“After having such a horrendous and costly experience at the Mercedes dealership in Windsor, I was at a loss getting my hard top convertible hydraulics repaired
What drew me to Klippenstein Auto Service, were there outstanding reviews
As past Director of Sales for many years at the Lord Elgin Hotel in Ottawa, customer reviews we treated with great respect and always with a follow up
In todays day and age with social media in full play, reviews can make or break a business-hence when I saw all the 5 star reviews with Klippenstein, I just knew I had come to the right place
Then I had the pleasure of meeting Margaret, initially over the phone-then in person
Being the first and last person for whom you will be dealing with, trust me, you won’t be disappointed
Her calm demeanour, welcoming personality and outstanding knowledge of the business, puts one at immediate ease
After Robert the mechanic located my problem, Margaret then went over with me via video of exactly the issue A copy of that video was then sent to my email for my observation
A few days later, Robert followed up with a phone call-going over the 3 options I had with final costs including tax
Margaret then got back to me to see if any decision had been made on my part-needless to say, a decision was made-my car is going in April 2nd for service
As if this wasn’t already an example of exemplary service, Margaret then informed me a loaner car if needed, would me made available-at no charge!!
What more is to be said…
I am so impressed with this state-of-the-art outfit
Margaret-as the front line manager, you truly are an asset to your company-can’t thank both you and Robert enough, for following up so diligently
Thank you so much for the respect and courtesy shown
Used Cars
“After having such a horrendous and costly experience at the Mercedes dealership in Windsor, I was at a loss getting my hard top convertible hydraulics repaired
What drew me to Klippenstein Auto Service, were there outstanding reviews
As past Director of Sales for many years at the Lord Elgin Hotel in Ottawa, customer reviews we treated with great respect and always with a follow up
In todays day and age with social media in full play, reviews can make or break a business-hence when I saw all the 5 star reviews with Klippenstein, I just knew I had come to the right place
Then I had the pleasure of meeting Margaret, initially over the phone-then in person
Being the first and last person for whom you will be dealing with, trust me, you won’t be disappointed
Her calm demeanour, welcoming personality and outstanding knowledge of the business, puts one at immediate ease
After Robert the mechanic located my problem, Margaret then went over with me via video of exactly the issue
A copy of that video was then sent to my email for my observation
A few days later, Robert followed up with a phone call-going over the 3 options I had with final costs including tax
Margaret then got back to me to see if any decision had been made on my part-needless to say, a decision was made-my car is going in April 2nd for service
As if this wasn’t already an example of exemplary service, Margaret then informed me a loaner car if needed, would me made available-at no charge!!
What more is to be said…
I am so impressed with this state-of-the-art outfit
Margaret-as the front line manager, you truly are an asset to your company-can’t thank both you and Robert enough, for following up so diligently
Thank you so much for the respect and courtesy shown
See you on April 2nd at 8am
Regards;
Franklin Spencer Rock
(Frank)”