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November 2024 by Peggy C.
First time swinging by this place to check out their fishes. I was thinking whether I should add more to my tank at home but decided to not get any at this time. The store is pretty big and clean. The floor associates were helpful.
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November 2024 by Kayvan Shadpour
Shopping and grooming services at Petsmart are always a joyful thing to both me and my furbabies.
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October 2024 by Dan
Useless staff, asked for some support and they completely ignored us after 3 times of asking. Wouldn't waste my time or energy here if the staff can't be bothered to help their customers.
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October 2024 by David Rice
Best store and staff in the GTA
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October 2024 by Fahd Ahmed
The groomers here are so inexperienced with dogs, my dog is small and he was nervous but wasn't trying to bite or anything just was trying to smell when the lady Donna I believe her name was tried to put her hand near him. Right away her attitude towards him was from fear, my dog has never bitten anyone, and not aggressive at all. This would had been his first time, so he was a bit scared, but a really calm dog wasn't growling or trying to bite, within 2 mins she gave up all together. Wasted my time, better to find another grooming place.
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October 2024 by Nirojan Bala
Staff are friendly and helpful. They are committed to answering all of your questions even at closing time!
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September 2024 by Bilal Basit
This PetSmart is special. I met their friendly team and the manager because I unfortunately lost my Cat for a day and I was desperate so I went to this PetSmart and requested to post my Flyer in case someone reports a missing cat. The manager was kind enough to post the flyer right on the front sliding door where it was visible to everyone. I am sure it was totally unusual for them but they went above and beyond in helping us. I will never forget how empathetic and kind these people were when I needed it the most. I am so inspired that I am actually looking for a job at this store now.
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September 2024 by iamcondescending
Super helpful and knowledgeable staff, plus there are kittens up for adoption from the Pickering Humane Society. We adopted our little kitten Loki here and get all our pet essentials from this store.
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September 2024 by Maria Villa-Real
If you are given a special package or discount by the grooming manager, MAKE SURE you tell whoever is printing your invoice. So this person can check the side note on your account. Otherwise, they will not even bother to check.
I was given a special package of premium shampoo and conditioner plus free teeth brushing and breath freshener because the schedule I booked online was canceled the morning of the appointment due to the groomer calling in sick.
When I picked up our dog, I was given the invoice by the groomer to pay at the front. (Good thing I didn't pre-pay online!)
At the cashier, I remembered about the special package or discount so he called the store manager who didn't know anything about it. I was advised to walk back to the grooming area to speak to them about it. (Talk about customer service, eh!)
It was only then that this groomer looked at my account and reprinted my invoice to reflect this.
I called the grooming manager about it this evening and she said it's how their system works. All they can do is write any special package or discount as a side note on the customer's account. So sad, she couldn't even offer to say that she'll advise all her staff to double-check prior to printing the invoice. I told her I will write a review about it so people are made aware, until they are able to upgrade their system.
I also told her that our dog didn't smell anything special, as compared to the previous time I brought him in a few months ago. It's very possible that the groomer didn't see the side note about using their premium shampoo and conditioner.
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August 2024 by Seema Maharaj
Staff are always great!!!
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August 2024 by Chanelle Jo
Came here today to get a hamster . Came home with no hamster. Where in PetSmart's policy do I need to provide a photo of housing , intentions ,and habitat size, family line and my shoe size ??? The manager refused to sell to me because I didn't provide her with a photo . Even if I had left with a new cage from the store she wouldn't let me take it until the cage was set up prior to bringing home the hamster. (I have had hamsters for years, I know a little something when it comes to them and housing .The manager needs more training on adequate housing. The housing for a hamster isn't even between the measurements they offer in the houses there she is clearly uneducated .They need LARGE habits . None of which they sell nor promote in store . All the hamsters there are housed in small tanks , no room , biting each other . It's sad. The manager on site today was very rude and unprofessional. Will not shop here ever again. Go to the Whitby site . They are great !
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August 2024 by Milly Gagliano
Tried to buy a new hamster today and was told I had to go home and set up a home for them before I could get them
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August 2024 by Olivia Alexis
All rude in there
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June 2024 by Kelly Romano
We brought out four month golden doodle for puppy school to Pickering Petsmart and had a wonderful 6 week session with Maya! She had terrific ideas and solutions to the things we needed help with training our puppy. Today we were extremely grateful for her, when Penny found a warren of baby rabbits in our backyard and brought one of the babies to us, INSIDE the house! The “drop it” command worked seamlessly and we were able to reunite the (thankfully unharmed) baby rabbit after finding its home. Thank you Maya!!!
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June 2024 by John Benoza
How come no one replies to all the negative experiences of the people on this petsmart Pickering. The staff are awful and there’s no manager to keep their location in check? Please avoid this place, go to Ajax location, take care of your dogs people, thank me later.
