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September 2023 by Linda W
We had a flight arrive late and checked into the nearby hotel. We were starving and happy to find this place open. No other customers were there. We went in and waited several minutes before an employee came to the counter to take our order. I stated that we wanted to order the chicken Caesar sandwich and add bacon to it. The man replied that it doesn’t come with bacon. I responded that the menu board stated you could add bacon for an extra charge. He seemed to have no clue what I was talking about. I kept pointing to the board behind him and reading it line by line. Eventually he figured it out, rung up our order, then told us it would be 15 minutes. Not sure why it would take that long, with no other customers there, but it did. The sandwich was fine.
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June 2023 by Omega L
I ordered a cheese pizza and when I received it it was stale- not freshly made and I found random toppings attached to some slices. I believe that the pizza I received was someone else's order and the cooks were lazy and peeled off the old topping to serve as a "new" cheese pizza. I am highly upset and disappointed with customer service for this issue. When I called them and told them about the issue they stated that because I did not call right away ( the time I received the pizza and when I called was 5 hours) I could not get any help/ compensation. I would understand if I ordered a small single slice and took long to call but this was a LARGE PIZZA that I shared with my family. I do not understand where the standards are. They also wanted pictures so here's a picture of the duty dry-ass pizza they gave me. STOP PLAYING WITH PEOPLES FOOD AND HARD EARNED MONEY!
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January 2023 by dougmN5907HN
Tonight at 6:15 I called to order a Pizza Nova to be delivered to my hotel, from the Pizza Nova location 1 KM away from the hotel in downtown Toronto. At 7:54 the pizza had not yet arrived. I called to inquire and was told the pizza left the restaurant at 7:06. (almost 1 hour and still not here and it was1 KM away. I was told it was black outs and traffic. I asked if the pizza was still going to be hot when it got here, they said it would. I waited. At 8:05 the delivery person called me and told me to come down to the lobby because he was going to be arriving soon. He arrived at 8:10. The pizza was STONE COLD (not even warm) I said as much to the delivery guy and he said well what can I do. I am at the hotel, I have no microwave – or kitchen to warm it up. I called customer service. They offered me a $10 credit. Then the offered to get me a new pizza but said it could take just as long. I was not prepared to wait another 2 hours They said they could give a credit for another pizza – I don’t live her and you have no locations where I live. I paid in advance of it being delivered, so I asked to have the money refunded. They said they would come back and pick it up and refund me, but the whole pizza had to be there. I asked how long it would take and they said it could take the same time to get the driver there. So I am going to wait another 2 hours to hand back a cold pizza to a driver to get my money back. I should have read the other trip advisors reviews and maybe I would not have bought here. If you like cold pizza that tastes like cardboard this is your place but it will take a while to get it - so be patient
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July 2022 by bubbabubba03
Placed an ordered last night and was really disappointed that PIZZA NOVA took it upon themselves at the call center or store(ordered over the phone) to ADD the tip automatically... When the driver came he assumed the order was paid for but said the tip was inputted automatic over 10 dollars plus delivery charge on top??since when does the tip automatically come part of your bill - we had no problem giving a tip hence why we asked where do we put the tip in when paying...driver was confused Customer service didn't seem to resolve the issue to the customer's satisfaction (waiting to hear from them) - instead they made excuses for the issue which I didn't buy (Vivian -rep)..not about the tip of how much but it was the principle if I didn't call how many other people is this happening to that don't catch their bill by questioning... It would be really nice if Pizza Nova could reach out and resolve this issue so other customers don't get scammed! Not happy @
[email protected] we should have ordered from dominos again like we usually do...no problems with them
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May 2022 by 368nicolasr
This is the best pizza in all Toronto. I came because a friend told me, and he wasn’t lying. Even when I was here a couple of Italian guys came in to buy pizza and told the owner that’s this is really the best pizza in Toronto
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April 2022 by minnie401
Ordered 2 pizzas for delivery. Took one hour and a half. Had to keep calling. Finally arrived. Forgot the coke. Expensive but not worth it. Never will order from pizza nova again.Used to be better.
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June 2021 by christinapI133SW
The Kennedy and Lawrence ave east location. OMG the new Chief is Awesome ? the pasta is so fresh. Kids and adults will love it. I had the chicken a la Nova.
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June 2021 by stevesG8199MQ
$40 for a medium pizza and 10 boneless wings, expect a 'little' bit of quality and was none. An absolute slop mess was delivered to my hotel. Wings 'tossed' in sauce - no sauce dumped on top and drowning, Asked for well done, soggy cold crust/bread and 1/2 the toppings fell off when you try to pick up a slice. See pics. Pizza Nova should be ashamed - at least this location 420 Ford Dr. in Oakville ON. It use to be good quality but I would expect this garbage from a low end pizza shop PP for 1/2 the price.
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April 2021 by PierreHGrosLot
PN has become our go to pizza joint since Covid hit. We ordered tonight but were disappointed. Main problem was the crust. It was like card board. More what you would expect from a frozen pizza. Too bad. Toppings were still good. Guess just luck of the draw.
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March 2021 by Voyager208742
Recently walked into the noted location to place a pizza order when i notived an older guy balding dyed red hair wearing an apron walking towards the pizza table grab his private area. When ordering my pizza i told the guy taking my order i didnt want the guy preparing my pizza for what i saw him do. I paid and left waited in my car later to return and pick up my pizza. On arrival home opening my box noticed 1 red dyed hair aprox 1 inch long on my pizza discusting and no doubt i know how it got their. Place has family members working their no one wears caps as well once i saw the same guy last year preparing a pizza and talking on a landline phone. Have complainted in the past to customer service they sound concerned but nothing gets done. Place is dirty im done their and i suggest avoiding this location.
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February 2021 by Jan B
Courteous and fast service ordering from the phone; pizza delivery man very courteous. Pizza was very good and this was a surprise. Better than any pizza I"ve ordered in Scarborough. Highly recommend. Not stingy on the toppings and for once got what I ordered. Very tasty. Now going to be my regular spot to order.
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February 2021 by Gwenlyn Mandaliya
Excellent facility!
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January 2021 by K MacDonald
Awesome funnel stix for dessert. Love the chocolate dip
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November 2020 by KodoDrummer
Nothing extra special about the pizza. They are of average quality and taste. Best experience is the friendly staff.
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October 2020 by 679rohanb
Pizza was over an hour late and then they had to turn back to some of my order they forgot. I called customer service and they were nonchalant about everything only willing to give $10-$15 credit. Not even a return of funds. Horrible service. Horrible company.
