Direct Bed - Mattress Store in Hamilton is dedicated to providing premium sleep products at affordable prices. Customers can shop online or visit their locations in Hamilton, Burlington, and Oakville for a wide selection of Canadian-made mattresses, beds, and bed frames. The business prioritizes customer satisfaction and offers excellent service, as highlighted by reviewers who praised the helpful and polite staff. Many customers noted the quick delivery times, often receiving their purchases the next day. The team is professional and communicates effectively about delivery schedules. While there was a minor issue with a mattress size, Direct Bed's outstanding customer service quickly resolved the problem, reinforcing their commitment to customer care. Overall, customers appreciate the quality of the products, the convenience of online shopping, and the trustworthiness of their retail outlets. With a focus on comfort and budget, Direct Bed continues to earn recommendations for their friendly, knowledgeable staff and timely service.
The customer service was excellent. They helped me pick out the best mattress for my rv over the phone, and to my surprise the mattress was delivered the next afternoon. Thank you, Direct Bed.
September 2024
Not the greatest at returning emails but all in all, great customer service in getting what we really needed.
August 2024
I spoke with Shane on the phone. He was very helpful and polite and was able to source exactly what i wanted and was able to have it shipped to me on a convenient date.
