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October 2024 by nobahar noroozian
I wish I had a 0 star for their bad customer sevice
They just returned me 24$ store for the 100 $ jacket because they dont have it anymore
I am really disappointed with their customer service.
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October 2024 by G. D'Souza
Fast fashion. You can get trendy items that will last you the season.
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October 2024 by Xiaolin Bolt
I was shopping the last Friday, I forgot my phone in the fitting room, I remembered after half hour later, I was so worried about it cuz it’s has lots of my kids pictures, I went back, the staff thaarakhan told me he found the phone and kept for me, I was so happy that he did it and he is such an honest person!
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August 2024 by Lisa Quinlan
Really enjoying the designs and fits in recent years.
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August 2024 by Mimi
Possibly the worst experience I’ve ever had at this H&M ever. On July 26th just around 8:06 pm, I was shopping for a last minute top for an event tomorrow. They had this beautiful top however it was the last one of its kind and size available in the store. I spoke to an employee who then referred me to her manager “Bohvia” for more assistance. I asked him if there was any stores that had it in a size XL (since it was an L) and no stores nearby had the size I needed. So I said, Okay this shirt does fit but it’s a bit snug. is there anything you could do for this shirt? It’s the only one and I’m sure you could be able to offer discounts since other H&M stores do. He told me there was nothing he could do and was very rude and unapologetic, unprofessional & not approachable. 0/10 experience. The shirt was absolutely gorgeous and I wish he would’ve tried harder to at least give some sort of discount out of respect. I work in retail, and anytime we have one item and we’re the last store that has it, and a customer really would like to purchase it, we will give them a discount. Will not be shopping here anymore. Also the store was extremely filthy and customer were walking all over the clothes and stomping on them. This entire store looked like a Zoo.
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July 2024 by Tiffany Velasquez
My go-to H&M location! Found so many cute and trendy pieces for my vacation thanks to Rianne! She was amazingly helpful and was so patient with me in the fitting room. Would recommend seeing her if you are in the area! Thanks again Rianne ◡̈
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July 2024 by Beth Simone
Just left that store. The “manager” refused to remove the alert tag off my purchase, one that I made at Fairview mall on April 7th, but came here because it’s much closer to where I live. I showed them proof of my purchase. She said I would have to go back to Fairview Mall because I did not have the physical copy of the bill. When I asked for her name, she refused to give it to me, as did another counter employee. Will be escalating with head office, and will never shop at H&M again.
UPDATE: I called head office that same day, from the Pickering Town Centre. The representative told me that they were completely in the wrong for the way they handled this issue and the treatment extended me, that they should have removed the alarm tag from my purchase. She promptly looked up my bill and emailed it to me, and instructed me to go back to the store and request again that the alarm tag be removed from my purchase, that I was on the phone with head office. Another employee finally removed the tag for me. I was assured by head office that they would be dealing with these employees in the proper fashion.
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June 2024 by Amrit Parmar
Customer service rep, short and wearing a hijab servicing the dressing rooms around the hours of 4:30-6 ish on May 25 is completely useless. I asked her to find pants in a size medium and she said there was apparently 1 in the store. She was acting so cool and in a wannabe Kylie jenner voice started saying “It’s most likely in the place you found the xs and s”. Like if it were there, wouldn’t I have got it? Then this employee says it’s prob sold out or currently out of stock when she just told me the device says there’s one. I spent the next 30 mins looking for it or something close and obviously cause I don’t know where they usually put these I couldn’t find it. Then I went to the girl at the front sales associate 951762 on till 2 found it within 20 seconds. Thank you to that associate for being kind at front cash.
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June 2024 by Veathini Kanagarajah
This is the worst HM location I’ve been to. Unclean and unfriendly employees. The store was extremely unorganized. They literally just place clothes from the fitting rooms to random shelves and racks. This definitely does not meet HM’s usual standards. There were many customers who needed assistance and none of us were acknowledged. After some time I gave up and left the store.
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April 2024 by Lisa Simone
Just left that store. The “manager” refused to remove the alert tag off my purchase, one that I made at Fairview mall on April 7th, but came here because it’s much closer to where I live. I showed them proof of my purchase. She said I would have to go back to Fairview Mall. When I asked for her name, she refused to give it to me, as did another counter employee. Will be escalating with head office, and will never shop at H&M again.
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February 2024 by Anno R
Store hours are wrong
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January 2024 by Alamdar Hussain
H&M can you please explain what happened here?
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December 2023 by Stephanie Gunpat
Needed to reprint a receipt from two weeks ago and the kind manager Kaelan was very helpful. He went out of his way to assist me with my issue and I truly appreciate it. Its great to see positive members like Kaelan in managerial positions.
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November 2023 by Bob Wong
This is a clothing store for young people. Its design is trendy and its prices are popular. However, during the seasonal changes, there are promotions and prices that surprise every customer. Therefore, they can still stand in the industry despite fierce competition. This is the reason why they won't fail. Congratulations on their prosperous business!This is a clothing store for young people. Its design is fashionable and its price is affordable. However, during the seasonal changes, there will also be promotions and prices that will surprise every customer. Therefore, despite the fierce competition, they have been able to establish themselves in the industry. That's why they don't fail. Congratulations on their booming business!
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November 2023 by R H
I visited Pickering location , Rianne was so professional and helpful and had excellent customer and helped to find the items I really loved . Thank you so much Rianne
