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October 2024 by Henry VanBreda
I have been shopping at the St. Catharines Rona for many years. My experiences there have always been positive. The people that work there are very helpful and polite. A couple days ago, I went to Rona to see if they had any perforated and solid drainage pipe and catch basins, etc., for my backyard water issues. Marcelo was extremely helpful and provided me with so much information on what I needed and how to install the drains. I feel very confident now that I can successfully solve the drainage issues I’ve been having. I am very thankful. Henry
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October 2024 by Alex Gdyczynski
Always an amazing experience here. They really take care of their customers very well.
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August 2024 by DMac
So I was just saying to my wife how ridiculous it is going to Canadian Tire or Home Depot that have very few employees to assist you and if you are lucky enough to track someone down, they don't know anything anyways?
Then, there is a store like the St Catharines Rona that has an abundance of employees. However, they obviously don't want to do anything to earn their paycheck? I walk in the store today to come across the 3 woman behind the register, one gave me a dirty look as I entered which I couldn't understand but I'm thinking the fact that there isn't a single customer in the store, she now has to stop her gossip session to deal with a customer? The other young lady spun around with her face in her phone intentionally to ignore the incoming customer, (me) and the third one shockingly actually greeted me with a hello!!?? Kudos to her for at least acknowledging me but probably could have asked if she could assist me but I didn't want to push my luck? With that said, I continued through the store just to find many other employees standing around doing nothing other than talking to one another and never once thought to ask me if I needed assistance? I guess that's the way it is these days but I walked out never to return without spending a thin dime.
It's no wonder their business is going under and good luck trying to find another job to those losers with no personal or retail skils!
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July 2024 by Chris Brown
Me and my wife had ordered a flex stack pack online, when arriving to pick up our package the manager there was anything but nice, he greeted my wife by saying “what do you want” I don’t think this is a very professional way to greet someone nor is it away to do buisness with customers, the employee that helped us was awsome they were super helpful and quite kind, the manager was even rude to them when they asked if they could use the computer to locate our parcel for pickup, do yourself a favour and go to Niagara Falls for service!
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July 2024 by William Secord
Useless customer service. Waste of my time.
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June 2024 by Angela Meyer
Well I got an email from you, asking me to review my latest purchase.. which I did. I wrote how there was no complaint about the product ordered. My only complaint was about the curbside pick up process that I followed directly from the email I was sent from you in regards to my online purchase. Just to receive a response from you saying my review didn't meet your website guidelines and you hope to publish my review next time.
This has got to be a joke. Sensoring bad reviews, really?! The product was great, your customer service however, keeps getting worse apparently
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June 2024 by Gia Hrusca
Store on Dunkirk closed early. Got there at 5:58 pm only to find the doors locked and register closure completed already. Please adjust the store clock, I now have to pay the contractor to come back tomorrow to finish the job instead of being done today. Extremely inconvenient, won't be coming back to this store, I can find unhelpful and confrontational staff enough places already
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June 2024 by Nithin Bennis
Expensive than home depot
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May 2024 by Valerie Smith
Staff was super friendly very helpful and professional. Thanks guys
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April 2024 by Marc Moore
Great people and fair prices a real store to shop at
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April 2024 by Jane Morris
Had the small dowling I needed at a reasonable price. Checkout person was nice and friendly too.
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February 2024 by Iron Mike
Not gonna lie , I'm not a fan of Rona lately. Staff generally are not very helpful or in great moods. I find most things are priced higher than competitors. Will use as a last resort. Most likely wouldn't eecomend.
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February 2024 by J Bee
Not gonna lie , I'm not a fan of Rona lately. Staff generally are not very helpful or in great moods. I find most things are priced higher than competitors. Will use as a last resort. Most likely wouldn't eecomend.
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January 2024 by Ivon Ipperciel
Much like many other Ronas. Very friendly and helpful staff.
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December 2023 by Nicole King
Well stocked, clean and organized, great prices.
