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September 2024 by Kim Serre
The food was delicious. The service was really good
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August 2024 by A E
Had the Breakfast brunch with friends who are locals. Service was impeccable and so was the food. Selection was great. God atmosphere. Would definitely recommend.
Food & drinks: Food was great!
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August 2024 by Mark Arts
Our son and his family came here a few years back and because they loved their experience so much, we decided to splurge on a vacation here to celebrate my wife's retirement. We opted for the American Plan, for one week, which is supposed to include daily housekeeping.
The staff was friendly at check-in. When we got to our cabin, it became clear that the pictures on the website, and the promise of a "recently renovated bathroom", were not entirely accurate. The bathroom sink was not attched to the wall. The water pressure in the shower was next to nothing. The toilet needed to have the lid removed from the back to have the chain reattached, at least 10 times. The shelf above the sink was also in danger of falling off. Gaps in the exterior windwows were "fixed" with strips of duct tape. The kitchen sink wasn't attached to the counter and there was filth all around the edges.We understand that we were not going to a 5 star hotel, but these are basic things you would expect, especially for the kind of money they're getting.
Over the course of the week, we had to remind the staff that we had the American Plan at least 5 times. At the end of our 7 days, we had received only 4 days worth of this service. We had to ask at the office for basic things like garbage bags, a recycling bin, towels and face cloths, a fan, firewood and to come in and tidy up. These are all things we paid for and were supposed to get, without my having to go and ask for them every day or so. Each time I reminded someone on the staff about this, they were very friendly and "sorry" but I found myself going back to ask for the basics, time and again. When I was asked at check-out how my stay was, the response was the same. I was also told that the manager would be informed. We have yet to hear anything about it. I would have welcomed some feedback.
I can only guess, but it seems to me that Waterfalls Lodge has been bought by someone who sees it as an investment and nothing else. The state of the cabin we were in and the grounds in general should have tipped us off right away. There is no pride of ownership. The staff, while friendly gave the impression that they were somewhat "handcuffed" by restrictions from managment, like there was some kind of mandate to do the bare minimum. I should mention that the kitchen staff was excellent and I have no complaints about the boat and it's maintenance. That said, good food and a good boat are not nearly enough for us to spend that kind of money at Waterfalls Lodge ever again.
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August 2024 by Trevor McVey
Just went for the Brunch for the very first time and we will be back. I eat to much of the breakfast to so get the second plate of awesome lunch food to choose from. And to top it off they had a farmers market with some excellent vegetables and produce to purchase. Great job!
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June 2024 by Tim Prior
A great group of people there.
Thank you to Ally, Mike, Jordan, Kim and others we met there.
They all want to make sure your experience is the best it can be.
Accommodations were clean and very updated.
Great job Waterfalls Lodge!!
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June 2024 by Taz Man
Had a great time.Food was amazing and great hospitality.Will be back.
Thanks again
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June 2024 by Sabrina Emmerson
I got the Glamping package with my friend. Firstly, the tent was roomy and comfortable, with lots of soft carpets on the floor. I was excited to see we had drinkable water on tap at the campsites. We had a great view of the water and dock nearby to access our complimentary boat rental. As well, we could call for a canoe or kayak for our use at any time. The resturaunt at the top of the hill is fantastic, great sized portions. The campsite is also pet friendly! Overall, we had a fantastic visit and can't wait to go back!
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June 2024 by Tianna Hiuser
Went to the Algoma Suite glamping experience for a few nights with my friend. Really enjoyed my stay, had the boat a few feet away, nice deck to sit on, picnic table and chairs around the fire pit. Right on the water, saw a lovely sun rise on the water.
Rooms: Very tidy and clean, extra blankets and pillows in the room
Nearby activities: Hydro bikes, water trampoline, fishing, boating, kayaking, canoeing, bonfires, bbq, you won’t run out of things to do.
Food & drinks: Hilltop restaurant on the top of the hill had reasonable prices and does breakfast lunch and dinner service as well as a bar. Continental breakfast was brought to our glamping tent at 8:30 with coffee and muffins.
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June 2024 by Jake Hopkins
I stayed here recently, and it was a great get away. The staff, accomodations and food were great. 5 stars for sure! I can't wait to go back!
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June 2024 by Ron E
First time at Waterfalls Lodge, and we hope to be back. The lake is beautiful, and fishing was great. But the standout of the lodge was the staff. Everyone was kind, extremely helpful, and always happy to see and chat with you.
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January 2024 by COLLEEN Larocque
Sunday Brunch was amazing. Will definitely be coming back. Food was delicious.
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December 2023 by dave turbitt
Beautiful getaway
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December 2023 by Charles Hartford
Only went to the restaurant for brunch, which was very good. Prices are reasonable and staff are very friendly. Nice assortment of desserts to finish off your meal.Food & drinks: Food was good and staff are very friendly
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December 2023 by ron kirst
This was our second year staying at the lodge. The staff are friendly and helpful and the restaurant was very good. They had a live band one night and the place was hopping. The cabins are fully equipped and well located along the lake. We are going back again next year.
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November 2023 by Ginger McGillis
We celebrated my parents 50th anniversary, and the staff was so accommodating. Even gave my parents a cake!
