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August 2024 by neastine brown
Great customer service representative and I was able to find what I was looking for
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June 2024 by Joanne Nish
Very friendly and helpful staff
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May 2024 by Armand Dupuis
Great staff member! Great experience today! Very helpful in finding the right shoe!
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February 2024 by p Toulouse
This is the worst SoftMoc. They have the worst customer service. I have not seen one worker smile. It’s like you’re bothering them, and don’t care if they get a sale or not.
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February 2024 by Perri-Lynn Toulouse
This is the worst SoftMoc. They have the worst customer service. I have not seen one worker smile. It’s like you’re bothering them, and don’t care if they get a sale or not.
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January 2024 by Hillary Langen
Horrible experience! I received a pair of moccasins for Christmas.. I attempted to return the unused shoes with the gift receipt. They refused to exchange the shoes because it didn’t have the generic “soft moc” box that the shoes were sent home in. The shoes were clearly unused and had the purchase stickers on the soles of the shoes. As the moccasins were a gift, I did not have the box. The Soft Moc assistant manager was extremely rude and refused to even look at the receipt and refused to help in any way. I would never shop there again! Buyer beware!
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December 2023 by Kathy B
I don't even want to give a rating of 1. Ugh
I wet into soft moc sudbury 2 times, once yesterday and then today.
Yesterday experience - clerk took info to go get moccasins I was going to buy. I waited over 10 minutes at the counter for her to return which she never did. I had to leave and asked one other clerk that I could see around what was going on only to be told the clerk forgot to look for my shoe. I said never mind and left.
Today I go back to get the same shoe and a male took the info to go find the shoe and I waited 20 FRIGGEN MINUTES and when he FINALLY came back he said, I can this colour....which was NOT the right colour. I LEFT...I AM DONE. HORIIBLE CUSTOMER SERVICE.
There were 5 on staff and the whole time I was in the store I would only see 2 in the store front - one on the floor (and that wasn't often) and one on cash. At 3:10 this afternoon there was at least 8 customers waiting to be helped.
Ridiculous!!!!
I'll take my business elsewhere now.
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December 2023 by Maryam Borhanihaghighi
It is the worst store I’ve ever seen. They sold a winter boot with the sale label underneath for 104.99 to 139.99 plus tax. The didn’t accept their mistake. Don’t waste your money on them. They told me it’s the final sale but it wasn’t on sale anymore and they hide the truth as they just wanted to attract the poor customers. Even a one star is too high for them
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December 2023 by Kathy Beddows
I don't even want to give a rating of 1. UghI wet into soft moc sudbury 2 times, once yesterday and then today.Yesterday experience - clerk took info to go get moccasins I was going to buy. I waited over 10 minutes at the counter for her to return which she never did. I had to leave and asked one other clerk that I could see around what was going on only to be told the clerk forgot to look for my shoe. I said never mind and left.Today I go back to get the same shoe and a male took the info to go find the shoe and I waited 20 FRIGGEN MINUTES and when he FINALLY came back he said, I can this colour....which was NOT the right colour. I LEFT...I AM DONE. HORIIBLE CUSTOMER SERVICE.There were 5 on staff and the whole time I was in the store I would only see 2 in the store front - one on the floor (and that wasn't often) and one on cash. At 3:10 this afternoon there was at least 8 customers waiting to be helped.Ridiculous!!!!I'll take my business elsewhere now.
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November 2023 by Rolly Monette
Decent prices!!!
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October 2023 by kajal chander
I had a fantastic customer service experience at the restaurant! The girl who assisted me was incredibly helpful and friendly. Kudos to her!"
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June 2023 by Janet Lewis
Very expensive. The staff was to busy changing the decor to help the customers even though the place was packed with ppl. Then they had a person who barely spoke english on the cash that was being trained and never should have been left slone! I will never go back!
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May 2023 by Bianca Rochon
Haven’t been in here for awhile, and I’m glad. Very rude staff, nobody wanted to help me or say hello.
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February 2023 by Lauren
Nice store and helpful staff. Always greeted and very friendly. It's not entirely accessible if you have a wheelchair or walker... lots of stuff everywhere with little room to move, especially if busy. Products can be pricey, but they do have good deals from time to time. Often, I find they don't have my size in shoes/boots, which sucks.
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January 2023 by Dianne Jamieson
Friendly staff