Rogers

Most Recent Comments

• November 2024 by Ian Parsons
  I'm an idiot for not remembering her name, but the young lady who helped me today was awesome. Very very helpful. A new phone and everything transferred, and a new plan that perfectly suited my needs. She also laughed at my jokes which is a plus. Thanks again.
• November 2024 by Ashley Hewitt
  Taya by far is an extremely trustworthy associate for Rogers. She is the one reason people like me can understand how bills work and the break down. This is one location I would highly recommend to anyone who has ever been mislead, mistreated, disrespected, used and abused by others within this industry.
• November 2024 by Dragonater FMA
  Employees are willing to open confidential information and breach Privacy. I do not recommend this store.
• November 2024 by Lynn24
  We write reviews to help each other finding the best products and services.
  
  We don’t want bad reviews attached to our work, but we also want others to know who & what to avoid. The choice is of course always yours.
  
  Attached is a screenshot of the invoice that can’t be explained, except possibly, said the specialist, someone else’s billing on your account.
  
  The end —-
  
  I found a reliable provider and leaving Rogers behind.
  
  October nightmare
  
  Eish!!! Why is it impossible to get service without having to spend hours on the phone fixing issues afterwards? And the next person answering says without shame the previous person didn’t know what he’s talking about.
  
  I went to Rogers/Shaw/Ignite/Fido whatever the provider might call themselves, to discuss my relocation. I was told to take a new modem with me and return the one I had. I travelled with the new modem in my hand luggage.
  
  When I arrived at my new apartment, all of a sudden I had two accounts with two different numbers and two bills.
  
  I contacted Rogers. They offered to install a new modem at my new place, but in order for me to cancel the previous one that I brought with, I needed to get back to the store where it was purchased. We’re talking two different provinces 14 hours air traveling.
  
  They would install a home model. Yesterday Rogers mailed me a new modem. Today the technician brought his own. He said I must call Rogers to find out what to do with the modem that came by mail.
  
  I called to ask what I was supposed to do with the unopened modem. The guy said that the modem installed by the technician was not recognized in the system. (Serial number can’t have letters, only numbers).
  
  If the review is confusing, I rest my case.
  
  The person on line advised me to contact the technician, tell him to switch the modem for the delivered one.
  
  The technician came back, but refused to switch the modems. He called the company and they told him that mailed modem was already assigned to a client. Yes, to me I said. I was now between the two— the online guy said the technician must switch it and the technician in my house doesn’t want to.
  He left the one with alphabet numbers, took the mailed modem that was on my file and left.
  
  I called Rogers again with the update. He had no clue what the issue was. At least he created a sticker for the return of the out of province modem. He said I had to mail it out today. It was under buyer’s remorse and would soon expire. At least he got that one right.
  
  Here’s an idea— if the provider can provide a service that clients need, then they can cut the overhead costs by half. They won’t need hundreds of employees to help unsatisfied customers online?! When more than half of calls are about to complain about the service, something is wrong. I don’t know anyone that is happy about the service.
  
  Does HR keep an eye on % complaints versus satisfaction? Only asking.
  
  I spent half a day trying to get one bill and one modem for a home and cell phone.
  
  Now I have to wait for the bill to call back and try getting a refund for the many charges following the wrong advice.
  
  I wish everyone at Rogers would stop trying to reach their targets and not selling products that cost customers spending hours on the phone cancelling it. And synchronizing installations and delivering of the modems.
  
  I’m giving it a few weeks, simply because I believe that other providers might have the same issues. But if I can find a reliable supplier, I will change in a heartbeat, to never dealing with this company that constantly changes their name, again.
• October 2024 by Edwin Sibunga
  I have been to this store in Strarord Ontario 2x. 1st was kind a weird that they lock the front door, they say for safety, okay..as soon as the door opens up, I got kicked in the face with an interesring scent that almost paralyzed my face. I visited again today and I almost faint. They have to put some air freshener in the store or ask the employee to shower..Pleaseesee.
• October 2024 by Henry Peters
  Worst company ever.
• October 2024 by Nick thedamndevil Petrie
  Absolutely trash, not reliable, incompetent
• September 2024 by Chrisinda Subject
  Taya helped me upgrade my phone and was really helpful, kind, patient and efficient!
• September 2024 by Jen Vredeveld
  Rogers came to bury a line and broke our rain barrel. We were out and they didn't let us know or apologize. Simply left it broken with water all over. They won't replace it and everyone we try to get an appointment they don't come on time or let us know at all that one has been scheduled. Terrible service, please avoid them at all costs
• July 2024 by Nikandra Iredale
  The employees at the Roger’s store here in Stratford were super helpful when I was struggling with a rival provider. They actually helped me diagnose the issue with my old phone and SIM card and were open to me asking lots of questions about the plans they had at Roger’s. The employees and store manager are very friendly and they give you a good laugh. Thank you all to who helped me out there!
• July 2024 by James Sinn
  We have a complicated situation moving a consumer account to a business account. Taya was absolutely amazing, as was Nick to help us move this. This was a problem that was facing us after repeatedly calling in and not getting the right answer, and being told conflicting info repeatedly by the phone support.
  This could not have been done without Taya and she is absolutely amazing!
• June 2024 by Maggie Rogers
  I had a wonderful experience with Nick at Rogers Stratford. He was professional , committed and above all patient! Keep him please.
• June 2024 by Margaux Bell-perrais
  Came in today as i am new to Canada and needed a new Sim card. The current manager and other staff member in store were both very helpful and very pleasant to deal with.
• June 2024 by Scott Westlake
  Jeff was very nice, knowledgeable and helpful. Problems getting number ported but that problem was with Fido, not the store or salesperson. Definitely focussed on getting me the best deal he could.
• June 2024 by Lisa DeJong
  The two staff that assisted me were very helpful, courteous and efficient with a great sense of humour.