Food Basics is a well-organized and clean grocery store that offers a positive shopping experience. The staff is friendly, attentive, and dedicated to customer service, creating a welcoming atmosphere for shoppers. While the store is smaller and lacks a deli, bakery, and on-site butcher, it provides a good selection of essential items, including quality produce. Prices are competitive, with some items being the lowest anywhere, although sale items may not always be well-stocked. Customers appreciate the small shopping carts for kids, which add a fun element to the shopping experience. However, there are some challenges, such as the parking lot congestion due to nearby construction. Food Basics does not price match and does not sell beer, which some customers wish they offered. In addition to the products, customers have highlighted the professionalism of the management, especially one district manager who is praised for resolving concerns respectfully and effectively. Overall, Food Basics is recognized as a reliable grocery store that meets the essential needs of the community while maintaining a strong focus on customer relations.
Clean store. Sale items are not always well stocked. Wish they sold beer. (They do not as of sep 2024). Prices on some items are the lowest anywhere. The parking lot is a pain because of the condos that are going up (sep 2024). This store is my go to grocery because overall it gets the job done.
August 2024
Clean and well organized. Best local pricing on groceries. They even provide little shopping carts for the kids so they can have a little fun while shopping.
July 2024
Honest staff. I left my wallet at the cashiers booth and got it back a day after. Thank you food basics pickering.
