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March 2024 by Edward Pilon
Great prices on tires. Quick, professional and friendly service. Easy to book an appointment online for whatever you need.
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February 2024 by Samet ÖZDEMİR
went there today, had appt. Whole reason I was there was to reseal the rims because My tires was eventually losing air. the moment I was there he came up to me and said it is not repairable. I have to buy new tires? which is funny because the tires had alot of thread left and no damage on the sides. If i didn't have knowledge about cars they may made me buy new tires which cost $1500+ and I said if they can just reseal the rims and maybe change the valves. He replied that he won't do it. I felt like he was trying to avoid it. If i didn't have appt i would understand that but to fix tires i had to change my plans. Anyways now i got my tires fixed from another tire shop.
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January 2024 by Jack Le
I used Kal tires for my last 3 seasonal tire changes. I brought my car for a tire change in December and one of the bolts was rounded and stuck. The bolt was damaged by the previous technician during the last tire change due to over torquing the bolt. They were unable to remove the bolt. I had to bring it to a mechanic to drill the bolt out, costing me a couple hundred. Also, two of the 4 ring hubs were missing as well. This meant the tires were installed in a unsafe manner during the last tire change over. Very disappointed.
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January 2024 by Will Chang
Manager is friendly, professional and provided great customer service. Easy to make an appointment and tires was installed in a timely manner. Good prices on tires too. Will definitely come back. Thanks.
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December 2023 by Qbiubiu Shu
checked in for winter tire swap, found that the key for my lug nuts missing. I actually did my summer tire swap at this place as well. Two years ago this store got one of my lug nut missing but I did count them after the job, the staff double checked the floor and found it. This time they dropped the ball again and got the key missing. Too bad I didn’t check more carefully last time. So irresponsible, will not visit again.
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November 2023 by David B.
Used them recently to do a few winter tire swaps for my family's vehicles. So easy to make an appointment online and the staff were very professional and got the job done well. Prices are also quite fair. I recommend them and will definitely use them again.
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November 2023 by Michael Xiao
My winter tires was lost at this location. The store manager Trikesh did an excellent job. He replaced the entire set with a brand new set free of charge. He picked a better tire and allowed me to choose any rim on the list. He even waived the tire change fee. There were an TPMS issue which he resolved promptly as well.
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November 2023 by Nicole Crosato
Horrible. I scheduled an oil change with tire change a week ago for 5pm Nov 13th. I waited on hold for 25min to get through. I would’ve preferred to book online, however the system doesn’t allow to book oil changes online. When I arrived I was told there wasn’t a mechanic to do the oil change. Someone should have contacted me ahead of time to reschedule my apt. My vehicle wasn’t taken into the garage until after 5:30pm. I wasn’t compensated for anything. Not to mention Kal Tire is the most I have ever paid for a tire change. I left Kal Tire and had to go down the street to Mr. Lube for an oil change as I have a very tight work schedule and couldn’t do it any other time
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November 2023 by Rene Robles
This location is so irresponsible that my lock nut key went missing in premise when in fact I double checked that's it's in the Kal Tire pouch as always been before coming in. The store manager was useless that didn't do anything, my tire swap didn't happened and ruined my schedule. This incident causes so much stress and inconvenience... Too bad that I trusted this brand for all our tire needs.
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November 2023 by Neto Marquis
DO NOT GO THERE! SAVE YOUR MONEY!!I ask for my wife to take her Volkswagen atlas to Kal tire in Richmond Hill Ontario for the season swap on 26/10/2023.Important to mention that this car I got brand new from Volkswagen 2 months ago, and it have 5k km on it. Of course the tires have the same usage, brand new. The car also have sensors in the tires and never present any message about leak.She take the car there and left it to go to the gym. No one inform us about any problem during the service.After I receive a message telling the car is ready my wife return there and they informed that one of the summer tires had a bead damage, she didn’t understand very well and asked the guy to talk with me over the phone. I didn’t understand either and said I will take a look at the tire after.After a few days, on 31/10 (today) I check the damage on the tire. It’s is MASSIVE. It’s not possible that the damage was there before and the tire doesn't leak and the car doesn’t give any sign.I talk with 3 different specialists about it and they were all very clear: the ONLY way to damage a brand new tire like that is by not properly talking care during the swap. Already talked with Volkswagen and this kind of damage is not repairable, at least it what they said.The car is new, the tire was new, no lights in the panel… no signs of leaks, and now I have a tire that need to go to garbage due to poor service from Kal tire.This tire is expensive, a lot. A money I cannot simple let go because Kal tire did a terrible job.I don’t want to fight, I just want a fair return from Kal tire because it’s pretty obvious that the damage was done by you guys.If Volkswagen is right and this damage really cannot be fixed I want another tire in same conditions from Kal tire. That is the least Kal tire can do.If the tire had a huge damage like that I wouldn’t even be able to go to the store.
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November 2023 by Jean Perret
We needed to fix a tire on a 2019 VW Jetta and after checking on it, the tire could not be repaired but Kal Tire did not charge us for the time spent, very kind! Thank you!
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October 2023 by Kenneth Man
I purchased Nokian WRG4 all weather run flat tires less than 5 years ago. I rotated tires every 12k as recommended by manufacturer. The front tires started to show some excessive tread wear. I went to this location and the store manager Trikesh said it was alignment issue. He said all 4 tires needed to be replaced even though the tires at the back had at least 4mm tread depth. He also suggested me to replace rear brake pads that the car has equipped the low brake warning but the warning does not come on. After 4 new tires were installed and the technican road tested the car and determined that no wheel alignment was necessary. So I ended up paying something that may be due to tire detects and warranty may be covering. Their technican also got my alloy wheels scratched on 3 of them.
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October 2023 by Andrew Zhang
Service was really nice, but I did a seasonal tire change here and after a couple months, my front left tire lost a screw which I’ve never seen happen with any car in my family before. Not sure what work was done on it or how hard it was to screw a screw, but I guess the work just wasn’t good enough.
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September 2023 by Bill Zoumboulakis
Amazing service completed by amazingly kind and polite staff. I popped in this morning for a tire repair, they completed the job in about 40 minutes, at a very reasonable price. I highly recommend Kal Tire in Richmond Hill.
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August 2023 by PATRICK MCKOWEN
The initial service was fast and well done with pleasant staff. I gave 3 star due to the long time it took to sort out my tire sensors. And not so much the time but the lack of communication. I believe at first they literally forgot about it. And then I had to ask for several updates of the situation. Had it not been for that I would have given 5. I work in a customer service business so I am a little more critical about keeping customers up to date.
