickup.Also they forgot to put several clips on the parts they've replaced.Attaching pictures of engine body undercover before it went to the CSN and after (with the hole), and they were stating they did not touch that part… Recommend to stay away from this place.
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February 2024 by Bonnie Lee
I had occasion to take my car in here for bodywork twice, once, when I was rear-ended and a second time when my car was damaged in my underground parking lot. Both times they were professional, did an excellent job, and completed the repairs in a timely fashion. They were very nice people to deal with, and I would highly recommend them.
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January 2024 by Aurelio Sablone
Baltazar (cool name!) was very friendly and helpful, and the work they did was top notch and fast. Highly recommend!
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January 2024 by J Paul Lynch
Excellent worknanship
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December 2023 by Samuel He
Recommended by my insurance company. Took care of everything for me
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November 2023 by brooklin 1561
The quality of service is unbelievable. The experience was amazing. Got my vehicle repaired very fast. They even washed it. Highly recommend. Thank you.
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September 2023 by YH shing
The reason I gave 4 stars is because it is too long a wait to send my car in: one and a half months, from the day I signed the agreement paper to the day I actually brought my car in for the repair. But Mike actually did a good job in servicing me. He got the repair done quickly. The way he services customers impressed me. Thank you Mike.
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September 2023 by Michael Kranitz
I have waited a few weeks to write this review. I wanted to make sure all the repairs were completed properly and that the car is in good shape. Well let me say that the work done on our car at CSN - Bayview Steeles location surpassed my expectations. Everything from their customer service to the finished product was as close to perfect as one could imagine. I would highly recommend your shop to anyone who needs auto collision work.
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August 2023 by Geoffrey Vertlieb
We brought my wife's car, a 2022 Nissan Murano, in after being hit by another SUV proceeding at a high rate of speed. The damage was extensive and required a great deal of body and paintwork. Balthazar and the Bayview Steeles Auto Collision - CSN team did a tremendous job. The SUV was returned in perfect condition, looking and driving like it was brand new. The company was easy to deal with, courteously facilitated our insurance claim and rental vehicle and updated us throughout the process. I highly recommend them for a professional and stress-free experience. Well done!Services: Painting
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July 2023 by J B
Wonderful experience! Fast and spotless repair. Its like i left my car old and got it brand new with car wash and detail. The convenience of rental cars is also amazing.
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June 2023 by Susan Holtzman
Staff was extremly friendly and attentive and knowledgable. Great service and work was done in a timely manner.Services: Steering & suspension repair
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June 2023 by Leila Mirza
CSN was recommended to me by my insurance company and I chose this location due to its proximity. It was a really great experience end-to-end. The car was fixed very quickly and also cleaned as an extra bonus, which I hadn't expected. They also arranged the rental car for me and really went out of their way with amazing customer service. Highly recommended and if I have have other issues, I will definitely be back!
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May 2023 by Devis Graceni
Friendly and professional staff, great service. Recommended for all auto repairs.Services: Painting
