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June 2024 by Jubin Philip
Ya so I go to return a suit I purchased which I did not wear and will not need which has a receipt and the loop around tag with the cost still on, but I was not allowed to return claiming that the suit was worn and the loop around tag was not attached, the tag is looped around every suit, it’s not a permanently attached tag. I find extremely unfair and unacceptable, lady who initially took my suit for the return was about to process it, but someone from the back comes in to check like she’s already decided she won’t process it. The return policy clearly states I can return a merchandise if it’s not worn, washed, and the price tag still on. The rw and co at Catherine’s won’t honour these terms. Never going back to rw and co again, thanks lady, I actually liked rw and co thanks for ruining it for me.
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May 2024 by Malush Sakica
I was at the store yesterday, soon enough I decided to try some clothes on as I was entering th fitting room one of the girls came and asked me if I took someone’s change room over ?, I told her that a lady just left and I kindly asked her if she was done than entered . She looked at me so weird. The fitting room was fool of dust like the floor looked horrible I took pictures . I did mention that to the cashier she didn’t seem to care a lot about it honestly . I told her am gonna give you guys a review , she told me go for it I was very disappointed with the service at that store .
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June 2023 by Shemiah
The customer service was absolutely horrible. The main manger had a bad attitude with very dry cut responses during my entire visit. I finally decided on what I wanted and right before I tapped my card she took it from me saying I couldn’t use it because the name was different. I explained that the credit card was my brothers and that I can bring him into the store for verification but was shut down immediately in a very disrespectful way. I have a lot of friends who shop at your store and will be letting them know about the experience I had today!
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April 2023 by A I
The behaviour of the staff is so unacceptable and unethical. Sold me a previously worn suit with deodorant stain shirt because someone tried it before. When I returned them she was like yes it’s okay. I went to my car to get my card and then she’s like I’m not accepting the return. Such odd behaviour. You should definitely avoid this branch and go to the one in the Niagara outlet. I’m not mad about her not returning the items it’s just the way she talked with condescension.
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February 2023 by Robyn Smith
Was going to buy a couple shirts for my partner but almost immediately as I walked in security followed me around the entire store and the staff wouldn’t even greet or pay attention to me. It was uncomfortable and I just left.
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January 2023 by David
After spending thousands of dollars (excluding 9 suits purchased for my wedding) in the last 1.5 years at this location, my first ever return/exchange of an unworn item has been rejected due to an unattached tag. Truthfully the tag does need to be attached for an item to meet their policy, however brand loyalty seems to mean nothing.While removing the tag was completely my fault, I had really hoped that the manager Alise would take this opportunity to show off the company's appreciation of their long-time customers by simply issuing a $59 gift card.Sadly this single experience is enough for me to forego the love of their product and shop elsewhere. I hope this experience will not be shared by anyone.
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January 2023 by N sar
Thank you Elise and Julia. These ladies are wonderful, they helped me picked a last minute engagement photo shoot outfit and everything fit me right off the rack.
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January 2022 by Bruno Caldarelli
Amazing inventory and quality. Customer service is Incredible.Ask for Sharon. She is so knowledgeable and friendly!!You't be dissappointed. This is our new go to store for clothes 1st$!
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January 2022 by Rylee Mori
Really good customer service :) My Fiancé and I are suite shopping for our intimate wedding and the blonde girl, who’s name I wish I knew, was so kind and helpful.
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January 2022 by My5er S
Got a couple great fitting, super comfortable pair of pants that I can't wait to wear. They call them commuter pants. You have to check them out.
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January 2021 by dariush mohammadi
very good stuff but to call them make me wait almost one hour they have to answer asap not after one hour
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January 2021 by Present You
Good collection of semi formal and formal suits
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June 2020 by Presence You
Good collection of semi formal and formal suits
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January 2020 by Shawn Jackson
Helpful staff.
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January 2020 by RENE ROMERO
Great Customer Service here. I had the worst experience at the RW&Co at the NOTL Outlets, and when I came to make my purchases here it was the best experience . Pablo, Laura helped me the first few times and now Heather. Highly recommend this place as opposed to the NOTL outlet store!
