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October 2023 by Brianna T.
If I could rate zero stars I would, my best friend thought it would be nice to have a girls evening and go to a "spa",as we walked in we were turned off and sketched out by the look of the place, we waited about 10 minutes to be taken in, we were directed to go downstairs for our foot/ leg massage. Bugs crawling everywhere, our feet soaking in freezing cold water and tea bags, the massage was not consistent on each leg. The chairs were very uncomfortable and awkward to sit in. After the foot massages we were sent upstairs for two different ladies in two separate rooms to massage us.The entire experience was cringy, uncomfortable and I didn't enjoy one minute of it. I know I'm no where near thin and I'm not a size 0 but the girl massaging me rudely commented on my weight the whole time , slapping my side , pinching it making pig noises , calling me fat and saying I need to stop eating. I understand there could be a language barrier but she could've kept her comments to herself. I silently cried the entire time, it was hard for me to hold back, my friend even noticed me once I came out of the room. It was my first time getting any type of massage and because it's my first it probably going to be my last. All thanks to a terrible person. I didn't even leave feeling relived, I left feeling depressed & disgusted!
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October 2023 by Tess S.
I want to start off by saying I am an esthetician in a high end spa, and also have my fair share of experience of going to spas and rmt massage. This place is so sad. The man at the front desk was very polite and easy to book appointment, the price was the same as they said it would be when we went to pay, except the girls stood there the whole time we were paying to wait for the tips. That's weird. Me and my friend each did 1hour for 50$ 30 min on feet and 30 min of body. Feet is done in the basement and it's an open area no privacy, there's a huge sign that says QUIET on the wall and the girls talked to each other in their own language the whole time. The foot soak with very nice and hot and unfortunately putting my feet in the water was the best part. The foot massage was horrible, how do I explain they barely touched me but it hurt so BAD. Focused only on the top of the foot on the bones. None in my arch, toes, heel or legs. It was so painful I was clenching my teeth to get through it. Time to go upstairs. We each get a private room, the rooms are old and out dated, there is oil marks all over the floor. The sheets were clean at least. I get undressed leaving my thong on and place the blanket over me for her to come in the room. I am not joking when I say she took the whole blanket off and pulled my thong down onto my thighs sitting under my butt cheek. Why??? Every massage I've ever had they massage around or just above the underwear straps. The whole "body" massage was my lower back and butt. Just like the feet focused on one area and lazily massaged with no technique and it hurt. I'm so confused. These people I do not believe are trained or educated professionals. Why do they only massage BONE?! I endure this awkward and painful process. She finish me off with a hot towel and use the blanket I was originally covered with to dry me off. I get dressed and see my friend leaving the room beside me and we walk to the front desk, she's crying. I ask her what's wrong if they hurt her, she quietly waited for me to pay and we leave to the car. She is telling me how her girl was massaging her back and called her fat and making comments the whole time about her weight. I'm sorry but that is absolutely disgusting and so incredibly rude. I understand that some of these places you get what you pay for, and some staff are better than others, but upon reading these reviews on this business it seems alot of people have the same thing to say. I do agree the washrooms were very clean, and I do also agree that they don't spend equal time on each half of your body. One side is longer timed and the second side is a speedy job. I'm wondering if the employees licences at the front desk are even legitimate at this point. Jesus.
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April 2022 by Soepa T.
I only went to check this place because I have insurance coverage and I need back massage. Went there three time to see if overall this massage place is worth it. First one was really painful massage. She was using elbow and body weights to substitute her hand strength. I had to scream couple of times to let her know it to hard. Second one was good but I regret not knowing her name. third one was horrible. I ask for 1hr massage n had to stop the lady in 15 mins. She just walk in n start massage anywhere without propose. I ask her if she is tried cuz all she was doing is sliding her finger up n down. I tried to give her time to show me if she can do better but lost my patience. They have about 8 girls working there n properly most don't speak English. I only go there cuz it is 10 mins from my house or I wound not go there at all. If you chose to go there, make sure not to book with Sofia. She is really lazy n doesn't speak English at all. I wouldn't recommend Kelly spa to anyone I know for sure.
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October 2021 by Litisha S.
My experience did not live up to the reviews here. After not having a massage for a better part of a year (Covid) I was really looking forward to this. The reflexology foot massage focused on the top of my feet and calves. She barely massaged the bottom. For the back massage she used a lot of elbows and arm. The pressure was too hard and I had ask about a dozen time to go lighter. This was not relaxing at all. The other people in my party had a good experience.
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July 2019 by B Wolf
I will not come back. Staff are not good masseur.
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January 2019 by Minimalist T.O.
Just called and the lady over the phone told me name of the spa has been changed. (Not "Nature Health Clinic Ltd." anymore which I used to deal with Angela who handled my payment). Anyones has any idea how I able to contact staff of Nature Health Clinic Ltd.?
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January 2019 by Nishant Sharma
Courteous & lots of patience in the staff here. Helped me a lot fixing my upper back pain.
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January 2019 by Black Wolf
I will not come back. Staff are not good masseur.
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January 2019 by Yuri Lee
Pretty good massage
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January 2018 by pref1635
So relax and professional massage.
