Canadian Tire receives mixed reviews regarding its customer service and store organization. Some customers report very friendly and helpful service, with staff going out of their way to provide clear, honest assistance, especially in the automotive service department where thorough explanations are given. Others, however, find that employees often do not interact with customers unless approached directly. The store is generally considered well-organized, though some shoppers note difficulty finding specific items and suggest that in-store search kiosks would be beneficial. The store's mobile app is highlighted as a very useful tool for locating items by aisle. A significant complaint involves the rewards program, where a purchase made with a partner's card led to an automated email that spoiled a Christmas gift surprise. Overall, experiences vary from excellent, trustworthy service to encounters where customers feel ignored or poorly served.
