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November 2024 by Steven Gamboa
Ryan and Craig are straight shooters that are always just looking out for their customers.
Not only have they been changing my winter/summer tires for my car and my wife's car, they have also been helping with regular maintenance of our vehicles - brakes, suspension, and fluid changes.
It's really hard to find honest, reliable, and skilled mechanics - and Ryan and Craig are exactly this. If you're in the King City, Oak Ridges, Aurora area, I highly recommend checking out their shop.
The only thing I wish they had, was a golf simulator in their waiting room. That would be the icing on the cake. :)
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September 2024 by Benjamin Ting
I went there for an oil change and alignment today. Service was quick and friendly. Owner was honest and transparent about pricing and I would definitely go back for any future needs!
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August 2024 by Mohammad Tavana
I'm using this place for all my major repairs or sometimes small ones for the past 5-6 years and I should say they are doing great work. Always honest with their clients and provide a quality service.. highly recommend
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July 2024 by Roger Timal
Great and knowledgeable staff. Always there when I need them. It's a busy place and I work on a super tight schedule. They always find a way to accommodate what I need. Thank you team!
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June 2024 by Ronit
Always great service, expert advice and very accommodating. Would recommend to anyone.
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June 2024 by Melody
Horrible. I had a flat tire yesterday and it was an emergency. They told me they aren’t taking any more clients until Monday. It was a very dangerous situation and afterwards, I had to find another mechanic. What has happened to humanity? Ridiculous! If I could rate it a 0 I would. The other mechanic helped me fix my tire in less than 10 minutes and had great customer service. Shame on you guys! Can’t believe you have a 4.7 review. Actually it is fair! And you definitely deserve a 0 the condition I was in was extremely dangerous it was a quick 5 mins fix! But your character is extremely bad. You're a bad person. You did extra damage to my tires
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June 2024 by Nicole Y
Do not go here unless you want to be scammed!! At the end of February, we booked for an oil change and they asked if we want to change our air filter as well so we said yes. Now in April, about a month later we went to another place to change our tires and they decided to check everything else while they were at it and told us and also showed us that the oil change wasn’t done - the oil was very low and they showed that our air filter was not changed as it was FILTHY and we were told it would have been impossible for it to get that dirty within the time we got it changed until now. We are appalled that any shop would charge for services that they didn’t do to their customers. There is no longer trust. This place does not deserve any business. Just horrible. Please save your money and go anywhere else.
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May 2024 by Jeff
When in service I asked what torque the mechanic set on the bolts. The owners would not ask the mechanic. The owners were very evasive about numbers. When I went to change my winters to all seasons. After 40 years of swapping tires out this was by far the tightest (over torqued) that I have ever experienced, I am sure they just put the air gun to it.
Maybe they don't have a torque wrench
To tight things Crack
To loose things fall off
Torque specifications are for a reason
The mechanic should realize he is dealing with peoples lives
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May 2024 by Vadim Kirillov
Very reliable and accommodating with scheduling. Called after work was done.
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May 2024 by Valentina Pia
BEST SERVICE !! Very fast service and absolutely amazing atmosphere with professional team. Definitely would give them more then 5 stars review!! Thank you Ryan and team !
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February 2024 by Oleg Ovchinnikov
Very helpful!
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December 2023 by Craig Horne
First time here - got a car safetied- very professional and friendly. Would recommend
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December 2023 by Tony Marchione
Great staff and very professional
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November 2023 by J H
The "SHORT VERSION"-paid for right and left front ball joints and control arms to be replaced. Got new control arms but ball joints were not replaced. The mechanic at Superior Tire left the old ones in. The car’s right front end collapsed 3 days later. Thank God it collapsed as I was pulling into my driveway and not on a highway. Ryan admitted to the mistake and the repair was done properly. Result is...I have lost trust and will not return to Superior Tire & Auto!The "LONG VERSION"-I’ll try to stick to the facts and skip commentary on what was said in conversations with Ryan regarding this fiasco.-brought Corolla in for right and left ball joints on a Monday in October. The right front ball joint was diagnosed by Superior Tire & Auto, and they recommended I fix it sooner than later. I confirmed this diagnosis at another garage (Active Green and Ross).-decided to go with Superior Tire. The plan was to change both ball joints. I got a call from Ryan mid-day saying that I need control arms replaced on both sides as well. I said I thought they came together. He said no they are extra. He re-priced the service verbally on the phone and I agreed to the new price for right and left ball joints and control arms.-very shortly (1-1.5 hrs. before their closing time 5PM) Ryan calls again and says that I need a new front strut assembly as well. There was no mention of this in my previous service with Superior Tire when they "called" or diagnosed the ball joint and no mention of this in the Active Green and Ross report I got a week or 2 before. I said let’s just do the ball joints and the control arms and forget about the front strut.-we settle up payment and I pick up my car.-Thursday afternoon of the same week (3 days later) my wife and I are out in the car running a few errands. We pulled into our driveway. The car’s right front-end collapses. It just fails, breaks! It can’t be driven.-I call CAA. CAA guy shows up and asks me what the problem is. I tell him the right front just collapsed and I tell him that I just had the ball joints and control arms replaced on Monday. He says he had 15 yrs. experience running/managing a well-known garage in Richmond Hill. He says let’s hoist it up and take a look. We take a few pictures. He says my control arms are new, but the ball joints are old and rusty and definitely were not replaced. He adds the strut looks fine.-I call up Ryan. I tell him the ball joints were not replaced as per our work order. He says bring the car in...the work is under warranty.-I get the CAA guy to bring it to Superior on Thursday afternoon and it is left on the lot for Friday for repair.-Ryan calls me on Friday around noon and says the car is ready for pick up.-after work I pick up the car and we go to a private area to have a conversation. Ryan admits to the mistake and apologizes. I ask him for the ball joint. He gives it to me( the right ball joint). I drove away and then realized I didn’t get the other(left) ball joint. The job was for both ball joints to be replaced. I pull over and call him within a few minutes of leaving and ask him if the other ball joint was replaced. He tells me it wasn't and that he only thought of replacing the broken ball joint(right) and told me to bring it in again on Monday to get the other one replaced. I spend the whole weekend thinking that I better cut my losses and not go back. In the end I decide I paid for 2 ball joints and darn it I’m going to get my other ball joint.-I get my other ball joint replaced on Monday and ask for the replaced part again. He gives me the old (left) ball joint and I leave.I will never use this garage for service of my automobile again. Imagine that ball joint failed on the highway. I or my wife or my teenage daughter(or all of us) could have been seriously injured or been another traffic fatality statistic.I want to add that auto repair shops do VERY important work. Our lives often depend on the work they do. They have to get it right! Superior Tire didn't get it right in this case
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November 2023 by Bal Sahjpaul
Great service and knowledge
