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May 2024 by Nimisha Narayan
I recently came to the Call It Spring Pickering location and I couldn’t be more happier with my experience. The staff there was so helpful and insightful in helping me find a pair of shoes for an event. I appreciate how patient and kind the associates were in helping me. Amazing customer service, 10/10!!
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April 2024 by Melodie Abbott
No manager/supervisor at this location, so the employees think they can treat customers rudely. Tried to initiate a refund of an unused item and it turns into me trying to talk to one physical employee in the store, she tries to push me off to speaking with a manager on the phone at Fairview Mall (again no leadership in this useless location). Then a rude and threatening man comes from the back acting likes he's security. Comes to the front to raise his voice at me telling me I 'need' to be nicer and talk better or else. I'm trying to talk over speaker phone to a manager who doesn't even care what's going on at this location, another lady is talking to me at the same time and this useless guy tries to yell over the whole conversation. Probably hates to see a woman stand up for her right to ask for better service, because he was looking at me as if he wanted to fight! Can't even get half decent customer service with this company. Only reason I shopped there was because I needed a last minute shoe to go out. Quality definitely not worth it, didn't use one of the items and now I'm stuck with it, because they scam you into purchasing it with the BOGO and say you can return if you don't use it, then when you try to return they refuse because it was discounted. Receipt does not state that, employees lie to you just to upsell, then they talk rudely and threatening to intimidate.
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July 2023 by Janell Gray
I’m very please with this location every phone call inquiries or questions regarding a product this store answers quickly and is very patient with the inquiry I spoke to a lady I don’t have her name but the customer services is 10 out of 10. I appreciate her kindness and professionalism and patience very kindness. Regarding shoes this store has the best prices for the selection that they have it’s really good really good deals.
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May 2023 by Colling Tt
The company is trash. Don’t shop here. They don’t have a customer service hotline.
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April 2023 by Samantha Martin
I came here once with friends then a second time when I found out this branch had a better sale than the one near me. The cashier was SO nice. I wish I caught her name because it felt like I made a new friend. I'm very hesitant and awkward but she helped me through with everything, even hyping me up for how good I looked in combat boots. I ended up buying a total of three shoes that day. They even price matched the sale price when ordering a pair they didn't have in store.
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January 2023 by Kashifs Yt CHANNEL!
Worst customer service, AVOID buying stuff from this store, I bought stuff just before 25th Dec and they refused to return it and informed me that they will not take return for 26th or 27th while this policy is not there in the receipt nor there any policy notification during the time I purchased. They even called immediately security, fortunately I called 911 to have this issue taken care off.These kind of small stores or brand always get you troubles when it comes to the return.
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November 2022 by Marlene Simpson
Today was one of the worst experience I've had in this store. Such poor customer service. The store employee was so rude, dismissive and unfriendly. I asked her for a shoe to try on, but she brought it out and just placed it on the seat and never said a word to me or asked me if it fit or if I needed another size. I expected better treatment and some acknowledgement. Every time I touched a shoe she would come over and fix it with an attitude. I heard the other young lady call her by the name Celine. Who trains these people and why are they working retail with zero personality.
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November 2022 by tca group
One of the worst customer service!! I had a simple situation went to a return shoe that I ordered online, and the size was wrong went to Pickering store last Friday CSR girl said the manager left early she didn’t know how to resolve it come after Tuesday this week; so I went today Thursday same girl was there told manager Sherin left early, she said the same answer and asked to go to a different storeWhat an unprofessional!!
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November 2022 by manvir kaur
Really bad customer service, the store manager jeda was very rude and arrogant. Doesn't even know how to talk to customers.
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November 2022 by A B
Who hired this manager....she is racist and rude. No did regard for people
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November 2021 by Jennifer Prashad
It is clear that management has taken criticism well. The employees were attentive and friendly. I was looking for a large purse and was showed several options. The employee was patient and provided her honest opinions about style and fit when I asked her for her thoughts. Overall great experience and would highly recommend!
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November 2021 by Jay Music
Helpful staff at this location would recommend them
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November 2020 by Anisha S
If I had negative rating, I would prefer that but sad. Manager need to learn how to talk to customer. I would say very unprofessional and loud. Stay away from this shop guys. ??
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November 2019 by Justin w
Good service
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November 2019 by Madison Millard
The service was absolutely horrible. One staff there was having loud personal conversations with another staff. 25 minutes to close she began dragging the metal sign across the floor. The worst part, although there was still plenty of time to shop she yelled out in the store to all customers "THIS IS YOUR 10 MINUTE WARNING, ITS TIME TO HEAD OVER TO THE CASH AND MAKE SOME DECISIONS PEOPLE", along with other rude comments to customers. I have never felt so uncomfortable shopping in a store that I put the shoes down I was interested in and walked out with my two girlfriends. I will not be returning to this location and because of this poor attitude she had she lost a good amount of sales!
