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“My 85 yr old step dad Earl fell in the washroom at Old Navy on Dec 24th. We discovered him around noon. Employees were fantastic at helping. One young guy with Glasses and long dark curly hair called for security and they got Earl up with no trouble. My 75 yr old mom and I were looking for him as we lost track of him in the pen center. We're very grateful t the staff for all their help. Earl said he was not hurt. He was okay, said he only hurt his pride. My thanks to the staff for their helpfulness”
“The service and selection are fantastic. They took the time to make sure I was happy with everything I purchased and their suggestions really helped a lot. Thanks so much. You're the best!”
“Excellant customer service - the staff are friendly and helpful and not pushy. They were helpful in trying to find the right size and style, an overall pleasant shopping experience with amazing deals in store.”
“Cara was amazing!!! She helped us find the perfect gift. She was so helpful and very attentive all while performing her regular tasking duties. 1 gift off our Christmas list. Thanks again Cara for all your help!”
“Shalize was so nice and helpful on black Friday! she was absolutely amazing. She helped me pick out multiple items for Christmas as well some items on the sale rack! She also encouraged me to join the membership which is very essential to have!”
“I didn’t get the employees name but she had green hair and she was the sweetest person ever!!! She was so happy to help me and explain the difference between certain styles. I’ve worked in retail before and I know how exhausting it can be at times but this person genuinely seemed to care and enjoy what she does! She was very knowledgeable on product and store policies. I didn’t end up buying anything today but left with such a positive feeling thanks to this employee!!! I hope she gets some recognition for her kindness and amazing customer service :) pen centre American eagle location”
“The staff were not very friendly, I had to approach them. I felt that because I didn't look like I belonged in the store they didn't take me seriously. I had intended to buy some clothes for my niece and nephew but I ended up going elsewhere.”
“I was just there an hour or two ago, and there were two ladies there, both of which showed me such amazing customer service. I was just going to exchange something, but I will definitely be back! I wish I grabbed their namea so I could give them a shout out. Thank you for making it such a pleasant experience! ”
“I'm in love with the girl who works there! She is very helpful and polite with my husband and myself when I go in, plus they have great deals going on right now.”
“Love coming here since they always have amazing deals on their collections. I love everything they have from their dresses and rompers in the summer to the jackets and hoodies in the winter. :)”
“Thank you Elise and Julia. These ladies are wonderful, they helped me picked a last minute engagement photo shoot outfit and everything fit me right off the rack.”
“My place to shop for everyone in the family and when evrything else's fail I come here to buy my party dres, casula dress, office clothes, beach clothes everything.”
“Mikayla is the sweetest!!!! She was incredibly helpful and generously took the time to pick out some things she thought we would like, she nailed it by the way! Love her and this store so much. Definitelyy coming back! ❤️”
“Very accommodating staff! There is this young lady who helped me throughout my shopping. She was also the one who cashed me outand did my return and told me that I could do store credit or exchange until next year. The young lady talks to her other coworkers with all smiles that brings good vibes to the whole store. It makes the whole store very welcoming! Will recommend this store to my other parents!”
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“I went in to return items and possibly find a different size. The lady that helped was super nice and funny. She explained the sizes will differ base on material and size. She also confirmed that she had the same pants and they didn’t pill (big thighs problem lol). It was a super great encounter and I would go back again.
Update: I went back and she was just as pleasant as the time before. Oh and her name is Amber ?”