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January 2024 by Sara Atkins
Honestly this place is ridiculous. My grandmother returned a sweater she bought me that didn’t fit, and they tried to tell her it was final sale even though she didn’t even buy it when it was on the pathetic 10% off sale. Then they said they would “make an exception” but tried to tell her then that because it was after Boxing Day she can’t return it anymore, even though the receipt, original cashier and the website says you have until January 7th. This is the second time we were given a hard time over a return. She then slammed the gift card on the counter and said “the balance is on the receipt” and walked away. I agree that head office and management need to stop hiring these girls that think they are on top of the world working a minimum wage retail job. They have absolutely no manners or respect. All the reviews for every Aritzia are the same. If you’re bigger than a small they won’t even look at you or help you, they don’t even greet you and you can tell how selective they are. They don’t treat customers equally and the customer service just isn’t there. Really disappointed once again. I’m done shopping here and my friends and family are done as well
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December 2023 by Diana Simony
Just a regular Aritzia shop.
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November 2023 by Kelly Liu
Not very good. I understand they try to avoid higher volume customers jam on Black Friday. It’s such a big issue to return when there’s barely a line at 8:30pm. I don’t see any sign of not accepting returns. I hope Aritzia could be clear and post this policy online to avoid extra travel for customers.
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November 2023 by jacqueline titus
Shay ( I am not sure if this is correct spelling) she was working lastnight and is an absolute Gem! She approached me and asked if I needed help which I did. She is very helpful. She recommended some other items that I may like ...which I did and ended up purchasing.Working in retail is not easy. Shay genuinely seemed like she enjoys her job. She was very helpful and kind. Thank you!
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July 2023 by Babak P
Shahrzad(Shar) is very caring and professional. She is so helpful. I had an amazing experience at the Aritzia store in Hillcrest mall. Shar found the exact right pants for me and I am very happy.Thank you Shahrzad.
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June 2023 by B V
Head Office should really consider re training all staff on what good customer service means. Really disappointed in the treatment and very pushy attitude. You can do better Aritzia! You need to humble your sales staff. Very childish and unprofessional behaviour.
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June 2023 by Lillian Liu
Mariam was such a big help! She was super friendly and made sure all my needs were met! She was so sweet and gave me her opinions while also offering help whenever I needed it!
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June 2023 by Adi Has
The Asian girl working there literally laughed at me and were talking about me to her co worker? It’s like high school all over again if u want to get bullied enter this kindergarten.
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April 2023 by Hayley
I always try to give this aritzia another chance because they are 5 mins from my house but i will for now on travel to different one I have been told my employees that i'm fat and poor they have been rude to my mother i have waited 20 minutes for changing rooms. I honestly don't understand ever being that rude to another person in general but to a customer is insane.
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March 2023 by Jasmine Tam
Seems like returning items at this store is a recurring issue. I purchased a pair of pants at another location and was in the area so I decided to return them at Hillcrest. The pants were unwashed, unworn (outside of trying them in-store and at home) with tags still attached, in the exact same condition I purchased them in. The staff at the store refused to return the pants because the "tags were on the wrong side of the pants" and if I'd purchased them that way, the original store should have noted this on the receipt. Didn't bother arguing and left.Went back to the original store and had absolutely no issues returning them. Avoid this store and just make the drive a little further to Markville. The staff are way friendlier and helpful.
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February 2023 by Jules
I like this location because every time I go there, the staff are very kind and are willing to help to their full extent. I was looking for a semi formal dress and a blonde curly haired lady was extremely extremely helpful and positive. You can tell she was genuinely trying her best to help. I ended up leaving very happy with my dress and I had a great time at my semi formal thanks to her. :D ✨
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February 2023 by E B
Rude employees. One walked right into me because she wasn't looking where she was going. The rest were standing behind the main cash table and just being useless/ giggling at the customers.
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January 2023 by sarah tharia
Horrible location with condescending staff. The store never picks up the phone. Seems like management doesn't know how to train staff on how to be decent human beings let alone provide customer service. Will be reaching out to head office about this location.
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December 2022 by Joanne M
This 5 star rating is for a sales associate named Camilla at this location. She was so extremely helpful when I couldn't find a scarf I was looking for at this location. She let me know which location would have the stock for the items I was looking for. Another staff member attended to meright before her and that staff did not even try to help me check the back for stock and told me to look online for the stock availabilities instead of helping me. Luckily Camilla went above and beyond and helped me afterwards.
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October 2022 by Nicole Y
I just had the pleasure of getting helped by Kate, she provided the most amazing shopping experience! Kate was such an amazing sales associate, so kind and helpful! Thank you so much for all your help and for being you, cannot wait to see you again!! :)