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November 2023 by Robert Arbuthnott
Bought a mattress set for my mum. Doug Near was terrific. Was well informed about the purchase and delivery instructions. Very pleased with his service and knowledge.
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November 2023 by David Asante
Great service, amazing staff, and got things done efficiently.
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October 2023 by Curt Magee
Great experience at Sleep Country St Catharines store this week. Bought two full size mattresses as well as a box spring. Doug Near, our rep, was helpful, knowledgeable, thorough, and made the whole process easy and seamless! Will definitely buy from this store again!Curt
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October 2022 by Patrick Sells
Gave the worker there an exact pillow request. He showed me the demo then sold me a completely different pillow passing it off as the demo pillow.Workers here are a scam. Pillow was $200 too which was way to expensive for it to not even be the right pillow. Dont shop here.
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August 2022 by Carol Yachiw
This is my recent experience the last 2 months with Sleep Country Canada (St. Catharines, ON location) for the purchase of my queen size tempur-pedic mattress and boxspring.Initially when I went into the store, I was assisted by salesperson Doug who helped me greatly with his time and suggestions helping me find the right mattress for myself.Upon initial delivery 8 weeks ago, I was notified by the delivery guys that when they loaded the boxspring at the warehouse, the boxspring had "lots of holes". I did not accept it & it was re-ordered.After the second one was delivered afew weeks later, I was making the bed right after, and I noticed the fabric was torn and damaged (see photo). I notified Sleep Country in person immediately with photos and again, a new boxspring was re-ordered.Third time the delivery guys came to my front door and told me the box spring had "lots of holes". I did not accept it.At that time, I called Sleep Country, explained the situation & even the delivery guy spoke directly to Sleep Country salesperson & explained the condition of the boxspring. I did not accept it & a fourth one was re-ordered.Delivery of this fourth one occurred this past week, but upon inspection at my front door, I noted the boxspring was ripped underneath. I did not accept it & it was returned.This is unacceptable. The product that I've paid big $$$$ for should be in showroom condition.Note, every time, the delivery guys have been wonderful to deal with.Is it possible the warehouse has a rodent problem? I feel the health department should be notified. All four times, the boxspring has been delivered with these defects. I'm hearing other customers are encountering similar issues.Each time, I immediately notified Sleep Country that sold me the mattress & boxspring to tell them of the damage of the boxspring and my frustration. Only to be told, they only sell the products and contact head office.I have called head office several times these past few days, was assured I would get a return call back by last Friday evening, but no call has come. Appears to me, that they take your money & hope you get tired of trying to contact them and give up.I have put a complaint in to my credit card company. I have paid for this purchase to Sleep Country and feel I should have a satisfactory purchase (boxspring) by now.I called again yesterday to head office, 4th time since Wednesday's delivery. She couldn't help me. Said I would get a call sometime next week.At this posting, I have not heard back from Sleep Country head office to resolve this. Once this issue is resolved, I will edit my post.
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July 2022 by Jacqueline Tasker
Doug is a truly excellent salesperson. He’s gone above and beyond to help us with all of our purchases over the years. We’re very grateful for such good customer service. If you’re in the market for a mattress or a bed frame or anything else you might need for your bedroom — stop by this Sleep Country and ask for Doug. You won’t regret it.
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July 2022 by Nancy Houle
I shopped online first to choose between an Endy & Casper. We heard Sleep Country now had competing product. So we went to try before we buy. We were greeted by a cheerful guy. He was a sales pro - helpful..not salesy. I bought a mattress in a box for a guest room. It took 15 min to choose. A queen fit in my car. He helped load it in. It was effortless. Walked out a happy customer. There is a guarantee on the product. And they do offer delivery.
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July 2022 by Naval Shah
Extremely spacious, easy to find, and has plenty of parking. The gentleman who helped me was knowledgeable, informed, and not pushy at all. I was there buying a new pillow - he gave me the right options, told me where I can patiently try them out, and didn't hover when I was taking my time. Solid experience.
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April 2022 by Andara Jazz
I have had this mattress for about 5-weeks. The transaction rates at a definite 5 stars. I am a female, senior and see this mattress from that perspective. It is comfortable and better than the one I exchanged. However, I do awake most mornings with a stiff and achy back. I would recommend this mattress. This review is not part of any promotion by Sleep Country.
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March 2022 by Robert Spaan
We just purchased 2 kings down mattresses, 1 for home and the other for our trailer..Have purchased kingsdown years ago and have excellent quality and comfort! Canadian Made??...Sales Person Karen was very professional and courtois! We would recommend them to all! Thanks for your great Service!
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March 2022 by Rick Donaldson
The tempurpaedic adjustable bed is incredable. Lives up to reputation for excellence. I had outstanding customer support from sales folk Karen and Doug. They went well beyond anything I had previously experienced from sales personnel. Extremely satisfied.
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February 2022 by Jenna Moorhead
My partner and I were on the hunt for pillows and when deciding which Sleep Country to visit in St Catharines, I read the reviews and kept seeing all the rave reviews about a man named Doug at this location, so the decision was easy. When we arrived, we met Doug- the man, the legend!- and he was amazing! He gave us a selection of pillows to try and kept making sure to check in on how we were doing as he was helping all the customers in the store by himself (like a boss!). After his fantastic service we came back a week later to see if the mattress we had fallen in love with had gone on sale and Doug did everything in his power to get us the best deal on our new bed! I am happy to report that we have been having the BEST sleep with our new mattress and pillows and I can't thank Doug and Sleep Country enough for making that happen! :D
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November 2021 by Ken “K”
Doug at St. Catharines store was very helpful I had an issue with my bed since day one brought it too his attention much later due too health reasons and with the extended warranty and his exceptional help got me what I needed. The squeak resolved and the bed I wanted in the long run. Thanks Doug! I even remembered your name this time.
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October 2021 by Bruce Pritchard
Hello people ,I went to sleep country by myself just to look at beds. I was so taken with there beds and there pillows, I didn't wait to go get my wife, I just bought a bed and pillows. I knew my wife would approve of what I bought.. She was happy as a pig in s- - t. They delivered our stuff a week later like they said they would and set it up and took our old bed away for us. We love sleep country. Don't miss out on there specials
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September 2021 by Noreen Miller
We walked into the Sleep Country store on Lake Street in St. Catherines and was greeting prompted by the most friendly guy around, Doug Tindall. He spend time with us, educating us on mattress types and aided us on making a gooddecision on the correct mattress for our needs. Thanks Doug!I would give my review a 5 star but it was just delivered Saturday. So far, so good, with the 100 night trial I am rest assured that if I don’t think it’s right for me I can return it. Thanks Sleep Country for the great customer service. A big shout out to Doug, you are the best.