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February 2024 by Gin Roc
Absolutely amazing customer service. Prompt and helpful. Product was just what we wanted for our organization. Easily set up and looks great! We purchased the 10x10 with a back wall and are very happy with our purchase. Would recommend to anyone!
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October 2023 by Rose Drektraan
Horrible customer service. Buyer be ware. I ordered items from their website and they incorrectly sent the wrong item now they won’t send me what I did order. Nor will they send a return label to send back the wrong item. This is theft and fraud.
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September 2023 by ALYZZA NOSUELO
Highly recommended. They have accommodated my late requests and quality is amazing.
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June 2023 by Yassin ouahi
I am glad to recommend otc for everyone I visited over there in last Saturday morningThe quality of my frame was amazing five star for the customer service support team.
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June 2023 by Issa Bawaneh
I am so satisfied with the customer service and we got a nice tent for the summer
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June 2023 by Cara Beausoleil
The team at OTC prepared numerous items for our agency and delivered them with perfect accuracy and super fast shipping. We will definitely purchase from them again!
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June 2023 by Kent Wilson
Thank you for the serviceAwesome team helped my tent done
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September 2022 by Tina Giancarlo
Thank you Outlet Tags Canopies. The staff, especially Yoga and Anwar were very courteous, professional and went out of their way to assist me in resolving my issue. Thank you again !!!!
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September 2022 by Melwyn M
I had some questions on canopies and looking for product recommendations however nobody answers the calls.
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August 2022 by Maryam “Intl” Noorzai
Yoga was very great to deal with.And assisted me in a timely fashion!
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August 2022 by Ruth Ottenbrite
Outlet Tags was extremely efficient and accommodating in colour matching our canopy tent and our teardrop banner to our marketing materials. The products arrived as promised and I am very pleased with the quality and value. They were instantly responsive to all communications and did never have an issue with any request. An easy recommendation!
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March 2022 by Wyn Re
It was an excellent service given by customer service representative and the staff members while i was searching the suitable canopy tent .I can give five star for the customer service and the tent I purchased was high quality and durable I could save my money and time and thank you for your excellent service.
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February 2022 by Kevin Baker
Absolutely terrible customer service. All I wanted was to pick up 12 tent weights, same style and colour as I bought from them in 2017. I called ahead to make sure they had them so I didn’t waste my time, the person on the phone was short with me, but did say they had 12. When I got there they only had 8 in the style we needed and they were different colors, immediately arguing that I never said what colour I wanted. The staff were very quick to blame the customer. She continued to tell me that they had more of the black ones at their warehouse, I was frustrated because this could have been dealt with on the phone and saved me the wasted time but I agreed to having them brought in from the warehouse and then they would call me. Of course, they didn’t call and I had to follow up with them multiple times, when they finally told me they had them. I arranged for one of my employees to drive there and get them. When he got there they had the same 8 weights, wrong colours and 4 that were completely different style. They had the same stock that they had when I went there the first time. We decided that it would be easier to just get the 8 weights and paint them, then to try to deal with them anymore. We asked for a refund on the 4 weights we paid for but did not get, and they would call to arrange the refund. Well you guessed it, they didn’t call. I had to call many times and they gave many different excuses: one time the person who can do refunds wasn’t there and they promised they would call the next day, of course they did not. Then after another call and getting mad I got the person who could do the refund and thought I was getting it. However after we did not get the credit on our credit card and yet again I had to follow up with them. This time they said there machine wasn’t working and that’s why we didn’t have the credit. If that was true why would you not be up front about it? Is this how they manage situations? Wait and avoid until customer calls angry? Was the story even true? Did they just not care enough in the first place to get the weights from the warehouse or was it all just lies? They did give us our refund for the 4 weights but I will never go back to this place. The lost money in wages and effort over such a small order was probably one of the worst experiences I’ve had anywhere as a customer. The worst part was my memory of the last experience was great and easy and I expected the same. Was I ever disappointed.
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January 2021 by Jeff Locke
This was our second purchase from the Scarborough location. The experience if possible, was better than the first! Staff are stellar, very helpful and courteous. They go out of their way to ensure you leave pleased with your purchase . You can shop there with confidence with their superior products. Thank you so much!
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January 2021 by Fate
Have the best customer service! Super fast replies, very helpful and extremely sweet ladies. Great quality tent, will defiantly come back. Defiantly going to upgrade my package for my next event, I am going to stick with OTC!
