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March 2024 by galen Klassen
The person I dealt with was very helpful and knowledgeable. He gave me a new sim card and go my account up and running. Great Job Koodo!
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February 2024 by bob hart
Bright cheerful location. Staff friendly and knowledgeable.
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September 2023 by Perry Fortune
The woman who helped me (Jennifer) was incredibly friendly and knowledgeable when I went to upgrade my phone. She took the time to do all the math with me, to ensure I got the best deal that worked for me. I never felt pressure or hurried
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November 2022 by PJ Partridge
The Telus staff here are fantastic. Jenn has been there for so long and she is incredibly knowledgeable. Some of the reviews on here should be directed at Telus corporate (they make the rules), the staff are just doing what they are told.
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September 2022 by luke doadt
Pay premium prices for the worst service throughout stratford, It's without a doubt the worst.
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July 2022 by Pamila Kew
The Telus staff here are fantastic. Jenn has been there for so long and she is incredibly knowledgeable. Some of the reviews on here should be directed at Telus corporate (they make the rules), the staff are just doing what they are told.
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July 2022 by Mark Wilhelm
After a hell of a run-around with Koodo. The staff here fixed my SIM issue in about five minutes. Beautiful.
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April 2022 by Jeff Roth
Staff very helpful and friendly
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March 2022 by m villeneuve
Didn't have an appointment but they did help me but I felt they would rather not.
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March 2022 by Orkney Farms
Worth the hour drive from listowel or maybe other locations. staff were friendly patient and determined to help us with are problem accepting of are kids.They were able to find us a phone that's afforadble and that would work with are early upgrade even with low stock.I can't say this for other telus locations!!
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March 2022 by James Real
I wanted to activate an account for a phone and asked if they were open until 5pm and would that allow them the time to process to process the account. The sales rep said they are unable to do process anything after 4 and also that they can't stay past 5 because the Mall locks up. My question is why even open on Sunday if they can't provide the basic services. How annoying can you get?
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April 2021 by Iyin Stephen
Very helpful staff
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March 2021 by Ash K
Robotic non empathetic employees working for a corrupt corporation. Weaponizing Covid to their own purposes.Covid regulations at retail locations in the mall are not all the same. Customers are spoken to outside the store and than potentially let in if they answer ‘No ‘ to all of the covid questions.My complaint is that I witnessed a senior citizen being supposedly assisted outside of the store. I noticed the store clerk go back into the store and come back to the senior a few times. The time lapse was approximately 10 to 15 minutes.Not once did it occur to the store representative that they should ask their Covid health questions and get them over with, and then invite the senior into the store, vs. Making the senior wait outside, the store was completely empty.I noticed the senior struggling to hear the representative speaking to them from outside the store as the more music was loud. This was very frustrating for the senior and this was very frustrating for me to watch. I kept thinking to myself just ask your questions and let him in.Zero respect was given to the senior in this manner, zero empathy, zero courtesy.Uncaring mindless employees not taking note of simple human kindness to offer a senior citizen a bit of courtesy.
