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September 2024 by Khaled Nas
I had a very disappointing experience at this CIBC branch. I arrived at 10 a.m., expecting a smooth visit since it wasn’t even lunchtime. However, there was only one person assisting customers, despite a long line. I waited for half an hour and eventually had to leave without being helped because I would have had to keep paying for parking. This kind of service is unacceptable, I expected better efficiency from a major bank like CIBC.
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August 2024 by David Protomanni
I would like to thank the head teller, April. For a long time I had issues with real estate transactions and she helped solve a major issue. Much thanks!
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July 2024 by Heidi Hildebrandt
It takes a lot for me to post a review- good or bad. Let me tell you, we’ve had nothing but awful experiences with this CIBC. We got a mortgage 2 years ago with them and were literally waiting until 3 days before the moving date to finally be told we were approved. Talk about stress!! Then they gave all of our information to the wrong lawyer which held things up even further and we were charged an extra $1000 by the lawyer for having to deal with their inadequacies.
Fast forward now to renewal time. Nothing but another joke and leaving things until the last minute. I got ahold of Matt over 4 months before the renewal date. He assured me things would be taken care of. Weeks turned in to months of the run around and he couldn’t come though. Nothing but a joke and waste of time. Complete unprofessionalism- I even asked to deal with another advisor. We went to a broker and got a way better rate and I decided to deal with head office instead of this branch and finally got somewhere. In the meantime, I’ve been charged another $1000 by the broker for not going through with them when I finally got a good rate with head office. This branch has cost me $2000 out of pocket with their incompetence and awful customer service. Do yourself a favour and save yourself a headache and $$$. Stay far, far away.
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June 2024 by Bebo Khalil
??? Attention please ???
If you are a new-comer to Canada do not open an account with this bank... Once you get a job they will always place your money on hold and probably you will get miss treated by the king st branch because they know nothing about the customer service and don't trust the cibc telephone banking because they will provide you with false information (this is what they told me in the branch)
I been treated like a garbage in this branch by the agent and still they keep putting my money on hold.
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May 2024 by Khalil Zakharia
Best CIBC branch in town. They are luck to have Trish who offers a great customer service.
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February 2024 by Stanley Cox
Poor location.
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August 2022 by Gabriel Affonso
All staff were friendly and helpful. Charleen was really helpful with helping to set up my smart account and explaining everything I need to know. Very easy process!
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April 2022 by Bruce Hutchison
Horrible services received here. Unfriendly and unprofessional staff at this branch. Everyone inside is mean.
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February 2022 by Scott Deneault
Almost all CIBC branches I've been too in the Niagara region have all new upgraded, pretty quick ATM's (bank machines)
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December 2021 by Show Powel Obiorah
Bertram who took care of me and my partner was very helpful, honest and polite!!!
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September 2021 by Azad Jayan
The employees are not at all helpful. Just to clear a cheque, deposited the employees were asking me to call another cibc branch. I being waiting in the branch for over an hour, they were ignoring me. I feel ashamed as a customer of cibc (king queens branch) for past 10 years.
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September 2021 by Luis Vargas
Such a poor customer service from Lois Qian. The way she acted towards me and my business was one of the lowest levels of customer service I have ever received.
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September 2021 by Powel Obiorah
Bertram who took care of me and my partner was very helpful, honest and polite!!!
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September 2021 by Shreeja Nair
Very poor customer service
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November 2020 by Owen C
Brilliant CIBC branch. Very helpful staff that were patient and offered great advice. Trevor aided me in managing my account and he was very professional and punctual. Plus, there is parking right beside the building just for CIBC customers.
