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November 2024 by Megan Owens
This Pet Valu is a wonderful store with the BEST staff! They are community oriented, supporting in need pet organizations by hosting events, encouraging donations and maximizing any support they can give! Kayla and Bonnie are just amazing with their knowledge, assistance and support! They are so appreciated! Their part timers, like Alex, Merrick to name a few have been terrific. I'm sorry, I can't name them all in this post!!
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October 2024 by Paulina Gutierrez
I went to buy food for my cats for there at 5:59 they close at 6. I even called them to say I was coming. The open sign was open. The door was closed and I asked the 2 women there to pls open and they looked at me and said no. I will never ever go to this place again!! This location I mean. Awful!
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October 2024 by Sunny Chand
Love the store and it has everything my furry friend needs. The staff is always always amazing.
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October 2024 by Trevor Lewis
The customer care at this store, and Petvalu as a company, is atrocious. I live over 3,000km away from this location but my online account was hacked, and a person placed an online order for pick up through my account under their own name. As soon as the email notification came in, I called the store to identify the fraud and stop it from being picked up.
The store assured it had not been picked up, and they would not release the order when the person arrived. In order to cancel the order, they said I needed to call “customer care”. When I called “customer care”, they then stated that they could not cancel the order but only the store could. Customer care stated they would call the store directly and have it cancelled and not to worry.
Fast forward 4.5 hours later, the “order is now picked up” email came through. Negligence by the employees at this location and the customer care resulted in this fraudulent purchase going through. To top it off, they have now indicated they will not refund the over $200 applied to my credit card and are forcing me to dispute the charges through my credit card company.
Horrible customer service by the store and company and I’d recommend everyone to avoid at all costs.
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May 2024 by Harcus Hennigar
Friendly, knowledgeable staff.
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April 2024 by Acoustic Chris
Very nice people! Thank you for supporting Second Chance Wildlife Shelter for Cats.
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April 2024 by Flora Dapat
I like the variety of products that they sell. Been to Pickering and Kingston location, they are very consistent with their customer service, very friendly and most of all helpful.
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April 2024 by Tarquin Barber
They accept donations for local animal shelters.
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March 2024 by Karen Wallace
My daughter and I came here today to drop our dog off for its teeth cleaning with kissable k9. They were amazing, but I found the manager to be quite unpleasant with her type of conversations about her child’s bowel movement and her yacking everywhere and touching everything, least she could have done Is worn at mask for the customers and her coworkers sake. When my daughter was cashing out she continuously mentioned her twins being sick with the flu and that she might have it. I do not come to a pet store to hear about one’s personal’s life or to get sick.. quite unpleasant experience. Other than that, my dogs teeth are amazing, thank you kissable k9!
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March 2024 by Kurston Von Doom
Great and knowledgable staff
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March 2024 by Colin S. White
Pet Value has been an experience that's totally potive for me. Today I walked in as I do after my workouts sometimes to grab treats for Buck. The staff have always been cheerful and funny. I was most impressed today when I got to the cash, I heard them speaking about a customer that was swearing at the cashier. No one took it to heart, in fact they were all smiles and we were able to connect on that behaviour they witnessed. It's a good store, double doors, shopping carts, and nice big spaced isles to get anyone in with mobility issues. Quality is higher there than the larger types of pet food stores, so I would keep coming back here.This is the best place ever!! Bring your pup for a bath! I'll give them a treat when I stop in!
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March 2024 by Michele Gordon
friendly knowledgeable staff
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February 2024 by Dawood Bilal
If you’re getting bettas, I recommend you go to them as all of their fishes are good and healthy. I would say this place is better than Pet Smart because Pet smart fishes are mostly unhealthy or it will be in a small cup unlike Pet Value. All the bettas are in a decent size of container, and the staffs there are very kind and helpful.
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January 2024 by Rustic Ranger
Kayla is the best !
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January 2024 by Chris Murata
Friendly and helpful staff
