Appliances in St. Catharines, ON

“I loved the tracking system so I knew exactly when they would be showing up. The men were polite & made sure everything was working correctly before leaving. Great experience”

“I just had such a strange interaction at this store! I grew up in the area and my mom has purchased appliances from Nickersons and I’ve heard great reviews about their customer service.

I work in service so I know it’s nice to let shoppers browse without pestering, but in this instance I felt as though I was bothering the staff member! I came in to look for a small fridge for a rental unit, and had my eye on a Frigidaire one listed on the website. The lady who I spoke with told me they don’t carry that one, it’d be at least a couple weeks to be delivered. No problem. I went to look at a fridge on the floor to check out the size and compare, called my mum, came back to ask her about a model listed on the website which was very similar to the one on the floor. She abruptly told me “we don’t carry that one”.

It’s my first time buying a fridge so I thought to come to this smaller business as I was told the staff are helpful, sadly that was not my experience in the slightest. The lady working was cold and seemed annoyed by my questions. After her quick “we don’t carry that one” (it’s on the website - is it that weird for me to ask?), and no help from anybody else, I decided to leave to go to Best Buy. As I was leaving she pleasantly added some more information about the fridge and I think said thank you or something along those lines but by then I was over it. I found it ironic she suddenly became pleasant as I was leaving.

It would have been so easy for her to have a little bit of patience with me to explain the difference between the fridges I was looking at, but I felt like I was inconveniencing her. No other staff members offered any sort of assistance or checked if I had questions - at big box stores I’ve found the employees quite helpful so I guess I will stick to purchasing appliances there.

Disappointing as I wanted to purchase from a local business in my area.

Edit: I have increased star rating as I appreciate the thoughtful response!”

“Excellent speedy response to my situation. Got amazing prompt service on every level. Price was reasonable. Serviceman Nick was fantastic and did an amazing job.”

“We purchased a new fridge from Pirie Appliances after our old one stopped working. They removed the old fridge for no extra charge and even provided us with a loaner fridge until the new one arrived (within a week).

The delivery crew was fantastic. They removed the front door of our house to get the new fridge in, put it in place, removed all the packaging, and hooked everything up.

There is so much value here that we could not find at any other store. Easy recommendation.”